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“Pleasantly suprised and would stay again!!”

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Grand Canadian Resort Vacation Club
Ranked #19 of 28 Hotels in Canmore
florida
Level 2 Contributor
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
“Pleasantly suprised and would stay again!!”
Reviewed 14 August 2011

I reserved this unit through a timeshare swap with II. There were not any recent reviews when my swap was made. I was worried about my choice. I was very happy with the resort when we got there. The unit had 2 bedrooms, 2 bathrooms, a living/dining area, kitchen and small balcony. The bed was comfortable. I didn't cook while we were there but the kitchen was stocked with everything you need to cook and serve meals. Our unit was in the back and we had a very nice view of a wooded area. There is also underground parking available which was nice when it rained. We would stay here again if we go back to Canmore.

  • Stayed June 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
5 Thank deenl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
  • Rooms
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  • Value
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Traveller tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • French first
  • Any
English first
Kelowna, British Columbia
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 5 August 2011

After 9 long hours of driving from BC having been stuck at several road constructions and the clean up of debris from the landslide at Field we finally arrived at our destination 10 minutes past the appointed hour for check in. We were all pretty tired so my husband and I went into the lobby to check in to find no one at the counter but there was a lady talking to someone in the office who was aware that we were there but chose to ignore us. After standing around for a few minutes we asked if someone would be able to check us in. This lady (Georgina) very rudely looked at her watch and told us we were 15 minutes late and she was going home and would not be able to check us in that we should have checked our instructions when we made our reservation. We apologised and told her that we had been stuck in traffic going into and out of Golden etc which had added almost 2 hours to our journey . She just shrugged her shoulders. Then another lady appeared that was in the side office - very nice lady who said she would be happy to check us in and it was not a problem as she was there anyways. She chatted to us (I think she could see that we were feeling a little upset). She was so helpful and made up for the abruptness and rudeness of the other lady.
Yes, we were at fault being 10 minutes late, but we have never been spoken to so rudely. We were shocked as we are in the hospitality industry ourselves and understand that people get delayed and would never dream of speaking to somebody like she spoke to us.
All in all this is a lovely resort. We have stayed there before and chose it again this time because it so lovely and quiet and the staff (were/used to be) friendly. maybe she was just having a bad day ......... It would be such a shame if this one person ruined the experience for everyone else.

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
6 Thank galaview
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calgary, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 May 2011

We are thrilled that we have been successful exchanging this resort. The unit was very nice and well kept. The area was absolutely beauful. We will definitely stay here again!

  • Stayed April 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank judya42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Green Valley, Arizona
Level 6 Contributor
131 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 4 August 2010

Apparently Diamond Resorts exchangers get the worst room. Ours was on the ground floor above the underground parking garage door - even though there were other empty rooms.

The TV in the living area was missing the remote. It took 3 days to get a new one after being told that maybe we didn't look hard enough for it because the previous guests never complained. We moved every stick of furniture looking for it. It's not that we are too lazy to get off the couch to change the channel, but if you want to see the TV guide on channel 2, and the program you want to watch is on channel 52, you have to hit the channel button 50 times. On a positive note: It does have cable TV.

Compared to other timeshares, we were disappointed with the one frying pan. There was no spatula. No salt and pepper. The largest glasswear would only hold about 8 ounces with ice. On a positive note: The fridge has an icemaker.

As others have commented, the free internet access is through a 'wired' port in the kitchen. Fast, but you need to bring your own wireless router if you want 'wifi' type access that is typically available at even the cheapest hotels (my timeless timeshare complaint about internet access).

  • Stayed August 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CCMH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saskatoon, Canada
Level 3 Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 9 July 2010

Location - fantastic
Decor - 1980's
Staff - couldn't care less about your comfort - our air conditioning was broken ... when reported to the front desk I got a shrug of the shoulders and a "what do you want me to do about it?" Was told that the whole building was out ... it was nice and cool in the lobby at the front desk, also the office off to the side. Guests on either side of us said their rooms were nice and cool. Maintenance man agreed, finally, that it was broken but that he would be the one to decide if and when someone would be called to fix it.This is actually our home resort and the first time we've used it in 15 years ... we trade a lot for places in other parts of the world.

We were so upset and disappointed in our treatment that we left.

  • Stayed July 2010, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank DianeCalgary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Grand Canadian Resort Vacation Club

Property: Grand Canadian Resort Vacation Club
Address: 91B Three Sisters Dr, Canmore, Alberta T1W 3A1, Canada
Region: Canada > Alberta > Canadian Rockies > Kananaskis Country > Canmore
Amenities:
Swimming Pool Wheelchair access
Hotel Style:
Ranked #19 of 28 Hotels in Canmore
Price Range (Based on Average Rates): €€
Number of rooms: 32
Reservation Options:
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Also Known As:
Grand Canadian Resort Vacation Club Hotel Canmore
Grand Canadian Hotel Vacation

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