First up, the car park here. Booked as it advertised parking but upon arrival it’s clear it’s more an elongated concrete service route so once cars are parked up there is just room to drive down the centre (meaning if someone is trying to get out you’ll need to reverse the entire length of the area to let them pass. Add to this their £15 charge and when the 25 spaces are full they direct you to a NCP car park 10 minutes walk away.
Covid and social distancing, reception are behind screens but this is just a nod to say they did something. Lifts can hold 2 adults at 1 meter distance however during our stay we were the only guests wearing masks and 4 people were happy to push into a lift with no face coverings and there is nothing you can do. There’s hand sanitiser in reception but on guest floors you have to repeatedly grab door handles and hope for the best.
Breakfast - it’s in the attached Beefeater, they have closed the walk through from reception directly to the restaurant so you need to walk outside and down the pathway in the rain to enter through another door, up a set of steps and through a corridor. They advertise Costa Coffee but it’s just a push button machine. We were advised there was a strict one way system in the restaurant and then in order to get coffee or toast you needed to walk against the arrows of the one way.......crossing people entering the restaurant....sensible. Staff delivered the wrong food to a table and then when corrected lifted it off and gave to to another unconnected party of people. My partner ate his breakfast but the scrambled egg and bacon was simply incompatible with the word ‘food’. I’ve never seen white scrambled egg and one bite of bacon told me it was old and greasy with a vile aftertaste. There was little concern from staff who showed no visible signs of hand cleaning between tables, guests and uplifting dirty plates.
Overall if you want a room and don’t care about being able to park or how people handle your food then this is the place for you. On the upside there is a Costa store just 4 minutes walk away where you can get an hand crafted coffee and sausage bap for less than half the price these guys charge.