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All reviews waffle maker city centre cabot circus complimentary breakfast queen room ncp car park next door walk in shower coach station self service comfortable bed busy road nice room cooked breakfast excellent breakfast short stay tea and coffee full english
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Reviewed 25 January 2021 via mobile

We had to book in to Bristol for eye surgery during lockdown. This hotel was perfect location for the clinic and so easy to find and close to car park.
It was a very challenging time not just due to covid but because surgery got cancelled twice and we got sent home early once after arriving.
I can honestly say EVERY member of staff was so kind and understanding every time we had to change our arrangements.
The hotel itself was covid safe and secure,comfortable and good value. I cant comment on breakfast as due to covid restrictions normal breakfast facilities weren’t in operation, but we did get a lockdown breakfast in our room which was the best they could do.
We will deffo stay again.

Date of stay: January 2021
Trip type: Travelled as a couple
Thank Noreeneasther
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hampton by Hilton Bristol, General Manager at Hampton by Hilton Bristol City Centre, responded to this reviewResponded 27 January 2021

Dear Noreeneasther,

Thank you for taking the time to share your thoughts following your recent stay with us here at the Hampton by Hilton Bristol City Centre hotel.

Firstly, we are delighted to see you scored us 5/5 and that you found our hotel team to be both 'kind' and 'understanding'. Here at Hampton, we strive to deliver warm, amicable and sincere customer service so your words are greatly appreciated.

We also value your comments with regard to our pandemic response measures as responses such as yours help us continuously review and improve where necessary. We are also pleased that given current circumstances, you found our Grab-and-Go breakfast bags an acceptable alternative.

We look forward to welcoming you back to our hotel once again.

Regards

Mark HJ Swistek
Deputy General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 November 2020 via mobile

Great hotel lovely rooms covid in place , breakfast is great and staff were lovely very clean great place to stay if your in Bristol , good price well done and thank you would stay again

Happy customer

Date of stay: November 2020
Trip type: Travelled as a couple
Thank michellerJ2753VD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hampton by Hilton Bristol, General Manager at Hampton by Hilton Bristol City Centre, responded to this reviewResponded 12 November 2020

Dear michellerJ2753VD,

Thank you for taking the time to share feedback following your recent stay with us here at the Hampton by Hilton Bristol City Centre hotel.

We are delighted to read that you enjoyed your weekend away and found our complimentary Hampton breakfast to be 'great', our hotel team 'lovely' and that your would happily stay again.

We look forward to welcoming you back once again.

Regards

Mark Swistek
Deputy General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 October 2020

My only problem was being charged £20 to use the parking. There was no mention of this before booking. It is deceptive to offer good value rooms - if you then charge £20 for parking. This should be mentioned at the point of booking.

Date of stay: October 2020
Thank mrjcook
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hampton by Hilton Bristol, General Manager at Hampton by Hilton Bristol City Centre, responded to this reviewResponded 1 November 2020

Dear mrjcook,

Thank you for taking the time to taking the time to leave a review following your recent stay with us here at the Hampton by Hilton Bristol City Centre.

Firstly, I am pleased that you found our hotel to be great with good value rooms however I am disappointed that you have scored our hotel so poorly based on the cost of the NCP parking tariff.

Sadly, as a city centre hotel which does not have it's own car parking facilities; we can only offer our guests the discounts which are made available to us by NCP. All booking websites indicate that parking is available with charges applicable. I have shared your comments with the NCP regional team.

Regards

Mark Swistek
Deputy General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 October 2020 via mobile

I have just returned home from a 4 day break and was very impressed.The price was very competitive,our twin room faced onto a busy main road but there was no noticable road noise.Our bedroom was comfortable with air conditioning that actually worked and could be changed manually.The bathroom was larger than most with an excellent shower.The breakfast was included in the price and was perfectly adequate considering the restrictions that are in place during these unusual timesThe hotel was very clean and all nessasary covid measures were in place.The hotel is not situated in the most attractive partmof Bristol but is very central,only a 5 minute walk to Cabot Circus shopping centre which has a good array of shops and restaurants and is also only a 15 minute walk to the riverfront/old town area which has numerous attractions...I would have no hesitation in recommending this hotel to anyone staying in Bristol.

Date of stay: October 2020
Trip type: Travelled with family
Thank 470trevorc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hampton by Hilton Bristol, General Manager at Hampton by Hilton Bristol City Centre, responded to this reviewResponded 13 November 2020

Dear 470trevorc,

Thank you for taking the time to share your thoughts following your recent stay with us here at the Hampton by Hilton Bristol City Centre hotel.

Firstly, we are delighted to see you scored us 5/5 and that you left our hotel feeling 'very impressed' after your 4-day break.

We appreciate your comments with regard to our pandemic response measures as comments such as yours help us continuously adapt and improve where necessary.

We look forward to welcoming you back to our hotel once again.

Regards

Mark HJ Swistek
Deputy General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 October 2020

We stayed here for 2 nights for a weekend in Bristol. Ideal location being in the city centre.

We had read the earlier reviews and was expecting a brown paper bag with our breakfast in it, however there is now a buffet breakfast with cereal, toast and some cooked items available. We thought this was done well given covid restrictions. Rooms are standard - what you would expect staying at a large chain hotel. We didn't have any issues with cleanliness. There was a bit of noise from the road, but this quietened down overnight and nothing more than you would expect being in a city centre location.

There is no parking at this hotel, there is an NCP car park next door/underneath and you are able to get 25% off parking if staying at hotel, however we found a website called justpark.com and found an individual garage with a key fob and automatic door a 2 minute walk from the hotel which was £15 cheaper for the weekend than what we would have paid with discount at the NCP. So definitely advise looking around for other options re parking.

Date of stay: October 2020
    • Value
    • Location
    • Service
Thank katherinebZ8936VR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hampton by Hilton Bristol, General Manager at Hampton by Hilton Bristol City Centre, responded to this reviewResponded 22 October 2020

Dear katherinebZ8936VR,

Thank you taking the time to share feedback following your recent stay with us here at the Hampton by Hilton Bristol City Centre hotel.

Firstly, we are delighted to read that you enjoyed your time here in Bristol and found our hotel suitable for your weekend getaway.

I am also pleased that you were pleasantly surprised by our breakfast offering and found our pandemic responses did not detract from your experience.

We look forward to hopefully welcoming you back to our hotel once again at some point in the not so distant future.

Kind Regards

Mark Swistek
Deputy General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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