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All reviews don carlos massage treatment screaming kids sea view room standard room reception desk the main hotel tennis courts fantastic hotel puerto banus spa facilities luxury complex
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Reviewed 6 March 2020 via mobile

It’s the first time staying near Marbella and the Oasis at Don Carlos was fantastic with the spa being free and a separate private breakfast room whilst still using all the facilities of the main hotel
The sea view rooms were spacious with great views and balcony

The yoga was wonderful attending every day with the lovely Maya.

The staff at the Oasis were so attentive to our every need including a late check out

High recommend and we will definitely be coming back.

Date of stay: March 2020
Trip type: Travelled as a couple
Thank Carlingcot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DonCarlosResort, Personal Assistant at The Oasis by Don Carlos Resort, responded to this reviewResponded 11 March 2020

Deas guest,
First of all, thank you very much for recommending The Oasis by Don Carlos to other TripAdvisors’ members.
We are pleased that you have enjoyed your stay with us. As you well know, The Oasis by Don Carlos is an only adult’s hotel and some of the advantages that you could enjoy are the free access to SPA and the private breakfast.
We will convey to our colleague Maya your nice words regarding her Yoga class, for sure she will be happy to know your impressions.
We will be so happy to welcome you back soon to Don Carlos Leisure Resort & SPA.
Yours sincerely,
Irene López
Personal Assistant

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 February 2020

Thoroughly enjoyed our afternoon at the spa, we used the water area which was amazing and had a massage treatment. Water, teas and fresh juice drinks were provided which was a nice surprise. Patricia was so friendly and welcoming on arrival and showed us around and how to use the facilities. She was attentive throughout, often checking if we needed anything. The massage by Maria was fantastic - left feeling very relaxed. These two ladies are a credit to the spa. Thank you!

Date of stay: February 2020
Trip type: Travelled with friends
Thank Sarah187901
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DonCarlosResort, Personal Assistant at The Oasis by Don Carlos Resort, responded to this reviewResponded 2 March 2020
Google Translation

Estimada Dña. Sarah18790,
En primer lugar, nos gustaría agradecerle que haya compartido su experiencia en nuestro SPA con el resto de miembros de Tripadvisor.
Para nosotros es toda una recompensa saber que ha disfrutado de su tratamiento así como del circuito de aguas y que el servicio proporcionado por nuestras compañeras María y Patricia ha estado a la altura de sus expectativas.
Esperamos volver a darle la bienvenida en un futuro cercano a The Oasis Wellness & SPA.
Atentamente,
Irene López
Personal Assistant

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Reviewed 19 January 2020 via mobile

The Don Carlos hotel was to clinical ,and not a hotel for the winter there were no nice cosy coffe areas or get together places .the rooms were ok but no walk in showers .Only one restaurant open with small menus and expensive drinks ..also no indoor pool ..
The staff were very attentive,huge tropical garden was the very best part of this complex Fantastic layout and different tres and plants .

Date of stay: December 2019
Trip type: Travelled with family
Thank AZbiobbcgej
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DonCarlosResort, Personal Assistant at The Oasis by Don Carlos Resort, responded to this reviewResponded 21 January 2020

Dear guest,
First of all, we would like to thank you very much for your comments. They are one of the tools that we use to improve our guests' satisfaction.
We are sorry that you did not enjoy your stay at all; during wintertime, we have got open Los Naranjos restaurant for breakfast, Loop & Pool restaurant which is next to the main swimming pool, Bahía restaurant for dinner and The Peacock bar, where we also offer a little menu at night; it is true that we increase our restaurants offer in summer season.
Regarding the swimming pool, you are right that our main swimming pool is a not indoor one but it is a heating pool which allows you to swim in temperature around 28ºC. We also could offer the water circuit in our SPA that for sure you will enjoy the experience.
We really appreciate your nice words regarding our garden; there is a formidable team who love to take care of our 20000m2 of vegetation which create our little paradise.
And we would like to avail this opportunity to thank you very much for your special mention regarding our staff.
It will be a pleasure for us if you would give us another opportunity to spend your holidays with us.
Yours sincerely,
Irene López
Personal Assistant

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Reviewed 31 October 2019

The rooms are fantastics, the shower is out of this world !!!!
The service we received from the first to the last employee was nothing else than great. Definitively we are coming back, you cannot miss it !!!!

Date of stay: October 2019
    • Sleep Quality
    • Cleanliness
    • Service
Thank Finestworld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DonCarlosResort, Personal Assistant at The Oasis by Don Carlos Resort, responded to this reviewResponded 5 November 2019

Dear guest,
First of all, thank you very much for sharing your experience with other Tripadvisor's members.
It will be a pleasure to welcome you back soon to The Oasis by Don Carlos.
Yours sincerely,
Irene López
Personal Assistant

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 October 2019 via mobile

We stayed five days at this resort and loved much of our experience: staff was very attentive, the rooms were clean and spacious, the spa was included in our stay and breakfast had healthy options and was great. What we did not like is that this hotel portrays itself as an adult only resort and there were kids everywhere. In addition, the beach pool area was dramatically understaffed: no fresh towels available, no waiters available to get a drink, no safeguard, etc.. Overall an average customer experience I would say.

Date of stay: October 2019
Trip type: Travelled as a couple
1  Thank peter_vermeulen_wa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DonCarlosResort, Personal Assistant at The Oasis by Don Carlos Resort, responded to this reviewResponded 23 October 2019

Dear Mr Peter_Vermeulen_Wa,
First of all, we would like to thank you very much for your comments due that they always help us to improve.
We are so sorry that you did not enjoy your experience at all due to the services at our Beach Club. We closed it last October 13th and we will open it again in high season. We are so sorry that you could not enjoy the real services at our Beach Club.
We would like to avail this opportunity to inform you that we have had in mind some projects that for sure will be well received from our guests of The Oasis by Don Carlos, such as the built of a swimming pool just for adults. The idea is to improve your only adults experience with the Oasis breakfast, SPA and the only adults’ swimming pool.
We do not want to miss this opportunity to congratulate you for the nice picture of the sunset, it is really nice.
It will be a pleasure to welcome you back soon to The Oasis by Don Carlos.
Irene López
Personal Assistant.

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