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“Great View”

Review of Russell Court 4

Open plan kitchen, dining room and lounge with stunning views of Looe river
Bookings for this home are first-come, first served. Lock in your dates before they are gone
Open plan kitchen, dining room and lounge with stunning views of Looe river
This first floor balcony is the perfect spot to watch Looe's busy harbour Sit and watch the trawlers return to the safety of the harbour with boats full of local fish
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Very good
6 reviews
Open plan kitchen, dining room and lounge with stunning views of Looe river
This first floor balcony is the perfect spot to watch Looe's busy harbour
Sit and watch the trawlers return to the safety of the harbour with boats full of local fish
The perfect vantage point to watch the workings of Looe harbour
You can enjoy the views from anywhere in this contemporary, open plan living space.
Stylish, fully fitted kitchen has plenty of surface space and is the social hub of the house
The master bedroom has a king size bed and is stylishly decorated with splashes of colour
Beautiful nautical twin room
Family bathroom equipped with bath with electric shower over
Splendid views
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Overview
Condo/Apartment -
2 Bedrooms, 1 Bathroom, Sleeps 4
Looe, Cornwall, England

Reviews from our community

Very good - based on 6 reviews
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Reviews from our community

Date | Rating
  • English first
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English first
English first
Any
English first
MsMittens
Southampton, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Derisory compensation for significant let down”
Reviewed 10 May 2016 for a stay in March 2016
1
person found this review helpful

I made it very clear when booking an apartment via The Cornish Collection that access for our toddler's buggy was essential (she will only go to sleep in it so we needed to be able to walk her and then bring it back with her sleeping in it).
Helena, from The Cornish Collection assured us that this apartment would be perfect as although it was on the first floor it had a lift.
Unfortunately, the lift was out of order for the entire duration of our stay. This really spoilt the trip for us. We absolutely would not have booked somewhere where we could not take the buggy in.
I informed the property managers on arrival and The Cornish Collection as soon as they were open.
I contacted Helena at The Cornish Collection on our return to ask for reasonable compensation and was seriously disappointed. The property owners saw fit to offer a derisory £20 on a holiday that cost us almost £500. We weren't looking for a full refund or anything close but the amount offered suggests complete disdain for the fact that they failed to supply a key service, which was clearly advertised on The Cornish Collection website. The argument put forward is that it wasn't their fault. Well, it certainly wasn't ours either and I feel it us completely unreasonable to expect us to bear the near total financial burden while they make a nice profit from our stay.
I would not consider booking with The Cornish Collection or 4 Russell Court again as I do not feel they take customer satisfaction remotely seriously.

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How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Other facilities & amenities Service
Travelling group: Young Children
Would you recommend this hotel to a friend?   No.
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
12 May 2016
As discussed at the time of your stay it was with regret that a part failed on the lift which was out of stock with the supplier. The owners did their utmost to get a replacement part but unfortunately this was not possible during your holiday. Whilst we are aware you mentioned the need for a lift as you have a toddler, this review is the first time that you have mentioned your daughter only being able to sleep in the buggy and perhaps the owners may have felt different about the level of compensation they offered had they been aware of this issue. They did, as you know, also offer a discount off a future stay and the price of this holiday was in fact £395 not £500. It is unfortunate that you didn't explain this more clearly before searching for the property on TripAdvisor and Facebook to publicly express your dissatisfaction.
We are pleased to say that the lift has been fully functioning since the part arrived.
We are also pleased to note from your comment sheet following your stay that asides the problem with the lift the accommodation was 'lovely'.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Winchester, United Kingdom
Reviewed 19 October 2015 for a stay in October 2015

Travelling group: Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Management Response
21 Oct 2015
Many thanks for your review. The balcony is indeed a great spot to enjoy watching the river activity! We are delighted you enjoyed your stay.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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2 guests
Adults2
Children0
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