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Reviews (135)
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All reviewstakapuna beachgreat locationbreakfast servicelovely cafetropical resortcooking facilitiesgardens are beautifulself cateroil heaterminute walkrestaurants barsqueen bedwill stay there againupstairs roombruce masonfull kitchenwalking distance
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8 - 13 of 135 reviews
Reviewed 1 January 2018 via mobile

This is a lovely place to stay, close to the beach, also close to Takapuna's restaurants, cafes and shops. The rooms are spacious, well equipped, and comfortable. The better ones look onto the interior courtyard, the studios look onto The Promenade which can be noisy.
There are a few minor niggles: some coat hangers which don't detach, making them frustrating to use. Cleaners who come early, and tend to walk in unannounced. Wifi to which you have to log on every day. But these are minor. This is a lovely place, and a great location.

Stayed: December 2017, travelled as a couple
Thank James B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emeraldinn, Front Office Manager at Emerald Inn, responded to this reviewResponded 17 January 2018

Hi James,

Many thanks for leaving your review! We are always looking for ways to improve our guests' experiences and appreciate your comments very much. We hope to see you back at the Emerald Inn soon.

Kind regards,
Emma
Emerald Inn Reception

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Reviewed 17 December 2017

This hotel is just 100 meters from Beach and rooms are of perfect size with small kitchen and dining with it. There are many restaurants and bars around the hotel, at just two mins walking distance. The owner of the property was fabulous and caring.

  • Stayed: November 2017, travelled on business
    • Value
    • Cleanliness
    • Service
Thank Bhupindersaggu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emeraldinn, Manager at Emerald Inn, responded to this reviewResponded 19 December 2017

Thank you for taking the time to review. It was lovely to see you again and we look forward to your next visit. Hope you had a good flight home. Merry Christmas to you and very best wishes for 2018.

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Reviewed 7 December 2017

We were very nicely surprised when we arrived for our short trip to Auckland. We had 3 nights here, very comfortable bed. I didn't love the hard pillow but on the 2nd night, swapped the pillowcase and used one of the display pillows which was nice and soft. The sheets and towels were of lovely quality, good shower and the room was clean. Our room (1 bedroom suite) was located around the corner overlooking the pool on ground level. We had no issues with noise. $285.00 per night inclusive of GST
Queen bed, separate lounge, cooking facilities and shower in bathroom. All what you expect from a motel. Highly recommend, walking outside and turn left towards the water, lovely cafe that has wonderful breakfast. Takapuna is a lovely area with some wonderful shops and restaurants.

  • Stayed: November 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank SallyHoha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emeraldinn, Manager at Emerald Inn, responded to this reviewResponded 19 December 2017

Thank you for your review and we hope you are able to return to this little taste of paradise! We wish you all the best for 2018

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Reviewed 22 November 2017 via mobile

A very nice, quiet and convenient place to stay. Room was very clean and had everything I needed. While they did not offer breakfast facilities it was only a short 2 minute stroll to the Beach Cafe which I grabbed breakfast from. The Emerald Inn is also very close to a large number of restaurants. Will be back!!

Stayed: November 2017, travelled on business
Thank kellfm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emeraldinn, Manager at Emerald Inn, responded to this reviewResponded 23 November 2017

Thank you for taking the time to post your review and we too look forward to your return! Kind regards

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Reviewed 13 November 2017

When I checked into the hotel I was excited. It has a stunning location with the bay 100m away, a really lovely room with kitchen facilities and free wifi. It was soured the next morning when the maid came into my room and woke me up. That does sometimes happen (there’s no chain on the door to stop it) but then they peered into my room through the window five times. I eventually felt I was harassed out of the hotel and left well before the 10am departure time. Not a nice feeling for a hotel whose price is not moderate.

Stayed: November 2017, travelled on business
Thank Leisa D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emeraldinn, Manager at Emerald Inn, responded to this reviewResponded 15 November 2017

I am so sorry you had this bad experience Leisa. I unreservedly apologise for our staff error and can assure you we have addressed the importance of checking details and not disturbing guests while they are staying with us. I would like to offer you a complimentary nights accommodation with us to try and make amends for this unacceptable experience. Best regards Janice

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