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All reviewsafternoon tealovely hotelwedding venuebar foodwedding receptiontop classpublic areasreception arealeisure centrefrom start to finishstaff were so friendlybar stafffood was lovelymain courseone night staybreakfast was excellentcar park
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Reviewed 8 August 2018

Went to Limerick for a short midweek city break with my family of 4 and had 2 superb nights at this hotel.

Check-in was excellent, the staff were very helpful in recommending where to eat in town & places to visit, and provided a map of the area. We also used their overnight safe to hold our passports.

The room was very plush, we had a family room which was a double bed and two singles. I would have preferred a larger double bed but there is not the space to fit one in plus the two singles for our kids. The beds were comfortable, the bathroom was spotless with a very strong shower. A couple of crisp bath robes and a mini fridge with complimentary water was a nice touch. Overall it was very clean and the quality of the fittings was obvious.

We opted to eat during the day in town, so we had breakfast only in the hotel. This was an excellent quality self-service hot and cold buffet food. There was plenty of everything available, complimented with excellent table service for tea, coffee and items that you can order from a menu such as pancakes.

Staying at the hotel gives free access to the onsite health club, which consists of a well appointed gym, pool, Jacuzzi, steam room etc. Free towels provided so we spent a relaxing hour their on both days. Free wi-fi kept the kids happy on their tablets & phones.

Plenty of free parking outside and the courtyard for evening drinks etc. was very smart looking. A late round of drinks in the bar in the evening however reminded us that this hotel is at the costlier end of the scale.

All staff were friendly, polite and helpful.

Overall an excellent hotel, we would visit again if we returned to Limerick.

Room Tip: Ask for a view of the Courtyard
  • Stayed: August 2018, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Kevin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
164FionaO, Manager at Castletroy Park Hotel, responded to this reviewResponded 4 weeks ago

Dear Kevin S

Thank you for your feedback and your detailed review provided on The Castletroy Park Hotel following your recent stay with us.

Thank you for your compliments of Staff, Service, Breakfast, Leisure Centre & Rooms I have passed them onto my team and its always lovely to be able to pass these on and for staff to see comments like your own.

It sounds like you got plenty in while you were in the area which is great.

Thank you once again for your feedback as it is through valuable guest feedback such as your own that we strive to improve on the quality.

Kind Regards

Fiona O Shea Stack

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 August 2018 via mobile

We really enjoyed our stay here. Super nice people who are willing to help. Great room and they offer a nice breakfast as well. Very large hotel with lots of rooms. We didn’t use the pool but it looked very nice as well.

Stayed: August 2018, travelled with family
Thank Monby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
164FionaO, Manager at Castletroy Park Hotel, responded to this reviewResponded 4 weeks ago

Dear Monby

Thank you for providing a review of the Castletroy Park Hotel and for your feedback.

Thank you for your compliments in relation to the room, breakfast and the leisure club. We believe strongly in offering a good quality breakfast to all our guests and receive numerous compliments like your own on this which is great.

We look forward to the opportunity of welcoming you back in the future.

Kind Regards

Fiona O Shea Stack

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Reviewed 7 August 2018

We stayed here for a wedding and had a wonderful time. The wedding room was lovely, reception after even better. The room was lovely and the air conditioning was working well. The concierge was so, so good. He made our stay even better. So helpful and caring.

  • Stayed: July 2018, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Amanda L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
164FionaO, Manager at Castletroy Park Hotel, responded to this reviewResponded 4 weeks ago

Dear Amanda

Thank you for providing a review of the Castletroy Park Hotel and for your feedback.

I'm delighted to see you enjoyed all aspects of the wedding you attended with us. We put a lot of effort in each wedding as do the bride and groom themselves and I know this is very important to every couple to receive feedback such as your own and to go to the extra effort of posting a review on the Wedding says a lot so thank you.

I have also passed your compliments onto Kevin who was delighted with them.

I do hope we will have the opportunity of welcoming you back in the future.

Kind Regards

Fiona O Shea Stack

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Reviewed 5 August 2018

I went to a wedding at the Castletroy Park Hotel where most of the guests stayed the night. I had a disabled room which while being lovely had too much furniture in it for a disabled person to get around. However that is being a bit picky as everything else was great. Staff were friendly and efficient. Food was great both for the wedding and for breakfast. It has a nice garden and grounds at the back of the hotel. Bit hard to find the front of the hotel however (for foreigners anyway, although English speaking) as it has a car park away from the hotel and we did not know you had to go into the shopping centre area.

  • Stayed: July 2018, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank Bagslaj1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
164FionaO, Manager at Castletroy Park Hotel, responded to this reviewResponded 4 weeks ago

Dear Bagslaj1

Thank you for providing a review of The Castletroy Park Hotel following your recent stay with us while attending a wedding.

I have passed your comment re furniture to my Accommodation Manager and thank you for this. Thank you also for your compliments of your wedding meal and breakfast the following day its always nice to receive feedback from guests attending special occasions like weddings as so much effort is put into the day by the Bride & Groom and the Hotel team here.

We look forward to welcoming you back in the future.

Kind Regards

Fiona O Shea Stack

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Reviewed 29 July 2018

Arrived here after a long journey. The receptionist was far from welcoming. She checked us in, gave us our keys and that was it. No directions, no information, nothing. Also near impossible to get a drink in this hotel. Poor poor service. Pity, it could be a good hotel.

Stayed: July 2018, travelled as a couple
1  Thank Trevorlucie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
164FionaO, Manager at Castletroy Park Hotel, responded to this reviewResponded 4 weeks ago

Dear Trevorlucie

Thank you for providing a review of the Castletroy Park Hotel following your recent stay.

I apologise you were disappointed with your check in & welcome and service received in our Brasserie. This is disappointing and I have spoken to my relevant department managers in relation to your feedback which is valued. We have carried out full re training with all our front desk team on our check in procedure and all the relevant information our guests require.

I would once again like to thank you for taking the time to put forward your comments as it is through valuable guest feedback such as your own, that we strive to improve on the quality of the service which we provide to our guests.

Kind Regards

Fiona O Shea Stack

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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