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Reviewed 22 November 2020

We stayed for one night at this resort.
I called the day before arrival date to request an early check-in which I was told could be for 2:45pm instead of 4pm.
When we arrived, they said our room would not actually be ready until closer to 4pm.
When we returned back closer to 4pm, the Guest Service Manager greeted us, checked us in, carried my luggage, and escorted us to our room, which was the premium suite.
The room was gorgeous, extremely clean, and fully equipped.
Our fridge held a lovely personalized card, a bottle of wine and chocolate-covered strawberries.
We used the pool for our reserved hour but didn't love our time as there were kids splashing everywhere. No biggie we just stayed for 1/2 an hour instead.
When returning to our room after an evening at Blue Mountian, I decided to take advantage of the lovely jaccuzi tub. However, the tub was really small for a jacuzzi tub and the jets were not working. We called the front desk who sent maintenance up but they were unable to fix it. We paid quite a bit for this room so that was a bit discouraging.
The heater was loud in the room, but the beds were very comfortable.
I am amazed overall at the cleanliness of the rooms and the resort itself.
Definitely, a beautiful place to stay for a night.
I do recommend trying the Georgian Bay Hotel & Spa just up the road. We stayed there earlier this year.
Pretty much the same positive experience, but larger jacuzzi tubs/rooms that are less expensive.

Room tip: Premium Suites aren't worth the money
Date of stay: November 2020
    • Sleep Quality
    • Rooms
    • Service
Thank Chelsea H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Donald Buckle, General Manager at Living Water Resort & Spa, responded to this reviewResponded 23 November 2020

Hello Chelsea, thank you for taking the time to leave a review on your recent one night visit with us. We appreciate the comments and have responded personally to your email that you directly sent to the resort. We thank you for the feedback and appreciate your business.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 November 2020

My fiancee and I booked a one bedroom condo for my birthday weekend (3 nights). We enjoyed and appreciated some aspects of our stay, but there were areas which could use improvement.
Check In- we did the pre check in online, however, we seemed to have to do most of it again when we arrived so that didn't save any time. Desk staff was friendly and helpful though.
Room was nicely cleaned when we arrived- we were happy with the level of cleanliness. Kitchen was well furbished with appliances/ dishes/ pots & pans, and we actually ended up getting some groceries and using the kitchen for breakfast and a lunch and snacks. We liked that there were two tvs, the pillows on the bed were good, and that there was a washer and dryer, as we got soaked one day when it rained. There were a few things that need to be done/improved to bump up these rooms. First, the sofa was very dated. It looked worn out, and when you sat on it or moved at all it made a squeaking noise. The king bed too seemed older and worn, and had a big sag in the middle. It was still decently comfortable, but could use replacing soon. We quickly realized we disliked the bathroom setup. It had a sliding door from the front hall which was very difficult to latch, as well as a double door from the bedroom made of frosted glass, so if you got up in the night and turned on the light it shone brightly into the bedroom and woke the other person up too. There were also a number of very messy paint touchups done around the doors, so there were streaks and flecks of paint on the frosted glass, which looked terrible.
We booked the aquapath experience in the spa. Our "guide" was very nice and welcoming and got us started right on time. I don't think it was as revitalizing or mineral based as it claimed to be, just different hot and cold waters and tubs, but we had fun with it. We called the front desk one morning to book a pool time for that day, but were told it was completely booked, which was disappointing. We only tried the one day, but I'd suggest making resos well in advance if you're only there for a short stay. Check out seemed very early at 10am, but it just required us to drop our keys in a box and we were on our way, which was nice.
We enjoyed our stay overall, but I'm not sure we would stay again.

Date of stay: November 2020
    • Sleep Quality
    • Rooms
    • Service
1  Thank Rasmuss89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Donald Buckle, General Manager at Living Water Resort & Spa, responded to this reviewResponded 23 November 2020

Hello, thank you for taking the time to leave a review on your recent visit with us. We are happy to know you enjoyed some aspects of your stay, but sorry to hear of several concerns overall. I have gone through your concerns and recommendations and have forwarded them on to the respective management members - front desk, housekeeping and maintenance, to review, address and action for change as required. As always, we remain committed to making improvements and your feedback is much appreciated to do better and we do apologize for these concerns. Thank you for your business.

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Reviewed 14 November 2020 via mobile

Spent one night for a friend’s birthday. We had a very modern two bedroom condo with a beautiful view. Room was very clean and spacious. At first we couldn’t find any dishes but later found them in the dishwasher.
Our biggest complaint was that we called the day before to book a pool time that wasn’t honoured. We called the front desk on November 7th at 3:30 to book five people for 9 pm on the eighth and everything was great according to the girl I spoke to. When we arrived they said they didn’t have the pool time available. We were really disappointed as we picked the resort so we could swim. They just said sorry and offered no compensation. Maybe they could have offered us a late checkout as 10 is very early. When you check in at 4 and have to be out at 10, the cost of this resort is not really worth it. We also had no towels in our room which I found very odd.
The hotel looks amazing for families with a nice pool, splash pad, water slide and park.
There were hand sanitizer stations everywhere, even in the elevators and everyone was wearing masks. I understand the trials and tribulations of covid but we were still upset about the pool. Especially when we were told we had a time booked and couldn’t do anything about it when we arrived:(

Date of stay: November 2020
Trip type: Travelled with friends
1  Thank luv2travelBarrie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Donald Buckle, General Manager at Living Water Resort & Spa, responded to this reviewResponded 14 November 2020

Hello, thank you for taking the time to leave a review on your recent visit with us. We are happy to know you enjoyed the accommodations, but sorry to hear of the issue with the pool. We certainly understand how disappointing that was for your girls getaway vacation and how it affected your overall experience. We sincerely apologize that this happened and have asked the Front Office Management team to address how this could have happened when the time was confirmed back to you over the phone.
We thank you for your business and hope one day you will think otherwise of us when planning any future trips to the area. We appreciate your business.

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Reviewed 31 October 2020

We have been using timeshares for the last 12 years with absolutely great success. We were invited to spend a promotional weekend and we found the facilities and amenities comparable to the top places we have stayed before.
When it came to the presentation that was mandatory to attend, it was very similar to the other times before when we attended the many timeshare presentations.
This facility is marketed as a "partial ownership" product. Frankly not too much difference! We found that the cost to own was more than what we had ever paid before. You get a lot for your value, but it isn't in everyone's budget.

Room tip: If given a choice ask for the lake view. But the room facing the mountains is also nice.
Date of stay: October 2020
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank AlessandroS3616
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Donald Buckle, General Manager at Living Water Resort & Spa, responded to this reviewResponded 1 November 2020

Hello Alessandro, thank you for taking the time to leave a review on your recent visit with us. We are happy to see you enjoyed many aspects of your stay and hope to welcome you back in the future. We appreciate your business.

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Reviewed 25 October 2020

We had a 1 bedroom condo for a week. It was very modern, well appointed; very safely taken care of in this COVID-19 times. All concerns we have had have been answered promptly and well. Great large screen television for watching the World Series and Napoleon fireplace too

Room tip: we had view of Georgian Bay and town of Collingwood and lovely Autumn trees
Date of stay: October 2020
    • Value
    • Sleep Quality
    • Service
Thank Maureen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Donald Buckle, General Manager at Living Water Resort & Spa, responded to this reviewResponded 26 October 2020

Hello Maureen, we are so happy to know you enjoyed your recent visit with us, especially the accommodations. We appreciate the review and hope to welcome you back in the near future. thank you for your business.

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