I made it very clear when booking an apartment via The Cornish Collection that access for our toddler's buggy was essential (she will only go to sleep in it so we needed to be able to walk her and then bring it back with her sleeping in it).
Helena, from The Cornish Collection assured us that this apartment would be perfect as although it was on the first floor it had a lift.
Unfortunately, the lift was out of order for the entire duration of our stay. This really spoilt the trip for us. We absolutely would not have booked somewhere where we could not take the buggy in.
I informed the property managers on arrival and The Cornish Collection as soon as they were open.
I contacted Helena at The Cornish Collection on our return to ask for reasonable compensation and was seriously disappointed. The property owners saw fit to offer a derisory £20 on a holiday that cost us almost £500. We weren't looking for a full refund or anything close but the amount offered suggests complete disdain for the fact that they failed to supply a key service, which was clearly advertised on The Cornish Collection website. The argument put forward is that it wasn't their fault. Well, it certainly wasn't ours either and I feel it us completely unreasonable to expect us to bear the near total financial burden while they make a nice profit from our stay.
I would not consider booking with The Cornish Collection or 4 Russell Court again as I do not feel they take customer satisfaction remotely seriously.
|How easy was it to book the property?||How helpful were the directions to the property?|
|How easy was key pickup/access to the property?||Overall condition of the property|
|Bedding & mattresses||Kitchen & utensils|
|Other facilities & amenities||Service|