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Reviews (331)
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Reviewed 25 June 2017

Staff was good, location on the main busy street into Canmore. The downsides: no dresser in the room, something one would need if spending longer than one night. Taped the drapes shut as they are falling off the rod. Very noisy on the weekends and the breakfast was basic at best. Would not return

  • Stayed: June 2017, travelled with friends
    • Location
    • Sleep Quality
    • Service
Thank Lisa B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rose C, Director of Sales at Canmore Rocky Mountain Inn, responded to this reviewResponded 30 June 2017

Your comments on your stay with us are important.

We apologize that you did not enjoy your stay with us. We are continually doing renovations at the hotel, however the high season has restrictions for us due to occupancy levels.
We are glad to hear that our staff was good and accommodating.



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Reviewed 21 June 2017 via mobile

A lovely big room with a balcony here, receptionist was really pleasant and helpful. There was a help yourself breakfast and free wine each evening. Cosy lounge with fire and piano where we chatted with others and someone played a tune. Generally pleasant and an easy walk to Canmore.

Stayed: June 2017, travelled as a couple
Thank Christine M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rose C, Director of Sales at Canmore Rocky Mountain Inn, responded to this reviewResponded 29 June 2017

Your comments on your stay with us are important, Thank you.
We are glad that you were pleased with the room and found our front desk agent helpful.
Thank you for taking part of our complimentary breakfast and evening wine reception. This certainly provides you with the opportunity to get to know other guests in the hotel.

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Reviewed 20 June 2017

We have never stayed at this property. We stayed this time because of availability. We were quite surprised by the quality of the hotel. The rooms were spacious, the bathroom was nice and everything was clean. The staff were also quite nice. Of note, was the wine, red and white, that was served between 5 and 6 PM every night. The guest lounge was full every night as we all enjoyed the fireplace and a wine with a brownie. If you have trouble with stairs mention this when making your reservations. There is a lift/elevator but it does not attend all floors.

  • Stayed: June 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank woodmister
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rose C, Director of Sales at Canmore Rocky Mountain Inn, responded to this reviewResponded 29 June 2017

Thank you for your comments on your stay with us.

We are pleased that you chose our hotel for your Rockies stay, and found the rooms clean, spacious and nice. We are glad that you had the opportunity to join us for our complimentary wine reception and mingle with other guests.

We get such good comments on our staff, and are pleased that you agree.

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Reviewed 19 June 2017

We chose CRMI because of the rates and easy access location. We were up in Canmore for a wedding and then the sink got clogged. The worst move of the trip was to ask for Drano, we had to wait 3 hours before anyone came around to look at it and another 4 hours to change the pipes ( they tried to plunge it out, drano, and then the sink surgery took place). Nice maintenance guys but it shouldn't have taken a day to fix. We couldn't use the bathroom for the 4 of us to get ready so we missed a family dinner. We did receive some compensation but an event was lost. The property is nice enough, it is dated, the back door to parking lot stays open most of the time with sheets and towels on the floor but overall it's a decent place. Breakfast was decent too! Bottom line is, do not call anyone to get the sink fixed, better off to move rooms.

  • Stayed: June 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank RussK22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rose C, Director of Sales at Canmore Rocky Mountain Inn, responded to this reviewResponded 27 June 2017

Your comments are important to us, so thank you for providing them.

We are glad that you found the property nice, good value and a good location during your stay. Our sincerest apologies for the sink mishap and the time it took to resolve the situation. We certainly should have moved you to another room, so that you would not miss the event you came to attend. We are glad that you enjoyed breakfast and that we did offer compensation for this situation.

Again our sincerest apologies for this mishap.

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Reviewed 16 June 2017 via mobile

We travel with our two largish dogs (German Shepherd and black lab) so venturing outside the US to see the Canadian Rockies was new territory. BringFido website linked us up with the Canmore Rocky Mountain Inn. Got room with both inside and outside doors, easier for taking dogs out. There is a large fireplace in the room which is probably used most during ski season. Between 5-6 there is free wine in the lounge, with big comfy overstuffed chairs and sofas. The only reason I didn't give it another star was that the sound insulation between floors is lacking so we heard family with rambunctious children running overhead while we were settling down to sleep.

Stayed: June 2017, travelled solo
Thank ScubaGirl8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rose C, Director of Sales at Canmore Rocky Mountain Inn, responded to this reviewResponded 27 June 2017

Thanks so much for your comments on your stay with us.

We are pleased that we do have some rooms that are pet friendly, and we do try to make it easy for you to access the outside with your pets. We are pleased that you joined us for our Complimentary wine reception in our comfortable and friendly lobby area. Our apologies for the overhead noise you encountered. We do try to enforce quiet time by 10:00 p.m.

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