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All reviewsfull kitchenvalet parkingheavenly villageacross the streetgrocery storeresidence clubheavenly gondolaliving roomper daycrock potmovie theatertimber lodgedriftwood cafewithin walking distanceice skatingdining tablevalet staff
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Reviewed 16 March 2018

I've stayed at this facility two times prior and never had an issue. This past weekend, we arrived early and had our car valeted and the valet checked our luggage to hold until our room was ready. When our luggage was delivered to our room, my bag was noticeably opened and I was missing $400 of the $1200 I brought for the trip. The manager of the Valet was nice and very easy to work with to report the claim. Three days after the trip was over, I received a generic email from the claims specialist saying they could not determine it was stolen during their watch. Also, I was told by the valet company that they were not liable for anything under $500. Very, very coincidental that they did not steal all my money and kept the limit under $500! All in all, I would recommend the Marriott, but remove all cash and valuables from your luggage if you check them unless you feel like funding the workers lift tickets and beer money for the week. What a joke!

  • Stayed: March 2018, travelled with friends
    • Location
    • Rooms
    • Service
5  Thank Bryan W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarriottVacationClub, Customer Care Manager at Grand Residences by Marriott, Tahoe, responded to this reviewResponded 21 March 2018

Hi Bryan, we are sorry to hear about the issue you had when valet parking your car. Your feedback is appreciated and will be shared with the senior resort management. You are always welcome to contact our Customer Care team directly at 800 936 6824.

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Reviewed 16 March 2018 via mobile

It started with the concierge contacting us before we arrived making sure we had information on everything we wanted to do, to Ryan who blessed us with a beautiful 2 bedroom 3 bath condo, we cooked breakfast and dinner every day and ate lunch out a few times and when we did it didn’t disappoint. The boys loved the Gunbarrel, as well as the pizza place and fire and ice. Best clam chowder and so good on the snowy days. We took advantage of the Gondola day beautiful Lake Tahoe, the ski school was phenomenal took 3 days of lessons and they were very reasonable. The ice skating was fun was a little shaky on my skates so did not go for long but you pay one price and can go all day. Also went snowmobile riding with Lake Tahoe Adventures, fun fun day! The pool and hot tub were incredible sitting in a hot tub in the snow is glorious. I am so grateful to all who made our stay relaxing and enjoyable. So glad to be MVC owner! And you are surrounded by shops and restaurants lots to do, never made it to spa, maybe next year

Stayed: March 2018, travelled with family
Thank tampa200
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarriottVacationClub, Customer Care Manager at Grand Residences by Marriott, Tahoe, responded to this reviewResponded 20 March 2018

Thank you for choosing the Grand Residence Club, Lake Tahoe, for your spring break vacation. We look forward to hosting your family again in the future!

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Reviewed 15 March 2018

This is the perfect place to stay to ski Heavenly, have easy access to town and to enjoy some wonderful amenities. The layout of the condo was fabulous and our unit was spotlessly clean. We stayed in the 3 bed, 3 1/2 bath unit as 3 couples. Each couple had their own bathroom and privacy and the bonus of the living area and kitchen was fabulous. There is a grocery store right across the street which makes getting food to cook for breakfast etc. incredibly easy. You also get housekeeping service everyday which was a wonderful bonus as we didn't need to spend a lot of time doing dishes everyday. There is also complimentary ski storage located on the first floor which was very convenient. Just pick up your skis in the morning and head straight to the gondola! The pool, jacuzzi and sauna amenities were also the perfect way to end a long day of skiing. Overall a wonderful stay and would not hesitate to go back!

  • Stayed: March 2018, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank RonnieO17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarriottVacationClub, Customer Care Manager at Grand Residences by Marriott, Tahoe, responded to this reviewResponded 16 March 2018

Thank you for your review, Ronnie. We are glad your stay was heavenly and look forward to your return. Have a wonderful day!

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Reviewed 11 March 2018

The Grand Residences by Marriott (GRM), South Lake Tahoe, offers a perfect location for leisure and lift access in the heart of South Lake Tahoe. Whether you walk out the front door, back door, or side doors of this Marriott property you will find yourself perfectly located near restaurants, stores, entertainment venues, and of course the fabulous Heavenly Gondolas. The GRM provides full-service hotel amenities in all of their well-appointed and comfortable rooms and suites. My party and I booked a three-bedroom suite with full kitchen, upstairs and downstairs living rooms and bedrooms. All living rooms and bedrooms offer classic Marriott comfortable beds and gas fireplaces for those chilly South Lake Tahoe nights. The bathrooms are well-appointed with hot tubs and steam showers. The GRM's public spaces accommodate and encourage leisurely gathering with friends/family or simply places to settle into a comfortable couch or lounge chair to read a book and/or people watch. The GRM offers plenty of day and night activities for guests who have decided to spend their leisure time-off of the slopes. I certainly plan on returning to the Grand Residences by Marriott, at South Lake Tahoe, for future visits with family and friends.

  • Stayed: March 2018, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank tltalbert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarriottVacationClub, Customer Care Manager at Grand Residences by Marriott, Tahoe, responded to this reviewResponded 12 March 2018

Thank-you for the positive review of our resort. We look forward to welcoming you back soon.

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Reviewed 8 March 2018

I was concerned about mixed reviews of decor at the lodge. The place was perfect. Sure, like any place, it is always nice to stay in a newly renovated space. This is a few years old, but the beds were comfortable, the kitchen had everything we needed, there was plenty of space in this unit for our family, all of the ski gear we need to trek to the mountain....

Location was great at the foot of the Gondala. The hot tubs were hot and delightful after a full day of ski.

You can walk everywhere, or drive to some nearby restaurants. Food was great!

Room Tip: Facing the mountain or pool
  • Stayed: February 2018, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Ilana S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarriottVacationClub, Customer Care Manager at Grand Residences by Marriott, Tahoe, responded to this reviewResponded 12 March 2018

Thank-you for the 5-star review. We appreciate your comments and hope to welcome you back soon.

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