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“Beautiful 1 Week old Caravan (review of a chalet and caravan) please read”

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Camber Sands Holiday Park - Park Resorts
Reviewed 6 October 2012

After reading the reviews i was very worried what we would find ! We arrived early so that i could speak to reception about my concerns as i had my 4 month old son with me and wanted to make sure there was no mould and to make sure it had heating as the rep told us all silver accommodating had it but their website said it didn't ! After speaking to reception they gave us the key to the chalet we had booked K12, from the outside it looked like a shed with double glazing, when we entered i was shocked, it was newly painted, was clean and modem, 2 leather sofas small flat screen telly, table and a nice new kitchen, 2 bedrooms and a bathroom with a bath ! Yes it had heating but they were electric plug in ones, because of this we chose to upgrade to make sure that our son was kept warm and safe ! the only down side was that some of the chalets around were falling apart, no windows or roofs etc ! reception explained that these were privately owned and had been left in disrepair and that they were going through court proceedings because of this, many of the chalets on the park and in the process of being done up as you will see driving around lots of builders !!

SO we upgraded to a 1 Week old platinum caravan wow it was beautiful, private veranda with a gate and 2x table and chairs. You could open up the whole corner of the caravan ! full size fridge freezer! large shower in the bathroom. 1 twin room and a very large master suit with en-suit toilet and loads of storage and a Ottoman bed to, plenty of places to put the cases! oh yes not forgetting a tv in the bedroom made my husbands day !!!please see the pictures !
I would give it a 5/5 if there had of been a path to the caravan as we got really muddy with all the wet weather !!

The site was clean, the staff really friendly! the shop closed at 6pm had most things but was a little pricey ! we didnt go to the show bar as we had a little one with us ! the arcade was good lots of games. Outside was some play parks dotted around the huge site ! there was a massive outside area with rides, bouncy castles and a huge play park ! the pool looked nice and clean but only opened from 10-4 we didnt use the pool !

Give this park a go, make your own opinion !!!!!!!!

Room Tip: Ask for a 2012 caravan or a renovated chalet dont choice a bronze chalet or caravan very basic !
See more room tips
  • Stayed: October 2012, travelled with family
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1  Thank JOJO198967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Park R, General Manager at Camber Sands Holiday Park - Park Resorts, responded to this reviewResponded 5 November 2012

Hi JoJo and thank you for taking the time to post your review of our park on Trip Advisor. It can often put people off when they read a poor review and I am delighted you came and found out for yourself. You are correct regarding the chalet repairs. We are currently heavily investing in this area of the park and it will look totally different for 2013. I am very pleased to hear the staff were friendly as this is such an important area of the business. We constantly coach and develop our team as we do realise that they are the face of the company so your comments are particularly pleasing. We all hope to see you back at Camber at some time in the near future.

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1,606 - 1,610 of 1,940 reviews

Reviewed 2 October 2012

This was my second stay at Park Resorts Camber Sands - we were lucky enough to have some georgeous sunny weather so managed to avoid the actual park and spent lots of time on the fabulous beach. The caravans were as I expected - good size and comfortable enough, unfortunately the heating didn't work and we had no hot water throughout! There was also dog hair absolutely everywhere! not great as my daughter is crawling and spent the entire weekend covered in white hair! Having complained at reception was told that someone would be by to fix the problems - they never did. The nights and mornings were freezing!! Thankfully the swimming pool was very nice and managed to get a hot shower there!! Also further warning - DO NOT pay for the wifi - £14.00 for the weekend and was unable to even get onto one website it was that slow! Other members of our party had a luxury caravan which was very nice - clean, heated, hot water the lot! if you can upgrade it definitely is much nicer!

  • Stayed: October 2012, travelled with family
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Thank UkLunchbox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Park R, General Manager at Camber Sands Holiday Park - Park Resorts, responded to this reviewResponded 5 November 2012

Thank you for posting your review of our park on Trip Advisor. It is unacceptable to move into a caravan that has not been properly cleaned and we sincerely apologise that this happened. It is also unacceptable for your issues to not have been addressed and as the parks General Manager I will look into these processes and ensure they are robust enough and do not reoccur. I am pleased that on the whole you enjoyed yourself, and I hope we will see you again at some time.

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A TripAdvisor Member
Brighton, United Kingdom
11
Reviewed 25 September 2012

i could not fault camber for the money great location great staff thanks for a great weekend
there was a problem with the main toilet block which i believe will be addressed when they close down all in all a good break

  • Stayed: September 2012, travelled with family
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1  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Park R, General Manager at Camber Sands Holiday Park - Park Resorts, responded to this reviewResponded 5 November 2012

Thank you for posting your review on Trip Advisor. I believe that the issue with the toilet block was the water issue that I am happy to say has now been rectified. It is good to hear you had a great time and particularly pleasing to hear the staff delivered as expected. We hope to welcome you back in the near future where you can be assured of a warm welcome.

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Reviewed 24 September 2012

Just return from a 4 night Sun holiday, didn't upgrade so expected a stanard bronze caravan. Initailly disppointed as we had a chalet/bungalow - but it was lovely. Three bedrooms, but as there was only the two of us only used the one. Didn't request bedding or bed made up - but they were. Well equipted kitchen, flat screen tv with buil in DVD. Full size bath with shower, plenty of hot water. Cannot comment on the entertainment or shop as we didn't use either - did use the Pontin shop as it was opened late. Loved the area,especially Rye. Enjoyed a day out on the Dungness, Romey and Hyde steam railway.Would highly recommend Baileys in Rye for an evening meal especially their slow cooked belly pork. All in all a good break and well worth the money we paid.

  • Stayed: September 2012, travelled as a couple
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1  Thank ERFHilditch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Park R, General Manager at Camber Sands Holiday Park - Park Resorts, responded to this reviewResponded 5 November 2012

Thank you for posting your review on Trip Advisor. I am delighted you enjoyed your stay with us and I agree with your thoughts on the area which has some fabulous attractions. Rye is a great little town as you say. We hope to see you again very soon.

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Reviewed 24 September 2012

First let me say I would give it zero stars if possible.

We went to Park Resorts Camber for the August bank holiday weekend, as we had done before, and expected a fun "weekend at the beach" with the kids - aged 4 & 7.

However we should have guessed something was wrong when the so called "Gold Plus" caravan was a) on the back wall of the entertainment block, b) dirty enough for us to have to clean all the plates before using them and c) had a broken heater in the living area.

To be fair the food quality and entertainment was pretty much what you'd expect from Park Resorts (okay) but the noise caused by the entertainment and then the drunken chavs & pikeys until gone 2am, was just ridiculous.

So bad we came home one day early, reported it to Customer Service who simply replied that "we should have reported it on-site" and will certainly be avoiding Park Resorts from now on......

But.....:

- The working staff were just about all brilliant and helpful.
- The food was typical resort food (heated up and overpriced for what it is).
- The swimming pool only operated the flumes between 2pm and 3pm (although apparently according to the "manager" it was out of order completely because of damage?).
- The arcades were, well, arcades but there were quite a few coin eating machines that he staff had trouble keeping up (although they did try, just rushed off their feet)
- The entertainment was geared to alcohol and adults rather than children, which was a real shame

  • Stayed: August 2012, travelled with family
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3  Thank ChrisSamandJack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Park R, General Manager at Camber Sands Holiday Park - Park Resorts, responded to this reviewResponded 5 November 2012

Thank you for taking the time to review our park on Trip Advisor. I am sorry we did not live up to your expectations on this occasion. There is no excuse for a dirty caravan and I wasn’t aware of any particular issues at the time of your stay so this is particularly disappointing and something I am very sorry to hear as we will do our utmost to ensure we resolve any issues whilst the guest is still on park. It is unfortunate that on any large holiday park there will be a small minority of people who are not respectful of other guests, however as a business we take this very seriously. Anybody having any issue on our park can be assured it will be dealt with accordingly – as long as we are made aware. It is pleasing to hear that the staff were brilliant and helpful and I do appreciate your comments in this respect. Your experiences of Camber is not the norm and I do hope you may try us again.

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Additional Information about Camber Sands Holiday Park - Park Resorts

Address: Camber Sands Leisure Park New Lydd Road | Nr. Rye, Camber, Rye TN31 7RT, England
Region: United Kingdom > England > East Sussex > Rye > Camber
Amenities:
Bar / Lounge Beach Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Speciality Lodging in Camber
Price Range: €60 - €418 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Camber Sands Holiday Park - Park Resorts 4*
Official Description (provided by the hotel):
Enjoy 7 miles of deep sandy dunes, with direct beach access from the Park. Camber Sands Holiday Park has it all, including 4 fabulous indoor pools, spa bath, sauna & solarium, all weather sports court and adventure playground. The perfect destination for a seaside holiday. ... more   less 
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Also Known As:
Camber Sands Holiday Park - Park Hotel Camber
Camber Sands Holiday Park - Park Resorts United Kingdom

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