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All reviewsfront deskpool and hot tubone bedroom suitepool areawasher dryerminute driveunderground parkingsteam roomfire pitfull kitchengreat place to stayshuttle servicewhistler blackcombmilk and cookieshalf an hoursmall kitchenlong weekend
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Reviewed 26 May 2017

We needed to change our reservation at the last minute due to a family crisis and the staff were very understanding and took care of it and we ended up having a very pleasant stay! We would recommend this place to our friends

  • Stayed: May 2017, travelled with family
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Review collected in partnership with this hotel
Thank lazarusd2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David M, General Manager at Pemberton Valley Lodge, responded to this reviewResponded 1 November 2017

Dear lazarusd2017,

Thank you for your positive feedback and for your loyalty. I am very happy to hear that your experience with us was an enjoyable one. We look forward to your next visit.

Warm regards,

David MacKenzie

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 May 2017

A great little spot to get away from the hustle and bustle of face paced city life. Very picturesque and serene with several great restaurants near by. You can relax by the outdoor pool or borrow one of their bikes for a little trail ride. All in all a favourite little get away spot with the family or just the two of us.

  • Stayed: May 2017, travelled as a couple
    • Value
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Review collected in partnership with this hotel
Thank Lesleigh2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David M, General Manager at Pemberton Valley Lodge, responded to this reviewResponded 1 November 2017

Dear Lesleigh2017,

Thank you for your positive feedback and we are happy to hear that your experience with us was a positive one. We look forward to welcoming you again in near future.

Warm regards,

David MacKenzie

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 May 2017

Chose this location as a pet-friendly place to stay in Pemberton over Whistler to do some hikes north of the area. The hotel has a dog wash station in the underground parkade, hidden behind the surplus furniture storage and what looks like a lost and found. It doesn't allow pets in the outdoor patio area where the common area BBQ, patio tables, pool and hot tub are. This area looks like the highlight of the lodge, but we never used it due to the pet restrictions.

Our hotel room was on the ground floor near the lobby looking out onto the temporary parking area. There is a set of blackout curtains, but no privacy shades, so your choices are to have privacy and darkness, or natural light and allow guests to peer into your room as they enter the hotel.

On our queen bed, one side of the mattress sagged, which meant a stiff back the next morning. Swapping sides of the bed the next night, I had a much better sleep.

There were a lot of amusing things about this place. For example, the blue lights in the elevator - deterrent for shooting up in the elevator maybe? Message in the elevator that says "Thank you for choosing to stay with us. You have excellent taste." Humble much? Basket of expired potato chips on the front desk marked 50% off. Various signs posted in the room to the effect of: "If you take this rubber duck home with you, we'll charge you $5" and an itemized price list of things in the kitchenette, that if found missing, would be billed to your account. Seems obvious - does it really need to be spelled out?

We didn't deal with the hotel staff other than checking in and out but there was nothing remarkable about the customer service here. Given that the room rates are similar to that of Whistler, I think Whistler is the preferred choice.

Room Tip: Avoid ground floor if privacy is desired
  • Stayed: May 2017, travelled as a couple
    • Value
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Thank itchyfeet000000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 May 2017

Stayed in 2 bedroom suite with families. Both bathrooms have broken locks and furniture. Customer service is poor. Pool has hairs all over. Basically experience. Won't recommend it to anyone and will not stay here again.

  • Stayed: May 2017, travelled with family
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Thank RajeevS871
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 May 2017

Great place. Beautiful location and surroundings. Reasonable rates. Excellent staff. Clean and well maintained property.
Lots of outdoor activities for families in Pemberton village and short drive to Whistler.

  • Stayed: May 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank janette123418
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David M, General Manager at Pemberton Valley Lodge, responded to this reviewResponded 1 November 2017

Dear janette123418,

Thank you for sharing your comment and we are happy to hear that you enjoyed your stay. We hope to welcome you back soon!

Warm regards,

David MacKenzie

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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