BB lake told us that they can not find our file to rebook us with the credit that they gave us from the last cancellation in June. It is terrible that we had paid the full $ as they ask back in time and not even able to re-use 1 cent of that. They keep giving my group none-sense excuses that we had being trying to screw the system and refuse to rebook us. This is FRAUDE. Very disppoint about this new admin after three times i had been there wirh friends and familly.