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“Very pleasant atmosphere and very good service”

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Jurys Inn Brighton Waterfront
Ranked #8 of 43 Hotels in Brighton
Certificate of Excellence
Reviewed 22 September 2017

Very nice customer service. The staffs were very motivated and welcoming. The room was very clean and tidy as well as the bathroom.

Only issue was that the sauna amd steamroom were very small and the temperature in the steamroom was way too high and no one did not even go inside.
Overall, my husband and I had an amazing experience and we'll go back again.

they had a lot of variety in their menue even though we did not order anything.

  • Stayed: September 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Jurys Inn
Thank sonal2619
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BrightonSmile, Guest Relations Manager at Jurys Inn Brighton Waterfront, responded to this reviewResponded 24 September 2017

Dear sonal2619,

We appreciate your great review following your recent stay at The Waterfront and I would like to thank you for your 5 stars review.

I was pleased that you had such a great stay and that you felt that the team was motivated and welcoming. I am sorry that you experienced some difficulties with our sauna and steam room. Please be certain that your comments will be shared with the team, especially to our Leisure Center Manager.

I look forward to welcoming you back in the not so distant future.

Kind regards,

Jerome Pesenti
Guest Relations Manager
jerome_pesenti@jurysinns.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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183 - 187 of 838 reviews

Reviewed 22 September 2017

Lovely hotel. Rooms are exceptionally clean and comfortable. Fantastic bar service and a great looking lobby with the ability to sit and chat privately. Parking is on the pricey side. Overall I would recommend

  • Stayed: September 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Jurys Inn
Thank F3556XXeribee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BrightonSmile, Guest Relations Manager at Jurys Inn Brighton Waterfront, responded to this reviewResponded 24 September 2017

Dear F3556XXeribee,

Many thanks for choosing to stay at Jury’s Inn Waterfront and taking the time to feedback your experience that we value and appreciate after staying with us.

Please be assured we review and share all feedback, comments and scores with the relevant members of the hotel team.
I am so pleased to see your scores reflect a great stay with us and that the room was exceptionally clean and confortable.

We hope we have the opportunity to welcome you back to Brighton in the future.

Jerome Pesenti
Guest Relations Manager
jerome_pesenti@jurysinns.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 September 2017

We stayed here overnight whilst in Brighton for business. The recently updated bar area is great. Cheaper than most on the seafront but of a much higher standard. The rooms are modern, bright and clean. Parking is beneath the hotel and has direct access from the lobby which most of the other seafront hotels ( that charge double) don't have. Breakfast was plentiful and of a good quality. Staff friendly and helpful. Would definitely choose this over other hotels in Brighton

Stayed: September 2017
Thank lieb35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BrightonSmile, Guest Relations Manager at Jurys Inn Brighton Waterfront, responded to this reviewResponded 24 September 2017

Dear lieb35,

Many thanks for taking the time to add your review to Trip-advisor.
I would like to thank you for your kind remarks about the hotel, bar and breakfast. It is always nice to receive good feedback to share with the team.

I do hope that we will have the opportunity to welcome you back in the future.
Kindest regards,

Jerome Pesenti
Guest Relations Manager
jerome_pesenti@jurysinns.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 September 2017

A lovely positioned hotel facing the sea for my first visit to Brighton and the weather was good. Bedroom and bathroom good with one exception the bath towels on day one smelt used.
Very good buffet breakfast

  • Stayed: September 2017, travelled as a couple
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Review collected in partnership with Jurys Inn
Thank 589philipj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BrightonSmile, Guest Relations Manager at Jurys Inn Brighton Waterfront, responded to this reviewResponded 24 September 2017

Dear 589philipj,

Thank you for taking the time to add your review to Trip-advisor.

As you say the hotel does have a very good location, and make a great base to explore all Brighton has to offer.
I am very grateful that you would take the time to pass on your positive feedback on but sorry to read that the bath towel smelt used on day 1. Please be assured that I will share your feedback with the rest of the Waterfront team.
I do hope that we will have the opportunity to welcome you back in the future.

Kind regards,

Jerome Pesenti
Guest Realtions Manager
jerome_pesenti@jurysinns.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 September 2017

Will always pick the Jury's Inn Waterfront when staying in Brighton, perfect location, great hotel, clean and comfortable, lovely food and drink, perfect stay, super happy after my weekend here.... can't wait to come back!

  • Stayed: September 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Jurys Inn
Thank abbyjb2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BrightonSmile, Guest Relations Manager at Jurys Inn Brighton Waterfront, responded to this reviewResponded 24 September 2017

Dear abbyb2017,

Thank you for choosing to stay at Jury’s Inn Waterfront and taking the time to feedback your experience that we value and appreciate after staying with us.

I am so pleased to see your scores reflect a perfect stay with us and that you felt that the was was clean and comfortable. Please be certain that all your comments will be shared with the rest of the team.

We hope we have the opportunity to welcome you back to Brighton in the future.

Jerome Pesenti
Guest Relations Manager
jerome_pesenti@jurysinns.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Jurys Inn Brighton Waterfront

Address: King's Road, Brighton BN1 2GS, England (Formerly The Waterfront Hotel)
Region: United Kingdom > England > East Sussex > Brighton and Hove > Brighton
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Brighton
#4 Family Hotel in Brighton
#5 On the Beach Hotel in Brighton
#8 Business Hotel in Brighton
#10 Romantic Hotel in Brighton
Price Range: €87 - €288 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Jurys Inn Brighton Waterfront 4*
Number of rooms: 210
Official Description (provided by the hotel):
Brighton is a vibrant and eclectic seaside city, known for its relaxed atmosphere, and Jurys Inn Brighton Waterfront is the perfect reflection of the vibe in this colourful place. If you are looking for a seafront hotel that is just minutes from the famous pier and close to some of the region's best shops and theatres, then Jurys Inn Brighton Waterfront is ideal. The hotel also boasts great amenities such as 24 hour room-service, Juvenate Health & Leisure club with indoor pool and beauty treatment rooms, stylish restaurant and bar serving classic delicious dishes throughout the day, an all day Costa Coffee bar, underground secure car park (including a resident discount) and 9 flexible meetings and events spaces. *Please note, the Hotel Entrance to the car park on the Kingsway will be closed for two weeks starting on Monday 13th of November. Customers will need to enter the car park via Black Lion Street. ... more   less 
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Also Known As:
Thistle Brighton Hotel Brighton
Brighton Thistle Hotel
Brighton Hotel Thistle
Brighton Hotel In Thistle
Thistle Hotel Brighton

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