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Traveller rating
1,119
1,037
394
187
127
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All reviews miller and carter college green junior suite leisure club car park lovely hotel public areas per day city centre reception staff saturday night family room bars and restaurants lovely room stayed for one night full english cathedral
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4 - 9 of 2,864 reviews
Reviewed 29 October 2020

Was a lovely enjoyable stay for me, my partner and 2 teenage boys. Everything was clean and tidy and nothing was too much trouble. Rooms were very spacious and well presented. Staff were friendly and covid guidelines were followed thoroughly through out

Date of stay: October 2020
Trip type: Travelled with family
Thank carolynjttucker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Borja Serrano, Guest Services / Front Office at Bristol Marriott Royal Hotel, responded to this reviewResponded 1 November 2020

Dear carolynjttucker

On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Bristol Marriott Royal Hotel.

It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.

Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us. and we look forward to seeing you again in the future

Kind regards

Mandy

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 October 2020

Had a lovely one night stay at the Royal on Saturday night, the hotel is beautiful and clean.
Hygiene and cleanliness is taken very seriously here and there were always staff cleaning and wiping down surfaces.
The breakfast was fantastic and the table service was great we were not kept waiting and the staff were very helpful and happy.
Will definitely visit this hotel again, don't hesitate to book it really is a gorgeous building!

Date of stay: October 2020
Trip type: Travelled as a couple
1  Thank beckyjK5848JT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Borja Serrano, Guest Services / Front Office at Bristol Marriott Royal Hotel, responded to this reviewResponded 1 November 2020

Dear beckyjK5848JT

On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Bristol Marriott Royal Hotel.

It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.

Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us. and we look forward to seeing you again in the future

Kind regards

Mandy

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 October 2020 via mobile

Last year we booked to have our Civil Wedding Ceremony only at the Bristol Marriott Royal hotel, then COVID-19 appeared out of no where and changed everything! Having forced to downscale our wedding we decided to hold the entire day at the Marriot including the wedding sit down meal.

Throughout the whole process the staff at the Marriot hotel especially the event manager, Chris Luke, was completely understanding and was always willing to go the extra mile to help us have our day in the best way possible under the COVID-19 restrictions.

The team at the Marriot made our families feel so comfortable and accommodated to our every need and wish. They were attentive to everything! I cannot fault the service they have provided to make our big day ever so special.

Having our wedding at the Marriot was once of the best experiences for us as the bride and groom and also for our families.

Highly recommend their services!

Date of stay: October 2020
Trip type: Travelled with family
Thank sukhpreetbansal28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Borja Serrano, Guest Services / Front Office at Bristol Marriott Royal Hotel, responded to this reviewResponded 1 November 2020

Dear sukhpreetbansal28

On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Bristol Marriott Royal Hotel.

It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.

Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us. and we look forward to seeing you again in the future

Kind regards

Mandy

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 October 2020

The hotel suited us in terms of position in the city, we were able to walk to many attractions and restaurants. You will not starve here.

We have stayed in other refurbished Marriott properties in the UK, we booked a "superior" room, it does not exude quality as we have experienced. However, the cost was less than other places.

Breakfast was served, it was hot, it was tasty. Service was attentive. However, not different to a Premier Inn or similar.

We had plenty of towels, daily mineral water was replenished, bathroom cleaned, good housekeeping services.

The room design - why do modern hotel designers feel they need to create a dark room? Do these people never stay in a hotel?

I was going to entitle this review - do you shave or put on makeup in a hotel room? If so, this hotel is for you! There were several mirrors in this dimly lit room, mirrors couldn't be faulted, but none had any lighting that was remotely helpful for either shaving or makeup. It isn't hard to place lights around mirrors to light up the face of the paying guest.

We asked for an extra light or two, but not possible.

Overall would return, but will remember to pack an LED lit mirror :)

Room tip: high floor
Date of stay: October 2020
    • Sleep Quality
    • Rooms
    • Service
Thank tonyj01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Borja Serrano, Guest Services / Front Office at Bristol Marriott Royal Hotel, responded to this reviewResponded 1 November 2020

Dear tonyj01

On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Bristol Marriott Royal Hotel.

It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.

Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us. and we look forward to seeing you again in the future

Kind regards

Mandy

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 October 2020 via mobile

Arrived for a two night stay, checked in by Sonia who went over everything with us, great Covid measures in place, room was lovely and bathroom was spotless, the whole hotel has a lovely feeling and so close to all the shops we will Definitely return again

Date of stay: October 2020
Trip type: Travelled with family
Thank Janinetraynor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Borja Serrano, Guest Services / Front Office at Bristol Marriott Royal Hotel, responded to this reviewResponded 1 November 2020

Dear Janinetraynor

On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Bristol Marriott Royal Hotel.

It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.

Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us. and we look forward to seeing you again in the future

Kind regards

Mandy

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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