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“Wonderful stay at the Ermitage...again!” 5 of 5 bubbles
Review of Ermitage Du Lac Tremblant

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Ermitage Du Lac Tremblant
Ranked #13 of 30 Hotels in Mont Tremblant
Certificate of Excellence
Surrey
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Wonderful stay at the Ermitage...again!”
5 of 5 bubbles Reviewed 18 March 2012

My husband and I have had the fortune to stay at the Ermitage du Lac about 10 times now, in both late summer and in winter, and we wouldn't want to stay anywhere else. This time was a particularly special trip to Mont Tremblant as we were married at the Quintessence hotel there in January. It also meant that our group took 5 rooms in the hotel for differing periods of time within the three weeks that we stayed there.

From the time of booking, where we requested a particular room due to the nature of our trip this time and went through every booking for the party including room types and dates, the front of house staff (special mention to Johanne, Johanne and Francine) were very helpful and not to mention incredibly patient - this is everything we've come to know of them and expect from them. They're always on hand to find out how everything is with out stay, what we've been up to, to offer advice and recommendations and whether there's anything they can do for us.

Everyone in the party appreciated the all day free coffee (it really helps with the jet lag!), the buffet breakfast which makes a great start to the day, the ski valet (great job up there by Ghislain, JC and Benoit) which is an inspired idea, the comfortable and spacious accommodation and the hot tub to soothe away the aches of the day.

The hotel is perfectly located about 2 minutes walk from the Cabriolet (small gondola which takes you to the base of the mountain) but away from a lot of the bustle of the place which makes it peaceful and relaxing.

The only thing slight negative point I would echo is the commentary in other reviews regarding the housekeeping which does only consist of changing towels daily and bedding less frequently. When the temperatures are cold outside, grit is spread to reduce the chance of guests falling over all around the resort. The grit is easily caught in the soles of boots and shoes and ends up all over the room floor. However, we found that simply asking for the room to be vacuumed sorted the issue quickly.

I also agree with comments regarding the exorbitant cost of Wifi, but this is not particular to the hotel, it is all around Trembalnt and it is the resort which needs to address this, and urgently, in my view. The hotel does have a PC in the lobby for guests to use. There are, however, a couple of places in the resort which do offer free wifi.

I would recommend to anyone heading to Tremblant to check out the Ermitage. I have stayed at plenty of other condos and hotels in the many years I have been travelling to Tremblant and would not even look at any of the others next year, in the same way that neither I nor anyone in my regular skiing party of 6 looked at any other accommodation option than the Ermitage this year. The hotel and staff consistently deliver and going there feels like going home. Thanks to you all for making our special trip so special this year.

  • Stayed January 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank mustangsally2202
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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397 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (70)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
New York City, New York
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 9 March 2012

First of all, my family loves Mont Tremblant. It is a great mountain and the village with it's European feel is an absolute home run! My 8 and 6 year ols say they "love this" place! And considering we are coming from New York City and usually ski in VT is 10x better and well worth the extra travel time. We have been several times and will absolutely return next year. Now for our hotel stay. The Ermitage is located conveniently towards the bottom of the village, just far enough away from the nightlife so you are not too disturbed at night, but close enough that you are at the base of the gondola within a couple minutes thanks to the Volkswagon Cabriolet lift. Easy two to three minute walk from all of the restaurants, bars, and shoppes.
The rooms were well appointed with the exception of drawer space - there is none - but other than that perfectly suitable and clean upon arrival. Here is the first of the only two issues with the hotel. The daily room cleaning basically consists of removing towels and replacing new ones and making up the beds. Nothing else was cleaned or touched or straightened. Tissues and debris left on the floor, cups and dishes left in the sink and around the room, etc. And this did not occur once or twice, but every day. I do not need someone following me around with a vacuum cleaner and duster, but for the price of the room and a 4-star rating I would expect a tidier job.
On the better things. The morning buffet was great. Perfect start to the day with a nice selection and variety and the staff in the dining area could not have been nicer.
Check-in, check-out, parking all great.
The only other problem and preventing this form being a perfect stay was the front desk staff. Not all of them, but there were two women in particular (I should have gotten their names) that were unhelpful, impolite, actually downright rude. If we had questions about restaurants, the village, activities, the resort area they were met with short, uninformative, rude, and condescending answers.
Good stay, but easily could have been a great one.
So if you don't mind doing your own cleaning and can avoid the front desk I would highly recommend the Ermitage and unequivocally recommend Mont Tremblant.

Room Tip: Away from the main walking mall to avoid noise at night.
See more room tips
  • Stayed February 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Mark T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
19 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 166 helpful votes
5 of 5 bubbles Reviewed 4 March 2012

We have stayed at the Ermitage du Lac at Mont Tremblant probably a dozen times and each time we have always had a wonderful experience. We have stayed at this hotel in both the winter and summer and have never been disappointed. The kids love the little play room, the pool and hot tub, the breakfast in the morning and the adults love the cappucino machine! The front desk is always friendly and helpful. Any time we have ever had any issues - it has been taken care of right away. We also like the location of this hotel, right at the base of the cabriolet - other hotels are closer to the main gondola but we find ourselves returning to Ermitage each time. overall we have always had a great experience and will continue to return again and again (we are going there at the end of this month!). Enjoy!

  • Stayed December 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank rival88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
david1197, Manager at Ermitage Du Lac Tremblant, responded to this review, 12 March 2012
Dear rival88,
Thank you for this wonderful review.
We are delighted to see that you have stayed to the Ermitage Du Lac a dozen times and we like to think that our efforts towards our guests experiences as something to do with it.
See you at the end of the month!

David
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, UK
Level Contributor
93 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 bubbles Reviewed 27 February 2012

We were due to stay at the Ermitage (we stayed there 2 years ago and loved it) but when we arrived (about 8pm on the 18th Feb) there had been a mix up between our UK tour operator and the hotel and we didn’t have reservations until the following week and the hotel was full! (It was Washington Week). It wasn’t the best news after a very long day (a 7 hour flight and 90 minute transfer) but the receptionist at the Ermitage was brilliant (sadly I didn’t get her name), she was straight on the phone to find us a bed for the night which she did at their sister hotel – the Westin - and was most apologetic. We couldn’t contact our rep but the receptionist took her number and agreed to keep trying to call her to advise her of the mix up. The Westin immediately sent a car for us and our luggage and we were there in minutes (see separate hotel review).

We moved back to the Ermitage after spending 2 nights at the Westin and was upgraded from a deluxe room to a one bedroom suite. The room was at the end of the corridor and overlooked the front of the hotel but it was so quiet – we never heard any noise of a night which was brilliant and a bit of a surprise as we had fully expected to after reading previous reports about visiting Tremblant during Washington Week! We had a nice lounge area with fireplace, 3 seater sofa and armchair along with a dining room table and 4 chairs with the kitchen off to one side with hob, microwave, toaster, kettle, coffee maker, dishwasher, fridge and full set of utensils and crockery. The bedroom was large with plenty of wardrobe/drawer space and a very comfortable king size bed. The bathroom was large with a wonderful big, deep tub – perfect for relaxing in at the end of the day! We had a TV in both the bedroom and lounge area and a nice balcony – although obviously at this time of year not great to sit out on (unless you wanted to freeze!) Would be lovely in the summer though.

Breakfast was good – a choice of several types of cereal, along with fruit and toast, muffins, bagels, fresh fruit and yogurt and wonderful croissants (particularly the chocolate ones!) Plenty of tea/coffee/hot chocolate and juice too. Breakfast was from 7am and we were there at that time most days to make the most of the fresh tracks at 7.45.

The ski valet was included and is a brilliant service. Ski down at the end of the day, give your skis to one of the lovely chaps and collect your ticket. Jump on the cabriolet lift and within minutes you’re back at your room. The ski hire shop also now have complimentary shoe storage so if you are like me and hate walking in ski boots you can leave your trainers/shoes there and change before you jump on the lift back down.

On our last day we weren’t due to go back to the airport until 2.30 and as 10cms of new snow fell overnight it would have been rude not to ski! Check out was at 11am so I was planning to just shower and change in the gym area after skiing. When my husband went to check out the receptionist – Johanne Keugon – checked on the system and found that our room wouldn’t be needed until much later so arranged a 2pm checkout for us. That meant that I could shower and relax more comfortably before our flight home which was brilliant.

The Ermitage has a small gym and Jacuzzi which we didn’t get to use and a small indoor play area (lego and soft toys) for kids. There is a public telephone and computer in the lobby area too.

Even though the Ermitage is a 4 star whereas the Westin is a 5 star we much preferred the Ermitage – it has a more “homely” feel to it. All the staff (and they do work at both hotels – Westin and Ermitage) were very polite, helpful and friendly – a quick chat as you came in or out of the hotel about general things such as the skiing, weather was lovely and made you feel right at home. The staff are a real credit to the hotel and we would certainly return again and recommend it to friends.

  • Stayed February 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank UKTravellerLondon_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barrie, Canada
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 25 February 2012

We had a great stay in Tremblant at this hotel. Friendly and helpful front desk staff. The ski valet is included at this hotel and wow, is it a great feature. This hotel is a slight bit farther walk with your skis and equipment, but the ski valet works perfect. Breakfast was very good. No worries.

  • Stayed February 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jack494916
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
david1197, Manager at Ermitage Du Lac Tremblant, responded to this review, 27 February 2012
Dear Jack494916,
Thank you for this review.
We are proud to offer the ski valet service to all of our guests.
I will let our front desk associates know that you think they are friendly and helpful.
See you soon for another great stay!
David
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ermitage Du Lac Tremblant

Property: Ermitage Du Lac Tremblant
Address: 150 chemin du Cure-Deslauriers, Mont Tremblant, Quebec J8E 1C9, Canada
Region: Canada > Quebec > Mont Tremblant
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Kitchenette Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#8 Romantic Hotel in Mont Tremblant
#9 Family Hotel in Mont Tremblant
Price Range (Based on Average Rates): €€
Hotel Class:3.5 star — Ermitage Du Lac Tremblant 3.5*
Number of rooms: 69
Official Description (provided by the hotel):
Nestled in Tremblant between two lakes and surrounded by lush scenery, Ermitage du Lac is an idyllic spot for a couple retreat. Get closer in the upscale atmosphere of chic, contemporary urban design, with lots of room to stretch out and relax. Enjoy your romantic getaway in this clean, serene boutique hotel. ... more   less 
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Also Known As:
Ermitage Du Lac Tremblant Hotel Mont Tremblant
Ermitage Du Lac Tremblant Mont

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