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Reviewed 27 May 2018

I would avoid booking this hotel at all costs. The check in process was disorganised. We were supposed to be sent information on checking in, passcodes for the garage etc. And never did. The carpet was filthy, the BBQ didn't work and neither did the dishwasher. The remote for the tv didn't work. We requested a playpen and it wasn't in our room as asked. When we were given one it was broken too. The garbage room is located next to major hall and the entire wing of the hotel stunk like rancid garbage. The parking is atrocious, tiny spaces you can barely pull into. We will not be back!

Stayed: May 2018, travelled with family
1  Thank Marc C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Waymarker, Guest Relations Manager at The Summit at Grande Rockies, responded to this reviewResponded 14 June 2018

Thank you very much for your review, we appreciate all comments and feedback from our guests. We sincerely apologize for the issues that you encountered with us, I can assure you that this is not our usual set of standards. We have passed along your concerns to our on site Management team and they are addressing the issues presently. If you would still like to discuss your stay further, I encourage you to please contact our General Manager, Scotty at scotty.stevens@waymarker.ca.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 May 2018 via mobile

Avoid this condo hotel!! The check in was a disaster, they couldn’t find our reservation despite us showing them our confirmation. They tried to make us go to a different hotel to check in??? Finally we called the hotel and got ahold of reservations and they checked us in.

We phoned ahead to make sure there would be a crib or playpen in the room and indicated this request on our booking form. It was not in the room upon arrival. When we phoned the front desk to ask for one, they did bring one. One that was broken. When we asked for a different one they said it was the only one they had.

The hallways are LONG and narrow. One bedrooms are extremely small. Television remotes didn’t work.

Do yourself a favour and pay the extra money to stay at Solara! That’s where we will be headed next time as this is the usual place we stay.

Stayed: May 2018, travelled with family
Thank Lisa C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Waymarker, Guest Relations Manager at The Summit at Grande Rockies, responded to this reviewResponded 14 June 2018

Thank you very much for your review, we appreciate all comments and feedback from our guests as it helps us to improve. I sincerely apologize for the issues you faced during your time with us. We have taken measures to ensure that the issue is dealt with properly and have passed along your comments to our onsite team. If you would like to discuss your experience further I encourage you to please contact our General Manager, Scotty at scotty.stevens@waymarker.ca

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Reviewed 24 May 2018

Very nice location. Perfect amenities. Parking was a bit tricky at first. Had a small issue while th our A/C unit but everything was taken care of real quick. Location was perfect for walking to pubs and restaurants if needed. Thanks Dean for a great stay.

Stayed: May 2018, travelled on business
Review collected in partnership with this hotel
Thank Tuque6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scotty S, General Manager at The Summit at Grande Rockies, responded to this reviewResponded 25 May 2018

Thank you for your review, we are happy that we were able to resolve any of your issues and that you enjoyed your stay. We will share this with Dean.

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Reviewed 24 May 2018

The room was great with updated amenities, but be aware when you look at your credit card statement. They charge me more 50% more than what I signed for. I requested a receipt when I checked out and did not receive one. I’ve tried contacting the company without any response for about a week now. Good stay, but is it really worth it when they don’t follow through and take additional money from your account?

Stayed: May 2018, travelled solo
Review collected in partnership with this hotel
Thank RachelMarie3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scotty S, General Manager at The Summit at Grande Rockies, responded to this reviewResponded 25 May 2018

Hello I am not able to find your reservation in our system, perhaps you would tell me what room you stayed in and I can resolve any unfinished business.
thank you

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Reviewed 23 May 2018

Just love how this place is run... you book, they send you a code, you arrive to a perfectly cleaned, beautiful apartment style room with absolutely everything you need.
We've now stayed 3 times and all three rooms were great. Our most recent 2 bedroom suite had a great kitchen, bar-b-q on the patio and amazing showers. It's so lovely to arrive somewhere and feel at home, not like you're in a hotel.
And, as you know when you are away from home, the cost of 3 meals a day can add up quickly... with this style room, you can cook or bbq in for some of your meals to save $. Brilliant set up!

Room Tip: If you travel with friends - the 2 bdrm suites are perfect!
  • Stayed: May 2018, travelled as a couple
    • Location
    • Rooms
    • Service
Thank DonAngStewart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Waymarker, Guest Relations Manager at The Summit at Grande Rockies, responded to this reviewResponded 26 June 2018

Thank you so much for your review! We always enjoy hearing from our guests that enjoy our corner of the Bow Valley that they keep coming back. We hope it continues!

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