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All reviews farmers market front desk outlet mall st jacobs room was clean business travel marriott hotels recommend this hotel attending a wedding playhouse theatre king room rooms are large convenient location lots of parking right next door home away from home lilly
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Reviewed 4 weeks ago

Spent two nights here and it was really pleasant. Beds were comfortable and staff cheerful and helpful. We were on the back side of the hotel, first floor and it was very quiet. Ambiance is terrific The only thing I would say is that the coffee in the room needed an upgrade. Tasted terrible.

  • Stayed: October 2018, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank LyndaH666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RyanP3964, Manager at Courtyard Waterloo St. Jacobs, responded to this reviewResponded 3 weeks ago

Dear LyndaH666, Thank you for taking time to offer your comments, and we are pleased you experienced the cheerful atmosphere we are proud of, and we hope to see you again once to enjoy our upgraded rooms early next year! We look forward to your visit.

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Reviewed 4 weeks ago

What has wood got to do with it? Every time someone went up the stairs or walked in the room above our room, we heard it. It lasted until after midnight. It was the sort of sound that you get when stairs and floors are made of wood. The room was clean, though compared to other hotels the TV is smaller. The bed was comfortable. If you are on the north side the next door theatre traffic is around 7.30 and 9.30. We always wondered what this hotel was like. Now we know.

  • Stayed: October 2018, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank TorontoTimTim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RyanP3964, Manager at Courtyard Waterloo St. Jacobs, responded to this reviewResponded 4 weeks ago

Dear TorontoTimTim, Thank you for taking the time to share your comments with us, and we apologize for the disturbances during your stay. We are normally pleased to offer a peaceful environment due to our rural location, and apologize this was not your experience. We do hope to welcome you again in the future to restore your confidence in the Courtyard Waterloo.

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Reviewed 4 weeks ago via mobile

Thought it would be a good idea to book a room in KW after a night of Octoberfesting. Nice hotel. Room was clean and in good repair. Free parking on site. Restaurant on site and a very good one down the street called Jack's. Not very sound proof, can hear foots steps above and bathroom fans running. Shower water leaked under shower door big time. Didn't see the note until the morning that ear plugs were available at front desk. Still recommend.

Stayed: October 2018, travelled with family
Thank Cheryl S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RyanP3964, Manager at Courtyard Waterloo St. Jacobs, responded to this reviewResponded 3 weeks ago

Dear Cheryl S, thank you for your review and comments, and we are pleased you enjoyed your stay for Octoberfest! Also worthwhile making a visit to see some of our local Brewing Houses, such as Block 3 located in St. Jacobs, or Innocente brewing near the hotel. We hope to welcome you back for another taste of Waterloo!

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Reviewed 5 weeks ago via mobile

For a Mariott hotel we were extremely dissappointed. We were on the first floor in a king suite, the shower leaked and I almost fell getting out of the shower. The whole bathroom floor was covered in water, there is a hole at the bottom of the shower that the water was running out of. First thing in the morning we could hear the hairdryer going next door and water running and people walking upstairs, no sound proofing at all.
The hotel itself was spotless but the quality was definitely not there.

Stayed: October 2018, travelled with family
Thank Angie N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RyanP3964, Manager at Courtyard Waterloo St. Jacobs, responded to this reviewResponded 4 weeks ago

Dear Angie N,
Thank you for taking time to provide us with feedback, and we are sorry you were disappointed with the facility. We understand how these issues can be annoying, and I have shared your comments with our department heads to correct the issues mentioned. I am pleased you experienced a spotless stay, and hope we may welcome you back to restore your confidence in the courtyard Waterloo.

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Reviewed 9 October 2018

We stayed here for a few days and we loved it. They are a pet-friendly hotel. The room was awesome. It was a large room with a fireplace and spa. It was clean, comfortable and the service was great. They have a great little fitness centre with three treadmills and free weights. They also have a laundry room. They are close to a few outlet stores and a Walmart. Lots of good restaurants are close by. We had a great stay!

  • Stayed: October 2018, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Dan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RyanP3964, Manager at Courtyard Waterloo St. Jacobs, responded to this reviewResponded 4 weeks ago

Dear Dan M, Thank you greatly for all your comments, and most importantly we are pleased you had an excellent stay! As is our goal for all of our important guests. We hope to see you again for another comfortable and welcoming visit in the St. Jacobs area.

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