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All reviews bowling alley mini golf hot tub aqua lounge ping pong shower door tower section hand towels the lower level the rooms were nice breakfast buffet victoria park king street indoor pool pleasant stay front desk staff little pricey
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Reviewed 18 September 2015

We stayed here for 1 night for a friends wedding. The rooms look very modern and clean. Only think not too fond of was the shower just has a glass wall, no closing door so some water can get out. Also there is no place for hand towels in the bathroom.

One thing that didnt bother me but could bother some was the bathroom door would slide shut but had no lock.

The wedding was in the hotel and was well done. Everyone had a great time. In the morning we checked out the exercise center. Amazing pool with windows under water into the Hot tub and exercise room. Really great facility with monthly membership passes available.

Overall Great hotel that I would be happy to stay at again

Room Tip: Ask for a room not facing courtyard if you don't want to be looking across to other peoples rooms
  • Stayed: September 2015, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Jjsimmons
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LucyD442, Front Office Manager at Crowne Plaza Kitchener-Waterloo, responded to this reviewResponded 21 September 2015

Dear jjsimmons,

Thank you for your wonderful comments about your stay with us at the Crowne Plaza. I am so happy to hear that you enjoyed your stay and that we were able to meet all your needs.

We are currently in the process of coming up with solutions for the issues you mentioned such as the shower and the towel racks.

I look forward to having you return as our guest on your future visits to the Kitchener area.

Warm Regards,

Lucy Domingos
Front Office Manager

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Reviewed 15 September 2015

the hotel was great, the check-in staff was excellent. The rooms were spacious and very comfortable with a choice of soft or firm pillows. They had a really nice fitness area with a bowling alley and a miniature golf course. The indoor parking cost $12 which is a very fair amount.

  • Stayed: August 2015, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank beth815
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LucyD442, Front Office Manager at Crowne Plaza Kitchener-Waterloo, responded to this reviewResponded 21 September 2015

Dear Beth815,

What wonderful comments! I am so happy to hear that you enjoyed our stay and was able to use our recreational facilities including our bowling and mini putt .

I am delighted that our staff were able to meet your needs throughout and that you had a seamless check in.

We look forward to your next stay with us on your future visits to the Kitchener area.

Warm Regards,

Lucy Domingos
Front Office Manager

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Reviewed 15 September 2015

Rooms are nicely updated. Bed was comfortable. Parking seemed a bit sketchy....but turned out fine. Did not use the restaurant or fitness facilities. Check-in was quick and easy....as was check-out. I would stay here again.

  • Stayed: September 2015, travelled with family
    • Location
    • Rooms
    • Service
Thank AJOshawa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LucyD442, Front Office Manager at Crowne Plaza Kitchener-Waterloo, responded to this reviewResponded 21 September 2015

Dear AJOshawa,

Thank you for your wonderful comments about your stay with us. We love to read when our guests thoroughly enjoyed their stays and that they will stay with us again. It is an affirmation that we are living up to our Crowne Plaza standards with all our guests.

We hope that on your next visit, you will have more time to use our many facilities available to all our guests including our restaurant Aqua Lounge and Active Fitness.

Have a wonderful day and we will see you next time.

Warm Regards,

Lucy Domingos
Front Office Manager

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Reviewed 9 September 2015

My family and I recently stayed @ the Crowne Plaza hotel in Kitchener. We had a wonderful experience. The hotel has recently undergone major renovations and it really shows as this hotel is now head and shoulders above the rest of the area hotels. The staff were very friendly and went out of their way to ensure our experience was perfect. The Aqua bar and lounge has a very inviting decor and the food was delicious. Our room was very large with two queen beds. The A/C worked flawlessly which was a very welcome bonus because the weather was hot and humid during our stay. They have provided a smart TV which I would plug in my iPad or computer too and view their contents on the TV. All in all an amazing stay. Look forward to my next visit.

  • Stayed: September 2015, travelled with family
    • Location
    • Cleanliness
    • Service
Thank Imran Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LucyD442, Front Office Manager at Crowne Plaza Kitchener-Waterloo, responded to this reviewResponded 14 September 2015

Dear ImranQ,

Thank you for your wonderful comments about our hotel and our staff. We love hearing that we were able to make our guests feel welcome and at home while staying with us.

Our entire hotel has been renovated including all our guest rooms and public spaces within the last year and I are happy that you feel that we are head and shoulders above the rest.

We look forward to your next stay with us.

Warm Regards,

Lucy Domingos
Front Office Manager

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Reviewed 1 September 2015

This was a regular king room non smoking. great bed, all modern amenities. bathroom small but well appointed. We think this is a great hotel. It is right downtown Kitchener. In the heart of a super area, you can walk or drive to everything.
Chose to leave Toronto on this trip, and stay in Kitchener.
We had d a light dinner in the lounge and it was very nice service was super. We bought the B&B option and got a full hot wonderful breakfast. We are off to St Jacobs Ontario, just a short distance away to enjoy the market and shops. A good stay here.

Room Tip: for slightly more money a King suite gives a sitting area. our room was small but quite nice.
  • Stayed: August 2015, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Sue P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LucyD442, Front Office Manager at Crowne Plaza Kitchener-Waterloo, responded to this reviewResponded 7 September 2015

Dear SueP,

Thank you for your wonderful comments about your stay with us at the Crowne Plaza Kitchener Waterloo. We truly appreciate all our guest feedback as that is how we can affirm that we are continuously performing up to our Crowne Plaza brand standards.

I will pass along your comments to our Executive Chef and his team about the food and service.

We hope to have you as our guest on your next visit to the Kitchener area.

Warm Regards,

Lucy Domingos
Front Office Manager.

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