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“Great Staff and Great Rooms”

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Hampton Inn & Suites Langley Surrey
Ranked #1 of 19 Hotels in Surrey
Certificate of Excellence
Surrey, British Columbia, Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Great Staff and Great Rooms”
Reviewed 5 March 2012

we stayed there for only one night. we enjoyed so much. This is SUCH a great place to stay! Here are the reasons
1. Very central location.
2. Extremely well appointed, spacious, spotless, comfortable King suites
3. Beds are EXTREMELY comfy and super kings
4. Staff are all very friendly and ready to help
All in all I have never been as impressed with a hotel as I am with this one for value. I will definitely stay again and recommend it without a single hesitation to others.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Sue P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alnoor T, General Manager at Hampton Inn & Suites Langley Surrey, responded to this review, 7 March 2012
Thanks for taking time to let us know about your stay. You mention that our hotel is "Great Value". We are fortunate to have received the 2012 TRIP ADVISOR - Top 25 BargainHotels in Canada Award. We appreciate your business and look forward to your return visit,.
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640 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (79)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Korean first
  • Portuguese first
  • Spanish first
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English first
vancouver island
Level Contributor
73 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 3 January 2012

We booked this hotel for one night and received a pretty good rate online from the Hilton website. Upon arrival, we told the desk that we had an Air Miles Hilton reward certificate for $100 towards Hilton brand hotels. The front desk person had no idea how to use it or apply it towards our room, so told us to speak to the person in the morning when we checked out...... This worried us a little. The room was fine, good for a Hampton, the t.v. in a bit of an odd place to watch from the bed but generally pretty nice. The continental breakfast the next morning was good, we enjoyed it! Upon check out, the staff told us the manager would talk to us as he had been told about the Air Miles certificate. The manager came over, was very abrupt, told us that his hotel had "opted out" of the Air Miles program and wouldn't honour the program or certificate........he said that he thought most Hilton hotels in Canada would soon be following suit and no longer accept Air Miles hotel certificates. We told him we were very disappointed as this is why we booked a Hilton brand hotel so we could use our Air Miles certificate that we redeemed many miles for.........he didn't care and actually walked away. So, I can't say I am impressed by the managements response in the least and we won't stay at this hotel again simply due to the managements response. On a positive side, it is close to the border and only about 1/2 hour from the Tswassen ferry terminal.

  • Stayed November 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank leahb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alnoor T, General Manager at Hampton Inn & Suites Langley Surrey, responded to this review, 9 January 2012
Thank you for bringing this to our attention. The person you refer to as `Management`is actually a co worker and not a manager but regardless it does not change the fact that you were understandably dissappointed and that your concern was not handled in a satisfactory manner. Our sincere apology to you for causing you inconvenience and hastle. We are indeed participating members of the AIRMILES program, as we do both offer airmiles as well accept gift certificates for redemption. We are delighted that you chose to redeem your AIRMILES Certificate at our hotel but clearly we have a problem with our processes as you had a slight dificulty getting your certificate accepted. As a result of this situation , we are reviewing our procedures to make sure that future guests do not experience the same problem . We appreciate you as our guest and wish to thank you for again for bringing this matter to our attention. In the mean time , please contact us so we can arrange to get you a complementary stay as our token of our apology for the inconvenience and hastle. I am glad you stayed with us as if and when you have a problem we will look after you. This is what the 100% Satisfaction Guarantee is all about when you stay at a Hampton Inn. Thanks for pointing out our great location enroute to the ferry terminal as well tp close proximity to the USA border.
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Dallas
Level Contributor
32 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 14 October 2011

Nice hotel. Clean and adequate rooms. Mine had a mini-kitchen, which I never got to use. You need your room key for the stairs, elevators, entrances (except the main) and vending/ice. Instead of making me feel safer, I started wondering why all the heightened security - even though I never saw or heard anything to be concerned about.

I didn't position myself close enough to my business appointments, and ended up with a 30-45 minute drive every morning. While this isn't the hotels fault, my perceived value of the place went down as I could've stayed to downtown for the same price per night.

Room Tip: Make sure your business is in the Surrey area, or look for something closer to downtown.
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  • Stayed October 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank markmcguire25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 October 2011

Breakfast wasn't stocked properly when I came down, and I had a business meeting to attend so I was unable to wait. Room was a mess. When i asked for some extra sheets i was waiting for 30-45 minutes before i decided to go down and request for them again.
There was alot of noise not only from the environment outside but from inside in the halls.

  • Stayed October 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Harvini1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alnoor T, General Manager at Hampton Inn & Suites Langley Surrey, responded to this review, 16 October 2011
As Manager of the hotel, I wish to thank you for staying at our hotel, however was sorry to hear about your experience. Thanks for taking time to let me know. In regards to our Complementary Hot Breakfast service which is served 7 am to 10 am daily, we have recently upgraded our Breakfast service to feature 3 HOT items daily and these include scrambled eggs, bacon or sausages, french toast or pancakes plus freshly baked waffles. As a business guest we know that you want to eat healthy on the road so we have a variety of hot and cold cereal, 3 varieties of fresh fruit , cut up fruit, yougurt as well hardboiled eggs. We apologise that the items were not well stoked. It is understandable that you did not have time to wait as you had a business meeting to attend but we have a " Breakfast on go bag" that is at the front desk counter in the morning just incase you are in a rush and do not have time to sit down for our Complementary Breakfast service. When you stay at our hotel or any Hampton Inn, we are very confident of our service and quality of accommodations however there are times when we fall short due to human error, we are happy to provide you a no hastle refund. In your case clearly we fell short of our own standards, and thus we do not expect you to pay. You are a valuable guest and we truly value your opinion and your comments will assist us to get better. We love our customers and will bend over backwards to make things right. We appreciate you as our valuable guest and hope that you will give us an opportunity to serve you again at our hotel or any Hampton . Remember we have a no hastle 100% satisfaction guarantee. You can have the peace of mind of a satisfactory stay. Please contact us and we will arrange for a full refund. When you are not happy , we don't expect to pay. Thank you for being our customer.
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Vancouver, Canada
2 reviews
Reviewed 7 October 2011

i stayed here because of the reviews. they seem to be a facade though. i stayed at this property and the noise from the main road was unbelievable. i could not sleep a wink! my room was not cleaned properly...and let me tell u i have stayed at many hotels.....the housekeeping was horrendous! i am truly appalled. i will NOT be returning again!

Stayed September 2011, travelled on business
Helpful?
Thank ajs23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tejpar, General Manager at Hampton Inn & Suites Langley Surrey, responded to this review, 8 October 2011
As General Manager of the Hotel I wish to thank you for bringing this matter to our attention. First please accept our apologies as your experience is not a typical experience of a guest that stays at our hotel. We have won numerous awards and clearly this time we fell short . Our hotel is located conveniently near major shopping centers and restaurants on hwy 10 which is a transportation route on route to the airport, & victoria airport. We have rooms on the back side which are away from the highway and tend to be quieter.
We pride our selves with high standards of cleanliness. When you stay at our hotel or any Hampton Inn by Hilton, you have the peace of mind of 100% Guarantee. We Guarantee Clean accommodations, courteous service and everything working in the room. In your case we came short so we don't expect you to pay. Kindly accept our apologies and hope that you will give an opportunity to serve you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton Inn & Suites Langley Surrey

Property: Hampton Inn & Suites Langley Surrey
Address: 19500 Langley Bypass, Surrey, British Columbia V3S 7R2, Canada
Phone Number:
Region: Canada > British Columbia > Surrey
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Surrey
#1 Business Hotel in Surrey
#1 Family Hotel in Surrey
#1 Best Value Hotel in Surrey
Price Range (Based on Average Rates): €€
Hotel Class:2.5 star — Hampton Inn & Suites Langley Surrey 2.5*
Number of rooms: 96
Official Description (provided by the hotel):
We are honored that our guests have praised our service that put us in a prestigious group of hotels....TripAdvisor's "TOP 25 hotels in Canada" three years in a row. For 2016 we were honored to be amongst the TOP FAMILY HOTELS IN CANADA. We are the only hotel in Surrey/Langley that has a Giant Indoor Water Slide that soars 3 stories high. Perfect for those Family Getaways, or just an overnight stay. For extra room, stay in our one bedroom suite with full kitchen and reward yourself with a private room. You and your entire family will also enjoy our complementary hot breakfast buffet served every morning from 6 am to 10 am. A complimentary robust Wifi internet is included in your stay. We are conveniently located near largest shopping centers in metro Vancouver with abundance of restaurants and eateries nearby. Only 30 minutes from USA border and 45 minutes from heart of Vancouver and ferries to Victoria. Enroll in our Hilton HHonors Frequent stay program and enjoy discounts only available directly through our website. We look forward to having you visit us soon. When you stay with us, you are like family. If something is not right with your stay, we don't expect you to pay. It is backed up by our 100% Satisfaction Guarantee. ... more   less 
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Also Known As:
Hampton Inn And Suites Langleysurrey
Hampton Inn & Suites Langleysurrey Hotel Surrey
Hampton Inn Surrey
Surrey Hampton Inn

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