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Reviewed 4 weeks ago

This was our first time to Labuan Bajo as we generally go to Bali. We've stayed at Ayana Bali before so knew we could expect the same world class service. The hotel did not disappoint. Labuan Bajo isn't a destination to just stay in the resort all day. It's filled with destinations to explore, most of which can be visited by boat. The hotel has numerous luxury boats that will take you to these destinations. No need to rent one of the old boats from the nearby village. One of our favorite things to do was walk down the jetty and go snorkeling right off the edge! It's an amazing experience to be that close to a reef filled with exotic fishes.

The hotel itself is a landmark on the island, being the only luxury hotel in a destination usually reserved for backpackers or travelers less picky about their accommodations. Service is what you'd expect from a high end hotel with warm greetings and gracious staff.

Definitely worth a visit!

  • Stayed: September 2018, travelled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank artle219
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AYANAHotel, General Manager at AYANA Komodo Resort, responded to this reviewResponded 3 weeks ago

Dear artle219,

Thank you for being a valued member of the AYANA community and for taking a few precious moments out of your day to share your thoughts with the TripAdvisor travel community.

I am very pleased to hear about your first visit to AYANA Komodo Resort Waecicu Beach, and that you feel satisfied with our service. It is AYANA commitment to present guests with 5-star hospitality. We are delighted to learn that your stay with us has proved to be memorable and you are enjoying the location and you were so impressed by the jetty, and most significantly thank you for recognizing the efforts of our team members in their service delivery.

During your next stay in Labuan Bajo, we would love to welcome you to impressing you with another AYANA signature experience.

Warm regards,

Fernando Arroyo
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 weeks ago via mobile

The hotel is located in a picturesque area. The pool area is absolutely beautiful.
Unique bar is the perfect spot in town to have watch the sunset whilst enjoying a drink

The room is decorated very nicely, with natural vibes. I especially loved the timber wall around the bathroom and furniture.

Wifi connection is very good even in your room so you can check your emails or update social media

Breakfast selection is very good. I love the pineapple here.
Lunch at the hotel’s main restaurant- Rinca- and room service was very yummy.
At the time of writing this review I haven’t tried the Honsen and Kisik restaurants so can’t comment yet.

Ayana also has the best staff. The staff are very friendly and welcoming. They do their best to make our stay as memorable and comfortable as possible.
Berto, Igi, Audi and Dana are front office staff that extremely helpful. They also make you feel very welcome.
Sutawan, a part of the housekeeping staff, makes us feel special with his towel animals and handwritten notes.
Dana the F&B Manager do a very good job with nice breakfast and food in restaurant.

I definitely will recommend this hotel to friends.
Also, have plan to come back in near future.

Stayed: October 2018, travelled with family
Thank lilyr0gers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AYANARESORT, General Manager at AYANA Komodo Resort, responded to this reviewResponded 4 weeks ago

Dear lilyr0gers,

Firstly, We would like to thank you for taking a few minutes out of your busy day to share your thoughts with the TripAdvisor travel community.

It is a pleasure to read about your fond memories of your stay at AYANA Komodo resort, especially you experiences at Unique Bar where you can sip our signature drinks and enjoy the beautiful sunset.

We are delighted to read some of your fantastic comments where you enjoyed the personalize service from Berto, Igi, Audi, Dana, and Sutawan. We will certainly share your positive feedback with our team. It is always heartwarming to read about the memories guests have that last even long after you’ve returned home, so thank you again for sharing the highlights about your recent stay.

Thank you again for trusting our team to be a part of your memorable holiday, and we look forward to welcoming you back to Komodo Island for a fresh AYANA experience, perhaps to dine at HonZen and Kisik restaurant.

Warm regards,
Fernando Arroyo
General Manager

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Reviewed 5 weeks ago via mobile

Ayana Komodo is a brand new offering in Labuan Bajo and is the most luxurious offering in Labuan Bajo. The interior decor of the hotel is modern, open and spacious. The hotel has 3 food options, an all day dining restaurant, kisik grill (grilled seafood by the beach) and hon zen (Japanese restaurant). The lobby is on the top floor and views are lovely from the lobby, especially for sunsets.

Rooms are comfortable, not particularly big. Bed and pillows are luxurious and comfy. The toilet is well appointed and very spacious. The toilet bowl comes with a built in bidet. The shower area is big, with a bathtub and shower stall together. The usual amenities are all provided for.

When we checked in, it was in the afternoon and ALL the room are west facing. The room was very warm and took a really long time to cool down. After two hours, I was not even sure if the room air conditioning was functioning properly, with the temperature gauge still at 27 deg! The air conditioning needs to be more powerful, or the team needs to consider drawing the curtains before a check in. As it is, Labuan Bajo in the dry season is very hot, and I expect the average guest would be looking forward to a cool room on welcome.

Service was good, though a bit on the slow side. Everyone we met took care to ask about our experience and if there was something they could do better. We found overall service to be very polite and genuine. Staff was also quite international, which is great for a leading hotel. However, every request took a bit of time and effort, so efficiency could be worked on. We found that the team also worked very hard to keep the property neat. There was always someone pruning a plant, mopping the floors or grooming the beach.

In terms of facilities, I personally found the pool and gym to be a bit on the small side given that there are 200 rooms. I hardly thought they were running at full capacity during my stay, and the pool was already comfortably packed. Not the kind of pool for actual swimming.

Common corridors and lift landings could be more well lit. In the mornings, they turn off the lights at lift landings, but the main level landing at level 2 does not get much light and was really quite dim. Perhaps a motion sensor or light sensor would be a good instalment for the lift landing on level 2?

There is only one area to wash off before going into the pool, when there is more than one access point from the beach to the pool. I feel like they should have more wash points for people to wash their feet when coming from the beach, to make it more convenient. Otherwise, most people are going to end up bringing the sand back onto the property and into the pool.

Overall, a lovely stay, but operationally, some refinements to be had.

Stayed: October 2018, travelled with friends
1  Thank wunderingsoles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AYANARESORT, General Manager at AYANA Komodo Resort, responded to this reviewResponded 4 weeks ago

Dear wunderingsoles,

Thank you for taking the time to share your review with the global travel community. Your continued support means a lot to us, and we do appreciate your decision to choose AYANA as your “second home” while visiting the dreamy island, Labuan Bajo.

It is always the highlight of my day to read about the wonderful experiences guests have had while visiting one of our resorts. As a passionate service professional, We also enjoy learning about what may not have worked out perfectly during a guest’s stay, so thank you for your heartfelt comments. We appreciate your insight and will certainly share your feedback with the team. We will surely do our best to improve our service, and it is always helpful to hear from guests about your personal experience.

In addition to providing highly customer satisfaction, we also strive to offer a warm and welcoming service. With that, we look forward to welcoming you back to your holiday home with us.

Warm regards,

Fernando Arroyo
General Manager

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Reviewed 13 October 2018 via mobile

We were most comfortable and happy at Ayana. Our room overlooked the pool and the jetty, and it was nice to be able to lie down and watch the sunset in the comfort of an aircon room. Staff were friendly and took time to explain things. Room toilet had all amenities available including hairdryer. Liked the indo selection at breakfast. Downsides - beach outside is muddy and average, gym was small. Otherwise we were pretty happy with our stay

Stayed: October 2018, travelled with friends
Thank Solesouljoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AYANARESORT, General Manager at AYANA Komodo Resort, responded to this reviewResponded 4 weeks ago

Dear Solesouljoy,

Thank you for being very thoughtful feedback regarding your recent stay with us.

I am delighted to learn that your stay with us has proved to be extremely memorable and you are enjoying your experience at AYANA Komodo, Waecicu Beach. I am glad that you enjoyed the location and stunning views from our resort, and most significantly thank you for recognizing the efforts of our team members in their service delivery.

I look forward to welcoming you back in the near future for another memorable holiday.

Warm regards,
Fernando Arroyo
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 October 2018 via mobile

Considering the property has only just opened, we really enjoyed our visit. The hotel product is very thoughtfully laid out and the rooms are very comfortable and spacious. The hotel design allows a stunning view from all the rooms and our room was no different. The room includes everything that you may expect to find in a luxury hotel room from a super comfortable bed, great AC and a very luxury and generous amenity selection and much much more! Food and beverage was good and they have a lot of support from the AYANA BALI to ensure that the service and product are at the right standards. Loads to do from diving to very scenic boat cruises. We loved it, would highly recommend it and will certainly be back...
Oh yes... nearly forgot about the amazing sunsets. Go now... you won’t regret it!

Stayed: October 2018, travelled as a couple
Thank NiallC16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AYANARESORT, General Manager at AYANA Komodo Resort, responded to this reviewResponded 5 weeks ago

Dear Niall C,

Firstly, we would like to begin by thanking you for your warm and genuine review of your stay at AYANA Komodo.

We are glad that you enjoyed the room, the location and stunning views from our resort, and most significantly thank you for recognizing the efforts of AYANA Bali team members in support our service delivery. We pride ourselves on providing the highest level of service. We want to make sure in our new property every guest can also feel the touch of AYANA experiences.

All in all, we are glad to know that you had a great time during your stay with us and we look forward to welcoming you home for another unforgettable escape on the Flores Island.

Warm regards,

Fernando Arroyo
General Manager

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