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“What a difference a year makes - SHAME”

The Three Pilchards
Ranked #5 of 27 Restaurants in Polperro
Certificate of Excellence
Price range: US$3 - US$20
Cuisines: Pub
More restaurant details
Restaurant details
Dining options: Breakfast, Lunch, After-hours, Dinner, Reservations
Description: Home Cooked, Fresh, Locally Sourced Food. Specialising in hearty meals and fresh fish dishes.
Reviewed 4 April 2018 via mobile

Easter 2017 lovely holiday and 3 meals at The Three Pilchards great food, service and atmosphere.

Fast forward to Easter 2018
Visited for dinner ordered Pate to start and were presented with mushed flaked fish (with a blackberry on top - presumably so it looked good)
Sadly I can’t eat fish so didn’t touch it - my wife tried some and wasn’t impressed to say the least.
Waiter did ask if everything was okay and did accept that the menu just stated pate but added insult to injury by declaring “you can’t expect to visit the seaside and not eat fish !”
He finished with “I’ll speak to my manager”
Ok we thought - perhaps there will be some common sense here and we won’t be charged

No such luck - obviously us city dwellers on vacation aren’t sufficiently cultured enough to realise that when by the sea one must eat fish
And perhaps it is possible that there are those heathens in general society who can’t eat fish so remarkably have learned not to order it from a menu.

Rest of our food was great to be fair but the damage was done and we had to pay £17.90 for two plates of mushed smoked fish that we didn’t eat.

24 hours on and we popped in for an evening drink around 5pm - as we entered we were asked “eating or drinking”. As drinkers only, we were directed towards the bar as if only those eating could sit - even though tables with seats were available!
2 of 4 draft beers weren’t available and repeatedly the waitress reached past us as though we were in her way. Couldn’t wait to get out of there to be honest.

Sorry owners and staff of The Three Pilchards - you may be proud of your achievements since late 2015 but on this occasion you got it wrong.
Our reason for popping in for a drink? Blue Peter Inn was really full
I wonder why .................

1  Thank CarlH2100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DanKat80, Owner at The Three Pilchards, responded to this reviewResponded 6 April 2018

Extremely Sad to hear you did not enjoy your latest visit to us here at The Three Pilchards.

Our 'Pate of the Day' is precisely that - a new one each day and can be Vegetarian, Meat or Fish to mix it up for our Customers. It does state in our Menu to 'Ask Your Server for More Information' so as to prompt the question when ordering of What the Pate is. Since we have been serving the Smoked Mackerel Pate - a specialty of our Chef's - we have been having nothing but compliments about it, so it is a shame it was not to your taste.
Our jovial waiter tried to make light of the situation with you which was by no means meant to cause offence so I can only apologize for this if it did. I am sure if you had continued to explain that you could not eat fish as a rule this would have been refunded to you.

It is however, nice to hear you still enjoyed your Main Meals, just sad to hear that a misunderstanding with the Pate has lead to you leaving us a 1 Star review.

During Easter with the bad weather we have had to encourage drinkers to sit at the Bar due to such a high volume of families arriving for food in such a small restaurant area. We have had waiting lists of people running day and night, hence why you would have been asked kindly to take a seat at the bar. Had tables been free we would have been happy for you to sit at them but these were all taken by those waiting for food. Our small bar area can make things a little cosy at times but our staff do their best to utilize the space they have and may have had to pass plates and glasses over the bar to minimise disruption to those standing/sitting in that area.

Our Ales have also been in high demand, and whilst we usually have 4 on at all times, we still need to clean and maintain the lines; again it seems unfortunate timing that you came in whilst 2 were being cleaned as these would have been back on within the hour.

I hope I have addressed your concerns and that you can see things from the other side. We always try and do our utmost to make sure our customers feel welcome and at home. Communication is key - so please if you do visit us again and you have any concerns about the level of service - let us know while you are here so we can address them or put your mind at ease.

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502 - 506 of 1,312 reviews

Reviewed 4 April 2018 via mobile

We stumbled upon this quaint ’Olde Wolde’ pub whilst enjoying a day in Polperro. The staff were so lovely and welcoming. They treated our dog to treats and assisted us with what to pick from their mouth watering menu. We had a great table near the fire which was very welcomed on a drizzly day. I had the ploughman’s lunch and my husband had the Alpaca Burger. WOW the Ploughman’s was out of this world! I often choose a ploughman’s but must say this was BY FAR THE BEST I have ever had. There was so much cheese, pickled onion, salad, fruit, bread, pickle etc... it was absolutely delicious. My husbands Alpaca Burger was so much better than your average burger with a taste of game. The presentation of both meals was exceptional and served in good timing. This pub is definitely one to visit whilst in the picturesque village of Polperro!

3  Thank LovingLushLife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DanKat80, Owner at The Three Pilchards, responded to this reviewResponded 6 April 2018

Thank you for your review. Great to hear you enjoyed every aspect of your visit with us. Our Ploughmans certainly turns heads when it arrives - lovely to hear you like it!
We look forward to seeing you again,
Kat, Dan and The Three Pilchards Team.

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Reviewed 4 April 2018 via mobile

Had a family dinner at the three Pilchards. Staff were welcoming and helpful, rearranging tables to fit us in. Food was fantastic. Homemade Chilli was amazing. All the food we had was first class and way more than you’d expect from a pub. Did a really nice pint of Doom Bar too! Will be going again before we leave. Thanks 3 Pilchards!

2  Thank GilesRS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DanKat80, Owner at The Three Pilchards, responded to this reviewResponded 6 April 2018

Brilliant Review - thank you for taking the time to tell everyone about your experience.
We look forward to seeing you again,
Kat, Dan and The Three Pilchards Team.

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Reviewed 3 April 2018 via mobile

On arrival we were greeted with a warm welcome and offered drinks as soon as we were seated. The high standard of food is in parallel with the traditional Cornish decor, enticing us to stay a lengthy period after we had finished eating. Highly recommend to any foodies who enjoy a good atmosphere and wish to try the local drink. Dog friendly and caters for a wide range of food allergies.

2  Thank Will_Chenzo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DanKat80, Owner at The Three Pilchards, responded to this reviewResponded 6 April 2018

Thank you for your review. Great to hear you enjoyed every aspect of your visit with us.
We look forward to seeing you again,
Kat, Dan and The Three Pilchards Team.

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Reviewed 2 April 2018 via mobile

Absolutely wonderful pub, landlord & landlady made you feel really welcome even though there was a rouring log fire to greet you. Food was just divine and very well priced. Down here for the week, definitely going back before going home.

2  Thank Sharyn B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DanKat80, Owner at The Three Pilchards, responded to this reviewResponded 6 April 2018

Superb Review - thank you for taking the time to write it!
We look forward to seeing you again,
Kat, Dan and The Three Pilchards Team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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