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ofrako
Killarney, Ireland

Lovely hotel in Trencianske Teplice

Review of Hotel Panorama
4.0 of 5 bubblesReviewed 26 Apr 2024
The hotel is lovely. Front desk staff is lovely. We were a group of 5 friends and we enjoyed the stay immensely. The Breakfast in the morning was really good.

Now the negative:
Wellness: The receptionist at the wellness was lovely, very friendly. As someone else had already written the wellness is not large enough for the size of the place and having patrons from outside as well. A humble suggestion will be to have residents only in certain hours. Also the massages were not worth the price. Perhaps to have more ambiance at the massage rooms or more experienced staff.

We would return but most probably book treatments somewhere else.
Date of stay: April 2024
Trip type: Travelled with friends
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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    Reviews (86)
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    1 - 6 of 86 reviews
    Reviewed 7 October 2019

    Positives:

    - The hotel is modern and appealing looking from the outside, and in a good location in Trencianske Teplice, you can walk to the main street in a couple of minutes, and the bus station is very close too
    - Nice guest room, large and modern, good bathroom with roomy shower, water pressure and temperature always good. Room was clean
    - Nice size balcony with nice view was a bonus too
    - Reception staff friendly and welcoming and professional

    Negatives:
    - No room for us in the car park, so we had to park in the street, we would have preferred the security of keeping our car in the car park, so maybe it is not large enough for the size of the hotel
    - Indoor pool and sauna area not large enough for the size of the hotel, it was too crowded and uncomfortable, also you cannot use the whirlpool unless you book it beforehand (we were kicked out, because another couple had booked, but we had not)
    - Food in the restaurant for our evening meal was not good, it was bland and tasteless. Restaurant was not clean, there was food on the floor under our table.
    - Staff in the lobby bar and restaurant were not too friendly, especially the girls working in the restaurant at breakfast!
    - Breakfast buffet was chaotic, even when going early when it opened, the food there was fine though, once you finished dancing round other people to get to it. One coffee machine not enough for this size of hotel.

    Overall we were a bit underwhelmed unfortunately

    Date of stay: October 2019
      • Sleep Quality
      • Rooms
      • Service
    1  Thank AFCW
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Marta Mišíková, Majiteľ at Hotel Panorama, responded to this reviewResponded 21 January 2021

    Greetings from Hotel Panorama****, thank you for detailed evaluation of the stay at our hotel. We are very sorry for complications with some services. You visited us at time of renovation of new parking place, that´s why were not enought parking places. We didn´t want you felt underwhelmed here, if you had some problems, reception is available nonstop, we are sure that a lot of inconveniences we could solve. Unfortunately it is hard to respond to certain comments, because we don´t know more information about problem situations. However, we are happy that you found some positive moments during stay at our hotel, and we hope, you will us again that we can prove you higher quality of our services.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 6 December 2018

    We stayed here for weekend discounted welness stay. Possitive: nice hotel, good spa, good location in Trencianske Teplice Should improve: food was very "healthy" without any taste, wellness was understaffed so it was difficult to book a massage

    Date of stay: November 2018
    Thank Katka S
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    panorama342, Manažér at Hotel Panorama, responded to this reviewResponded 8 December 2018

    Dear Mr. Stuli,
    Thank you for your visit and your comments. We are pleased, that you likes hotel. We are trying to make a healthy food, so you can taste it, according to your own wishes. We wil to solve the mentioned shortcomings and we hope that you visit our hotel again. We wish you all the best. Have a nice day !

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 13 November 2018 via mobile

    The Hotel is New and very modern, very much Ikea, Art Deco in appearance, the facilities are clean and New. However the towels are old and hard, like drying yourself with sandpaper, and the internet is unbelievably poor, not even good enough to communicate home let alone work or surf with the mobile. The food was average, however very expensive, more expensive than Germany or the UK for similar meals. Overall disappointed with my stay, due to the facilities and Wi-Fi situation, and lack of bathroom facilities and poor towels. Not even a cork screw or bottle opener in the room. Again good for one or two nights, no more and that is a stretch considering the Wi-Fi that is a must to be be good in a new facility

    Date of stay: November 2018
    Trip type: Travelled on business
    Thank fernstaff
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    panorama342, Manažér at Hotel Panorama, responded to this reviewResponded 15 November 2018

    Dear
    thank you for your visit and thank you for your feedback. We are sorry, that you was disappointed with your stay in our hotel. Regarding wifi connection, we check the situation, We have already increased the data. The speed of connection also depends of the number of the guests who are currently using the wifi connection.
    We have new towels and we also are buying the new one, we using fabric softeners.
    The price of food depends form the cost, we try to keep it at the average value.

    We will try to solve the deficiencies and believe that you visit our hotel again.

    Have a nice day.
    With best regards.
    Martina
    Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 12 September 2018

    Great hotel, very friendly staff and nice food. Wellness - good value for money. However if somebody is looking for a good massage and this was my case - will be - most likely disappointed. The massage was quite expensive and definitely not worth time and money.

    Date of stay: September 2018
    • Trip type: Travelled with friends
      • Value
      • Location
      • Service
    1  Thank RENATA B
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    panorama342, Manažér at Hotel Panorama, responded to this reviewResponded 14 September 2018

    Dear Renata, thank you for your rating. We are very sorry for your negative experience with massage. We believe that it didn´t spoil your overall impression of your stay and we hope you will visit our hotel again. Have a nice rest of day.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 22 June 2018

    Everything was excellent - polite staff in hotel, restaurant and in wellness also, Nice quite room, tasty food nice and clean restaurant and nice wellness.
    What we´re missing was more places for relax around pool and very soft pillows.

    Date of stay: June 2018
    • Trip type: Travelled as a couple
      • Sleep Quality
      • Rooms
      • Service
    Thank Andrea H
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    panorama342, Manažér at Hotel Panorama, responded to this reviewResponded 16 July 2018

    Dear Andrea,
    thank you for your rate and for nice words. We're planning to expand wellness, so I believe that there will be more space for relax of our guests. I hope you visit us again. Have a nice rest of day.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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