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“Kind, compassionate and friendly staff in a warm and comfortable accommodation.”

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Holiday Inn Express Spokane Valley
Ranked #6 of 13 Hotels in Spokane Valley
Certificate of Excellence
1 review
“Kind, compassionate and friendly staff in a warm and comfortable accommodation.”
Reviewed 27 January 2012

We have been fortunate to be placed in this hotel by the American Cancer Society for the majority of my husband's six week cancer treatment.  They accommodated us in a large comfortable ADA compliant room, and have kindly stored my husbands oxygen machine over the weekend.  Whenever we return from treatment we are greeted warmly by both human and canine staff; there are pictures of the resident golden retriever over the fireplace, he has lived here for 16 years! There is hot breakfast every morning with a varied selection, which is helping to keep up hubby's nutrition, and there is a homemade dinner offered at night, with a complimentary beer or wine. Last night we were treated to a delicious flavorful chicken noodle soup, just what the doctor ordered...check out my photo!
We really can't speak highly enough of the Holiday Inn Express in Spokane Valley WA, and know you'll be impressed too.

  • Stayed January 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
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Helpful?
Thank Mydwyfe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cohenj, General Manager at Holiday Inn Express Spokane Valley, responded to this review, 2 February 2012
Thank you so much for taking the time to write a lovely review, and posting the photo of Yong's awesome soup! We want every guest to feel as if they are at home here, no matter the reason for their stay. You are family to us and anything you need, you just let us know. We work with the American Cancer Society so that guests like you can have a comfortable homey place that you know to help take some of the stress away from a stressful time. This is a big reason we have Kip, our Stress Manager here!

I am so happy that you were sent to us and again, if there is ever anything we can do to make it easier for you, please let us know!
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343 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (63)
Date | Rating
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  • German first
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English first
Tacoma, Washington
Level 6 Contributor
130 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
Reviewed 15 January 2012

I'm on the road on average for two weeks every month. I usually stay at a Holiday Inn Express when I can. This particular hotel is the best HIE of a very good group. Rooms are more than comfortable, and very quiet. The front desk crew, especially a young woman named Jesslyne, were the essence of hospitable and competent. The "Manager's Dinners" in the breakfast area were also just the ticket by allowing me to relax and eat without driving anywhere. (Great, filling chow as well!)
I highly recommend staying here, especially if you want a good base camp for traveling to surrounding counties.

Room Tip: I stayed in a 3rd floor suite (Priority Club upgrade), which was quiet, convenient, and spacious. Th...
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  • Stayed January 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank FightingLeprechaun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cohenj, General Manager at Holiday Inn Express Spokane Valley, responded to this review, 17 January 2012
Thank you so much for the amazing review! Our mission is to Impress Guests, and it does sound like we do just that with you each time you are here! I am glad you enjoyed our Manager's Reception and that the beds were comfy, but most importantly I am happy to see that Jesslyne did a fantastic job impressing you! I will certainly pass your kudos to her, she is a great team member!

Thank you again and we will see you soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Castlegar, Canada
Level 3 Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 8 January 2012

It was a great place to stay - Nice sized rooms - and we even had a big wing back chair in our room so we didnt have to sit on the bed and watch tv.
The hot tub was nice , but the pool was wayyy to cold to even attemp to swim in, we were dissapointed there.
This is the first hotel I was at where there was a nacho and beer/wine bar - all complimentary of course. And a milk and cookie bar. The Complimentary breakfast was really good. Not your normal coffee and muffin type deal, but actual scrambled eggs, sausage , pancakes and a wide variety of yogurts etc... The only thing reason I didn't give this hotel a 5/5 was the bed. It was terribly uncomfortable for myself and my spouse- neither of us had a restfull sleep because of it, but all the perks made up for it in the long run.

Room Tip: When Prompted if you would like a jetted tub or couch - and you're torn , choose the tub - it...
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  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Gypsy1408
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cohenj, General Manager at Holiday Inn Express Spokane Valley, responded to this review, 10 January 2012
Thank you so much for taking the time to write a great and honest review! We always appreciate comments whether good or bad, so that we can give kudos where they are deserved and take steps to address concerns that guests have. I am glad you liked all the little perks, we love having them available for our guests. The Manager's Receptions we have on Monday, Tuesday and Wednesday are always popular with our guests.

I am sorry to see that the pool was too cold. It has been resolved and the temperature is back to 84 degrees! I am also sorry that your sleep was not a great experience either. I would certainly like to make it up to you on your next trip through Spokane. Please contact me personally and I will do what I can to make it up to you.

Thank you again for the review and we look forward to your next visit with us! Our hotel credo is "Arrive as Guests, Leave as Family" and you are family now! Thank you one more time and see you soon!
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Vancouver, Canada
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 29 December 2011

I travel frequently on business and rarely get the outstanding guest service I received at the Spokane Valley Holiday Inn Express.

  • Stayed December 2011, travelled with friends
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    • Cleanliness
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Helpful?
Thank JP M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cohenj, General Manager at Holiday Inn Express Spokane Valley, responded to this review, 31 December 2011
Thank you for the wonderful review. Our mission is to Impress Guests and it sounds like we did just that with you! The team strives to make sure every guest has a chance to relax and be themselves. Thank you again and we look forward to impressing you on your next visit!!
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Clancy, Montana
Level 6 Contributor
155 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed 29 December 2011

We make the trip from Helena MT to Seattle WA a few times a year to visit friends (and get a "city fix"!) and we always stay at this hotel. It is conveniently close to I-90, very clean and a good value. The staff is always extremely helpful. Best of all, they have a resident golden retriever, "Kip", that my kids adore!

  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Heather Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cohenj, General Manager at Holiday Inn Express Spokane Valley, responded to this review, 31 December 2011
Thank you so much for the great review! Our hotel credo is "Arrive as Guests, Leave as Family" and that is just what you are, family!! Kip always love when family comes in to visit, and we all look forward to having you stay whenever you are in town. Thank you again and we will see you soon!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Spokane Valley

Property: Holiday Inn Express Spokane Valley
Address: 9220 E Mission Ave, Spokane Valley, WA 99206-4025
Phone Number:
Region: United States > Washington > Spokane Valley
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Spokane Valley
#5 Romantic Hotel in Spokane Valley
#6 Family Hotel in Spokane Valley
Price Range (Based on Average Rates): €€
Hotel Class:2.5 star — Holiday Inn Express Spokane Valley 2.5*
Number of rooms: 103
Official Description (provided by the hotel):
Welcome to Spokane Valley, Washington Holiday Inn Express. When you stay with us, you arrive as guests, leave as family! Just ask the resident Stress Manager, Kip Holiday, our Golden Retriever!Your Holiday Inn Express, Spokane Valley hotel is located within minutes of the Spokane Fair & Expo Center. A quick drive into downtown Spokane gives you easy access to the Spokane Convention Center, Spokane Opera House or the INB Performing Arts Center, the Spokane Arena or The Big Easy. Golfing is available nearby at Meadowood Golf Course, Hangman Valley, Indian Canyon and many other beautiful courses. The Holiday Inn Express, Spokane Valley hotel sits in the center of Spokane Valley at I-90 Exit 287, near shopping, restaurants and the heart of the business district.The Holiday Inn Express Hotel, Spokane Valley hotel opened in November of 1996 with 103 rooms, 18 of which are specialty suites for business settings, multiple person families as well as Jacuzzi tub suites for those special occasions. Hotel amenities include a newly remodeled (2006) indoor pool & spa, sun-deck, fitness center and a business center with computers, printers and free Internet access. Complimentary fax and copy service available. ... more   less 
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Also Known As:
Holiday Inn Express Spokane Valley Hotel Spokane Valley
Spokane Holiday Inn

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