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“located in Richmond Centre facing No. 3 Road”
Review of Cactus Club Cafe

Cactus Club Cafe
Ranked #8 of 1,018 Restaurants in Richmond
Certificate of Excellence
Cuisines: Southwestern
More restaurant details
Restaurant details
Dining options: After-hours, Reservations
Neighbourhood: City Centre
Reviewed 1 September 2018

Patrons of the Cactus Club are invited to park in a section of the parking lot especially allocated for customers of the Cactus Club. We don;t frequent the Cactus Club often because we find the music too intrusive. On this visit we decided to enjoy an early supper to try to avoid the young crown who tend to be much too noisy. We shared calamari and chicken wings to start, for our mains we enjoyed the hunter chicken and the creole steak and prawns.and again we shared the white chocolate cheesecake and a chocolate cake. With the exception of the steak being overcooked it was a very enjoyable repast.

Date of visit: August 2018
    • Value
    • Service
    • Food
Thank Renegade225
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amy J, Guest Relations Manager at Cactus Club Cafe, responded to this reviewResponded 2 September 2018

Hi Renegade225,
Thank you for taking the time to leave us a review as well as some details about your visit. We are happy to hear that the food and overall experience was enjoyable for you and your group.
In regards to parking, we do offer valet for Cactus Club and Richmond Centre guests for convenience purposes however we invite you to park anywhere you like in the Richmond Centre parking lot to the front, the side and back of the mall.

Sincerely,
Amy Johnson
Manager
Cactus Club Cafe Richmond Centre

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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12 - 16 of 233 reviews

Reviewed 17 August 2018 via mobile

I has lunch here and thought everything was good. I had a New York Strip cooked medium, mashed potatoes and garden salad. The steak was a 8 out of 10, tasted good. The peppercorn sauce was nice went well with the mashed potatoes. I ordered a side of horseradish it was hot..! Beer was cold in a chilled glass. The ambiance was average and service was friendly. I thus us a good place to eat in Richmond.

Date of visit: August 2018
Thank Highflier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amy J, Guest Relations Manager at Cactus Club Cafe, responded to this reviewResponded 18 August 2018

Hi Highflier,
We are so happy that you came in for a visit recently and that your experience was a good one! We hope you’ll be back in again soon for another enjoyable experience.

Cheers,
Amy Johnson
Manager
Cactus Club Cafe Richmond Centre

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 August 2018

I always get a warm greeting at the door. I love how they use a mobile guest waitlist app, because we don't have to stand in the cold and can go off shopping in the mall while I wait. Service at Cactus is always excellent, but sometimes it does get a little busy during peak hours and your server may forget about your table for a bit. Food is always good, great consistency!

Highly recommend the parmesan fries, salads, and peanut butter bar!

Date of visit: May 2018
    • Value
    • Service
    • Food
Thank Agnes W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amy J, Guest Relations Manager at Cactus Club Cafe, responded to this reviewResponded 18 August 2018

Hi Agnes,
Thank you so much for taking the time to leave such a great review! We couldn’t be happier that you have had such great experiences with us and we hope you’ll be back in again very soon.

Sincerely,
Amy Johnson
Manager
Cactus Club Cafe Richmond Centre

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 August 2018 via mobile

Went here for Father's day celebration. Initially, our reservation was for 8 people as that is the maximum you can book online. However, we had extra people joined us so I had to call and ask if they can accommodate us with the changes; and yes they did! Their summer menu have a great selection. Loved the ceviche. So refreshing. And of course, Frose'. My blackend chicken was tasty; hubby's steak cooked just the way he wanted it; and everyone else very happy and satisfied with their food. Definitely coming back during happy hour

Date of visit: June 2018
Thank Grace A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amy J, Guest Relations Manager at Cactus Club Cafe, responded to this reviewResponded 7 August 2018

Hi Grace,
Thank you so very much for the lovely review! We are so grateful that you chose to spend such a special day with us and that your experience was so great. We can’t wait to see you and your hubby again soon, maybe for some happy hour appys and drinks!

Sincerely,
Amy Johnson
Manager
Cactus Club Cafe Richmond Centre

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 August 2018

Now a new area now its in a Mall with an outside door. Very busy and extremely noisy
dont really cater to solo people. The greeters are very aggressive with their replies. shant go there again till they turn down the music for a start.
I shall go to other venues as they are far more friendly

Date of visit: July 2018
Thank capeo27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amy J, Guest Relations Manager at Cactus Club Cafe, responded to this reviewResponded 7 August 2018

Hi Capeo,
Firstly we would like to thank you so much for taking the time to post a review and especially for leaving some feedback regarding your experience. We are sorry to hear that your visit was not more enjoyable, specifically regarding the front desk and the music. Our dining room may be more to your liking vs the lounge as it tends to be on the quieter side and can most certainly accommodate solo guests should you choose to visit again (which we really hope you do!!). Reservations are always welcomed as well should you wish to “skip the line” and are taken online. We hope to see you in again soon!

Sincerely,
Amy Johnson
Manager
Cactus Club Cafe Richmond Centre

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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