On a recent visit to Newquay ( I work around Cornwall fairly regurlary) my partner and I had gone for a coastal walk. Previously, we had noticed the cottages at the Headlands and when walking past we were once again reminded how lovely they are. With both my mother and partners birthdays coming up, I was keen to enquire on short breaks at the cottages. I called the hotel, and firstly spoke with a lady named Marie - she was great and explained that as reservations was very busy she would have someone call me back. Almost immediately a gentleman named Rado had called me. He kindly asked me to pop in and see them at the hotel if I was in the area anyway. My partner and I went along and were absolutely amazed at the customer service we were given. Rado gave us so much of his time, discussing different dates and rates and showed us not one, but two properties as well as all around the hotel grounds and the spa. This man really has got excellent customer service running through his veins! He was soooo friendly, reassuring and nothing seemed like too much trouble. Often, you sometimes feel as though you are being annoying when you ask for different dates and lots of different options etc however this was not a problem and Rado was happy to help and made lots of good suggestions. Whilst waiting in the lobby, I also noticed lots of people getting courtsey calls from reception staff to make sure they were happy with their rooms... Small things such as this make all the difference and from what I see they really have got it nailed over at the The Headland, the facilities and the grounds are beautiful, so is the accomodation and the staff are such a huge asset! Well done! We cannot wait for our mini break(s) with you!