Dear Emma,
We always very much appreciate any constructive criticism in order for us to potentially improve on the customer experience, which is so important to us. so first of all may we thank you for all your kind comments that you have given us.
Now, we do cater for vegans and vegetarians on our menu, and we are always happy that any of the vegetarian starters on the main menu can be also prepared as a main course. So I do hope that was explained to you when dining with us. Whilst we always offer one vegetarian meal on the main menu, we do quite often offer a further vegetarian main on the specials board.
Having discussed your review with our chefs, we are now going to always implement a second vegetarian main option on the specials board, as well as being provided with the option of turning any of the vegetarian starter choices into a main. So thank you for your feedback which as a result will improve our service to our vegetarian diners.
Now onto the restaurant layout. May we reassure you that we never just put people anywhere in the restaurant, all diners are pre allocated tables, dependant on how many numbers are in the party. So please know that you wouldn't have been just put in the middle of the restaurant as a lucky dip, but the other tables would have been allocated already for diners of larger parties arriving later than you.
Having said that, I know that the Middle tables in the restaurant can at times be a little tricky to navigate which is mainly dependant on the angles at which some diners move their chairs. With this in mind, we have reorganised all our tables, reshuffling some of the larger & smaller tables for two, So once again, thank you for your constructive comments which should greatly improve that niggle (which was a niggle for me too)
Now onto the vegetable side dishes. We loathe waste, so what we implemented last year was a policy of informing all our customers that the side dishes of fresh vegetables and buttered new potatoes are complimentary and refillable on request. We have done this in order to try and gauge a reasonable portion of sides for veg & potatoes that we think would suffice for our customers. It's not often we get this wrong, because all our diners know that all they need do is ask for a refill, so please know that if you felt you had been given to much in your side dishes that evening, that this is a rare occurrence.
We are very appreciative of your very kind review. We will always thrive on great constructive criticism such as yours, which we listen to as a team, in order to build on the service that we provide for our customers, we will never become complacent...
So on behalf of our team thank you.
Kindest wishes
Hugh, Gill & The Team