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All reviews outlet mall farmers market st jacobs wet bar the general manager nice indoor pool salt water pool included in the room rate comfortable beds location was perfect right next door hard boiled eggs yogurt jacobs area hotel is located mini fridge nice room
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Reviewed 7 October 2018

Excellent location close to St Jacob's market which we visited as well as attending the premier of the musical "GHOST" at the nearby Drayton theatre as well as been close to the Village of St Jacob's. Excellent mini-weekend at a great location.

Room Tip: Any rooms are good
  • Stayed: October 2018, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Barb-Steve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Naushad I, Front Office Manager at Holiday Inn Express & Suites Waterloo - St. Jacobs Area, responded to this reviewResponded 12 October 2018

Dear Barb-Steve,

Thank you for the 5 star review of our hotel!
We are please to hear you enjoyed your stay with us.
We are also excited to hear that you enjoyed the farmers market and hope you had a chance to try the apple fritters!

"Ghost" at the St Jacobs Playhouse is a delight and we are happy to see you enjoyed it as well!

We do hope to welcome you back when you visit the St Jacobs area!

Your friend in Hospitality!
Holiday Inn Express & Suites Waterloo St Jacobs

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 October 2018 via mobile

Great experience I would definitely recommend to friends and family! I stayed in nice suite and enjoyed the big pool with kids and shopped at outlet right across street. Very helpful with providing my family and I with service

Stayed: October 2018, travelled on business
Thank wny_03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Naushad I, Front Office Manager at Holiday Inn Express & Suites Waterloo - St. Jacobs Area, responded to this reviewResponded 7 October 2018

Dear wny_03,

Thank you for the 5 star review of our hotel!
We are happy to hear you enjoyed your stay with us!

Our indoor heated pool with the jets and tumble buckets are very popular with kids and adults alike and we are pleased to you hear you enjoyed them as well!

We hope to welcome you back again soon!

Have a Happy Thanksgiving!

Your friend in Hospitality!
Holiday Inn Express & Suites Waterloo St Jacobs

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 September 2018 via mobile

The worst check in experience ever and we have stayed at this hotel numerous times. The price per roomed changed every time to talked to the represtative at the hotel even though we had a confirmed price and were actually told if we are not happy just leave. The male representative is the most rude and ignorant person i have ever met in a public representative postion. We will never ever go back to this hotel again.

Stayed: September 2018, travelled as a couple
2  Thank dannybailey72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Naushad I, Front Office Manager at Holiday Inn Express & Suites Waterloo - St. Jacobs Area, responded to this reviewResponded 26 September 2018

Dear dannybailey72,

Thank you for taking the time to provide us with the feedback about your recent stay with us.
We greatly appreciate feedback as it helps us to grow and improve to ensure continued guest satisfaction.

We do apologize that your visit this time was not as pleasant as we would have hoped it would be and apologize for the inconvenience caused.

Please do contact us directly at 519-772-9800 or write to us at hiexwaterloosj@wgroup.ca to let us know more, so that we would be able to assist you and resolve the issue.

Your friend in Hospitality!
Holiday Inn Express & Suites Waterloo St Jacobs

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 September 2018

Great location walk right across street to St Jacobs Market Entrance and outlet stores.
Cleanest Holiday Inn I have stayed in. Great rooms, great accommodating staff, great complimentary breakfast.

Stayed: September 2018, travelled with family
Thank Lorraine J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Naushad I, Front Office Manager at Holiday Inn Express & Suites Waterloo - St. Jacobs Area, responded to this reviewResponded 23 September 2018

Dear Lorraine J,

Thank you for the 5 star review of our hotel!
We are all very happy to hear you enjoyed your stay with us!

We do greatly appreciate the feedback as we constantly try to improve our services to ensure continued satisfaction of guests!

We hope to welcome you back again when you visit St Jacobs!

Your friend in Hospitality!
Holiday Inn Express & Suites Waterloo St Jacobs

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 September 2018

I stayed with a family member recently, for one night. The employees we encountered were pleasant and the room was quite comfortable and quiet. As well, we were very impressed with the large salt water pool. However, our stay was ruined by the abundance of disposable plastic ware in the breakfast area. It is baffling that a huge corporation can justify using plastic products. This use cheapened the experience of staying at the Holiday Inn Express. I encourage management to quickly begin using washable plates and cutlery.

Room Tip: select a room in the back away from the road
  • Stayed: September 2018, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
3  Thank Torontofave8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Naushad I, Manager at Holiday Inn Express & Suites Waterloo - St. Jacobs Area, responded to this reviewResponded 11 September 2018

Dear Torontofave8,

Thank you for your taking the time to share your recent experience with other travellers. We are very happy to hear you had a pleasant stay with us and greatly appreciate the detailed feedback.

We endeavor to constantly keep improving our services to ensure continued guest satisfaction and your feedback helps us tremendously in that regard!

Unfortunately, we do not have a full service kitchen here at our hotel which is why we use disposable plates and cutlery for our FREE Hot Buffet breakfast.
However, we do understand your concern and are in the process of replacing the plates and cutlery to biodegradable materials as opposed to plastic.

We hope to welcome you back soon, allowing you to be able to enjoy our breakfast better with the updated plates and cutlery!


Your friend in Hospitality!
Holiday Inn Express & Suites Waterloo St Jacobs

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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