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All reviewsnice hotelrecommend this hotelrestaurant attachedwestern hotelsroom was cleanhotel restaurantpool and hot tubnorth sidecleaning staffsmall townconvenient locationking bedwould stay againroad tripkootenay national parkmain flooroff season
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Reviewed 20 November 2017

Pet friendly suite was exceptionally clean and well presented. Beds were comfy, pillows- not so much. We were not advised of renovations directly beside our room and the noise was unbearable at 9AM on Sunday. Staff did not handle this well and my partner and I left very unsatisfied with our sleep and the customer service.

  • Stayed: November 2017, travelled as a couple
    • Value
    • Location
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Review collected in partnership with Best Western
Thank 873lexic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trevor C, General Manager at Prestige Radium Hot Springs Resort, responded to this reviewResponded 21 November 2017

Thank you for sharing your feedback regarding your recent stay with us. My apologies for the inconvenience you encountered during your stay. Although we have properly provided details of our renovations via posters and signs I can understand how the noise from early morning work would be very distracting. I do hope you will give us another opportunity to provide you with a superior stay in the future.

Warm regards,
Trevor Carr
General Manager

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Reviewed 17 November 2017

We stayed here it was comfortable compared to some of the older hotels in the area. The restaurant had very slow service, we waited an hour. The kids really enjoyed the pool. We saw mountain goats run through the parking lot.

  • Stayed: November 2017, travelled with family
    • Value
    • Sleep Quality
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Review collected in partnership with Best Western
Thank jenniferbE3371KI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trevor C, General Manager at Prestige Radium Hot Springs Resort, responded to this reviewResponded 20 November 2017

Thank you for sharing your feedback online. I am very pleased to hear you enjoyed your stay with us and had the opportunity to view some of local wild life. My apologies; however, on your overall dining experience. I have forwarded your comments to the management of the restaurant to investigate this further. Again, thank you for staying with us and we look forward to seeing you all again in the near future.

Warm regards,
Trevor Carr
General Manager

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Reviewed 14 November 2017

Although the hotel was under construction it was not bothersome at all, Did not hear a thing. Wish restaurant was open all day rather then closing at 2pm/open again at 5pm. Close to all amenities. Pool and hot tub were great. Wish there was a change room rather then one small private room only, but we just went down the elevator in our bathing suits..

  • Stayed: November 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank lreinboldt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trevor C, General Manager at Prestige Radium Hot Springs Resort, responded to this reviewResponded 16 November 2017

Thank you for sharing your wonderful comments. I am very pleased to hear about your weekend with us in Radium Hot Springs. We have been going through extensive renovations of our property and will continue to do so throughout the winter and are looking forward to viewing the finished project. Again, thank you for making us your choice hotel while visiting and we look forward to welcoming you back.

Kind regards,

Trevor Carr
General Manager

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Reviewed 8 November 2017

The facility and the people were wonderful. Celiac friendly - which was VERY nice and took care of us. The only two "inconvenience" was that we couldn't pull up to the door area due to drive way construction but it was the off season. The other was the logging trucks that were on the road just outside our window - even at 2 in the morning. If we were staying longer we would have asked to move. Well appointed room. My husband was impressed. Coupons for breakfast were also a nice touch.

Room Tip: If you want a view choose the valley side but be prepared for some noise from the trucks.
  • Stayed: October 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank VE6me
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trevor C, General Manager at Prestige Radium Hot Springs Resort, responded to this reviewResponded 9 November 2017

Thank you for your kind compliments. I am so pleased to hear you had a most enjoyable visit with us in Radium Hot Springs. I will be sure to pass along your comments regarding the favorable menu options available in our restaurant. We look forward to the opportunity to welcome you back on your next trip to our area.

Warm regards,
Trevor Carr
General Manager

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Reviewed 3 November 2017 via mobile

Nice hotel. A little renovations going on but didnt disturb our stay. Clean, temp control in rooms. Good breakfast in restaurant. Friendly waitress, gave us tips on wildlife watching. Would recommend.

Stayed: October 2017, travelled as a couple
Thank Shelly0975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trevor C, General Manager at Prestige Radium Hot Springs Resort, responded to this reviewResponded 6 November 2017

Thank you for staying with us and sharing your feedback. The renovations are all part of improvements that we are making throughout the fall and winter to better serve our guests. I am pleased to hear you had an enjoyable stay and we look forward to welcoming you back soon.

Kind regards,
Trevor Carr
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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