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Reviews (2,380)
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Traveller rating
1,467
540
226
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67
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All reviews beach club baraka restaurant buffet restaurant infinity pool star hotel beautiful hotel a quiet residential area sea view puerto banus per day min walk plenty of sunbeds hotel guests out of season sun loungers hire car short break
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Reviewed 31 May 2017

The hotel was great and very accommodating to our needs and changes throughout our meetings. Food was excellent, and generally found it a very tranquil place. Staff is incredibly friendly and always happy to assist.

Date of stay: May 2017
  • Trip type: Travelled on business
    • Value
    • Rooms
    • Service
Thank BusinessgroupMay2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 May 2017

My wife and I checked into this hotel for a couple of nights prior to driving up to Seville and we were greeted by some lovely front desk staff who were very pleasant and helpful. After finding our room which was very nice, spacious and spotlessly clean we went to find the pool of which there are x 3 The first being more for children and parents.
The second pool was close to the terrace restaurant and the 3rd one has a bar but sadly not a swim up.
We chose to sit at the second pool which was quiet and the sun loungers were lovely with thick padded cushions. There is a bell which you can ring down to the pool bar for service however having tried ringing this over 4 times with zero response I decided to go and get my own drinks. These were not cheap around 12 Euros each however that doesn't matter to me as I'm on holiday however it would have been nice to have had some service. ( This is a 5 star hotel with zero star service.)
We decided to have lunch on the terrace and waited 20 minutes before receiving menus despite there being only around 6 - 8 people sitting there. When waiting another 10 - 15 minutes to get someone to take an order with no result and two other people who had just sat down a couple of minutes before were now having their order taken at which point we had had enough and decided to leave and eventually had a very pleasant lunch outside of the hotel at a little beach bar just down the road.
The afternoon was spent fetching drinks from the bar as the pool girl seemed to be writing an essay or some project which prevented her from doing her job.
It was almost as if I was interrupting her when I went to the bar. Not what I expect from any hotel let alone one which is charging top dollar for staying there.
Oh! and the other restaurant in this hotel was closed therefore we went out to eat in the evening.
This is such a nice hotel with a quiet and elegant ambiance completely spoiled by a complete lack of care and attention from the service side.Had this been better we would have spent way much more money during our stay so it's missing out on additional revenue by either not training the staff properly or not recruiting better qualified staff and management. There was no manager available for us to make our comments to before penning this review otherwise they may have been able to make amends before I was forced to write this
I don't like giving negative reviews about hotels or restaurants in general but this Hotel needs to have a kick up the butt and get its service sorted out or it will not be in business for long.
Lovely place but don't expect any service out of the ordinary !

Room tip: Sea View recommended
Date of stay: May 2017
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank BroonieEdinburgh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 May 2017

Much too pricey for what you offer! We had a nice stay in the hotel, i have chosen to stay here because it is not a big hotel with hundreds of rooms but I was dissapointed that we had to pay extra to use (and the room price was high enough for mid season) the beach club a 100 m away from the hotel!

Date of stay: May 2017
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Vincci Hoteles
Thank lucian821
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 May 2017

This hotel is stunning with excellent rooms and grounds. The staff are very pleasant and helpful. Couldn't fault them. Breakfast was good with everything well cooked and displayed. The only downside is that there is not very much nearby in the way of restaurants or shops.

Date of stay: May 2017
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Vincci Hoteles
Thank dianaw877
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 May 2017

Fab hotel with great pool and garden , beach a 5 min walk, breakfast was really good lots of choices, great juice bar, staff amazing and helpfull, close to a motorway , but once we work out how to walk over bridge we used the bus to get marbella & puerto banus at under €10 for 4 adults & 1 child, a lot cheaper than 2 taxis, great fish restaurant along elivria beach, and a couple of good bars for cocktails, massage by a few ladies on the beach was real good at €20 for 30min worth having very cheap , child friendly resort, its great if you have a car , but the bus is good

Room tip: Rooms are very large with amazing large bathrooms, separate shower and deep bath , 2 sinks , bright lights, lots of toiletries, there was a good dryer, only thing each room NEED THEIR OWN IRON i find it crazy they bring one to your room and tell you, you have 30min to use it,
Date of stay: May 2017
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Vincci Hoteles
Thank sheila f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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