Staff at this hotel were lovely, Sarah on reception, is a star, so why does this girl have to take all the anger, and frustration about this hotel? We were in room 74, nice room, bathroom nice BUT shower was useless. Our friends were in 83 and were not impressed at all, room very small and bathroom so grotty, shower head is that bad they didn't even turn it on - so could have been working or not, sink plug hole rusty and cracked. WHY are management not doing anything to solve these problems - shut down rooms and refurbish, guests will then be happy and return. on the positive side,the bar lounge, restaurant are very nice and the breakfast was delicious.
So come on Management, get it sorted, and stop putting pressure on your staff.
- Official Description (provided by the hotel):
- The Hallmark Hotel West Cliff, Bournemouth is centrally located to the town being only ten minutes walk away, and only ten minutes walk to Durley chine which leads to seven miles of beautiful beaches. The hotel offers 83 rooms with comprehensive meeting and event space for up to 300 people. Leisure facilities include two pools, jacuzzi,steam room, sauna, gym and five beauty treatment rooms. Free high speed WIFI, car parking is available at a charge of £10 per night. ... more less
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- Also Known As:
- Bournemouth Hallmark Hotel