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Reviews (344)
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All reviewsthe breakfast arearoom was cleanhot and cold itemstwo queen bedscentral locationbreakfast was includedpull out couchwould stay here againblue mountain resortnice staylate at nightstayed here for one nightminute drivescenic caveswasaga beachindoor poolmini fridge
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43 - 48 of 344 reviews
Reviewed 26 May 2017 via mobile

Room was a shabby. Heat didn't work. Small electric fireplace did work or we would have froze. Very loud guests down the hall. Key wouldn't open door two days. Front desk staff were friendly and did their best to fix the problems. Hotel needs work!

Stayed: March 2017
Thank Alicia1532
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sharif K, General Manager at Comfort Inn & Suites, responded to this reviewResponded 29 May 2017

Dear Guest,
Thank you very much for taking the time to write about your comments. We are sorry to hear you had a less than pleasant stay with us. Our hotel is in the process of renovation that also includes the replacement of some of the heating and cooling units in our guest rooms. Again, we regret that this impacted your experience at our hotel and hope to offer you a more pleasant stay in the future.

Sincerely,
Sharif, Khair
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 May 2017 via mobile

Pros: Good Rate
Friendly staff
Close to stores like walmart and Grocery

Cons: No microwave and fridge
Good for sleeping only
Staff said pool is heated but not really!
After one night the room key is diactivated even if I booked two nights!
Squeeky doors and thin walls

Would I be coming back? Nope! Hotel hallways smells funny and sketchy! Doesn't feel inviting! It's better to stay close to the village

Stayed: May 2017, travelled with family
Thank mumysdaword
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sharif K, Manager at Comfort Inn & Suites, responded to this reviewResponded 27 May 2017

Dear Guest,
Thank you for taking the time to provide feedback on your stay. We were pleased to read that you enjoyed the hospitality provided by our team. We have taken note of your valuable comments and will use them to improve the quality of the fresh air in the hallway. We regret that issue regarding the deactivation of the key and the smell in the hallway impacted your experience at our hotel and hope to offer you a more pleasant stay in the future.

Sincererly,
Sharif, Khair
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 May 2017 via mobile

I am staying in this damn place and it's a very noisy place to stay
You can report it to the front desk and they don't do anything about it
This hotel sucks!!!!
Who ever wants to come to Collingwood try to avoid this hotel if you would like to rest peacefully with a quiet night sleep.
Some of front desk workers are very arrogant and seems like it's work to help out guests

Stayed: May 2017, travelled on business
1  Thank John C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sharif K, Manager at Comfort Inn & Suites, responded to this reviewResponded 24 May 2017

Dear Guest,
I am so sorry to hear that the noise issue during your stay badly impacted your overall experience with us. We’d like to obtain some additional detail regarding your experience. Please also contact us at sales.collingwood@gmail.com so we can obtain additional detail regarding your stay and take the necessary action to avoid the re-occurrence.
Once again, I very much regret that this impacted your experience at our hotel. We constantly strive to provide an environment of comfort and value to our guests.
Sincerely,
Sharif, Khair
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 May 2017 via mobile

The reception area and the staff were nice. We stayed at this hotel last year when it was a Holiday Inn. The hotel seems to have been renovated: nicer bathroom and decor. The hallway has a funny smell and the toilet leaks but other than that it was fine. The hotel location is great!

Stayed: May 2017
Thank Anne D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sharif K, Manager at Comfort Inn & Suites, responded to this reviewResponded 14 May 2017

Dear Guest,
Thank you for taking the time to provide feedback on your stay.We constantly strive to provide an environment of comfort and value to our guests. We hope to have the opportunity to serve you again in the future.

sincerely
Sharif, Khair
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 April 2017 via mobile

Although it is located in Collingwood, it is only 20 minutes drive from blue mountain, so you can enjoy activities in both cities. There are lots of local diners,cafes,and fast food chain branches within a walking distance from this hotel. A cinema and several stores just across the street. Its rooms are specious and provided with a hair dryer, an iron , a mini bar fridge, a microwave, and a coffeemaker. So with all those facilies along with the complimentary open buffet breakfast, I consider this hotel as a very convenient choice to stay in.

Stayed: April 2017, travelled with family
1  Thank azizmarhoon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sharif K, Manager at Comfort Inn & Suites, responded to this reviewResponded 1 May 2017

Dear Guest,

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and that you were very happy with our hotel's location, in room amenities and our morning breakfast.

We look forward to serving you again in the future.

Sincerely,
Sharif, Khair
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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