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Condo/Apartment -
1 Bedroom, 1 Bathroom, Sleeps 2
Scarborough, Moreton Bay Region, Brisbane Region, Queensland

Reviews from our community

Average - based on 1 review
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Reviews from our community

Evelyne H
Iluka, Australia
2 reviews
Reviewed 2 May 2016 for a stay in April 2016

When we enquired about renting this unit for 3 nights, we were given a rate but no indication that there were in FACT 2 UNITS AT 2 DIFFERENT RATES. The pictures show the views from the front unit with beautiful view etc.
When we got there surprise! instead of a unit with a view, big lounge room, kitchen , big screen TV etc. we ended up with a small unit at the back with no view but a brick wall and a tiny TV with a faulty remote etc.

When we asked them to change us to the front unit as it was the one we booked, our request was declined unless we were prepared to pay an extra $60.00 a night.
The real estate agent told me that photos of the unit were attached on his email. It' is not something we should normally have to check again. When we book a unit online we expect that the photos on the website are what we are getting.

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Would you recommend this hotel to a friend?   No.
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Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
5 May 2016
Hi Evelyne,
We are very sorry you were disappointed.
The photographs advertised here on the website are the "exact" unit you booked. We do not have any photos that are misleading. Yes we have 2 units in the building. One called pool view and the other called ocean view. The ocean view unit is a separate listing on the site, so you cannot accidentally book the wrong property. You chose the cheaper option of the pool view. We offered to move you to the ocean property when I took you there, but you declined. We have many guests stay with us and take all feedback very seriously. This is the first time we have had some one confuse the pool view property with the ocean view one.
Kindest regards,
John Beal
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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