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“Go with a relax mind!!”

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Celestial Resort Pulau Ubin
Ranked #1 of 1 Hotels in Pulau Ubin
Singapore, Singapore
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Go with a relax mind!!”
Reviewed 16 December 2011

Just relax yourself with least expectation, then you will find it enjoyable!!
We went there in the morning around 10am, we got our room keys at 2pm. Were we fustrated? No! Were we disappointed? No! Infact we had a great time during the waiting period. We fed fishes, we went kayaking, we swam with the fishes.....Yes, 1 of the review stated the fishy smell in the lagoon, but who cares! We had great great fun!
In the evening, we saw many Hornbills flying in the sky, standing on the branches and eating fruits. Can you image that?
The only complaint I hv is for the smokers, they have simply spoilt the fresh air.
We had seafood dinner. The food was delicious, my daughter used the word "Perfect!!". The price is reasonable too.
The staff were friendly too. They helped to bring the dogs away as my daughter was afraid of them.
Will we want to go back again? YES! YES! YES! My children were shouting out the answer......

  • Stayed December 2011, travelled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MouseyHunty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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115 reviews from our community

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Traveller tips help you choose the right room.   Room tips (30)
Date | Rating
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English first
Singapore
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 13 December 2011

We bought the deals coupons for an adventure at Ubin. We stayed 1 night at the Celestial Resort from 10-Dec-11 to 11-Dec-11. Prior to our stay, we have email confirmation from the resort for bookings of 6 rooms but upon check-in, we were told they have insufficient rooms and we were only given 3 rooms instead. We were given duplex chalets and some friends have to sleep the floor as the resort pointed to us their only solution was to give us additional mattresses. Staff at reception were under great pressure and shown no remorse that the resort was obviously overbooked due to their own oversight. We wanted to order fried rice for lunch (we thought it's the simplest) but we have to wait at least one hour. Resort is badly managed and cant cope with crowds over the weekends and school holidays. Rooms and bathrooms are not well maintained and not clean. Sadly the idea of having a basic clean rustic resort in a natural environment doesnt exit here in Celestial and to make things worse, the services rendered are unacceptable.

  • Stayed December 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank li-me-cha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Pulau Ubin hotels

Singapore
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 December 2011

I love water, nature, dreams, love, and a peaceful life.The air smells so sweet.The birds go, twitter tweet. Out here, there are fewer cars.Out here, there are no traffic lights and speed limits, Uncle Sam nor Aunty Mary. Night time brings you Venus, Mars;Uncountable amounts of stars. This is my third trip back to Celestial Resort, this time we bought the deal online. I went with a group of childrens' and their parents. I love nature and I would like the children to appreciate it too rather that occupying themselves with computer games with I felt is very sinful. Well, the check in was long but we made full use of the time, the team gave us the vouchers and we send the children for kayaking, bicycle rides and for the adults, we tried to catch up with each other. The children love it and the fresh air really made me feel so good as I was very sick for the past few days and had a very chesty lung. Well done, Joy and her teams. You had been working very hard, do not take heart with all the bad reviews, just keep up your good works. The children are looking forward for to their next trip.



Family Friend Poems

  • Stayed December 2011, travelled with family
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nora L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 3 December 2011

My bf and i bought the deal online and made a reservation at least a month ago. We got a confirmation of our booking and were really looking forward to this weekend getaway.

On the day itself, we arrived at Celestial Resort at about 2pm and were shocked to see a line of at least 30 people queuing to check-in. We joined the (almost not moving) queue and finally got to the counter 1 1/2 hour later. The receptionist took our vouchers, ICs and settled some administrative stuff. In return, she gave us our vouchers for welcome drink, bicycle rental, fish spa, kayaking etc. and told us that our rooms were not ready and that they would call us when it is.

By then, we were rather upset at having to wait to 'check-in' and still do not have a room. We decided to go to the restaurant to get our welcome drinks and wait for our rooms. At around 5pm, there was still no phone call from the resort. My bf went back to the reception to enquire about our room. There was still a large number of people waiting and complaining/enquiring at the reception. At that point, the manager came out and made an announcement to everyone that there was no more rooms left. Obviously every one were extremely unhappy upon hearing the announcement. All of us made a reservation and were given confirmation that our room has been reserved! And even if they did made a blunder in over-booking themselves, they could have at least called us up latest that morning so we would not have set off and travelled all the way to pulau ubin! And the least they could have done was to be honest with us and informed us when we first 'check-in' at 3pm so that that would have given us more time to leave the island.

In the end, we were afraid we might miss the last ferry and decided not to argue with them and hurry back to mainland. Terribly disappointed.

When we first set off on this trip, we kept reminding each other to keep our expectations very low. Celestial resort somehow managed to bring it even lower.

Room Tip: Bring a tent in case celestial stupidly overbook themselves again and you miss the last ferry. Alter...
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Stayed December 2011, travelled as a couple
Helpful?
5 Thank Aven Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
1 review
Reviewed 3 December 2011

03/12/2011
satnd in the queue for 2 hrs plus coming 3hrs juz for the check-in and tell us tat they don;t have any room left!!!

I had make a reservation and had made my payment on oct, which is like around two months back!!!

what type of blody managment is this!!!

Room Tip: no tip as the overall its SUCK!!
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  • Stayed December 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank niccolezhenzhen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Celestial Resort Pulau Ubin

Property: Celestial Resort Pulau Ubin
Address: 1000 Pulau Ubin MCC Resort, Pulau Ubin 508419, Singapore
Region: Singapore > Pulau Ubin
Amenities:
Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Suites
Hotel Style:
Ranked #1 of 1 Hotels in Pulau Ubin
Number of rooms: 106
Official Description (provided by the hotel):
Celestial Resort ... more   less 
Also Known As:
Celestial Resort Pulau Ubin Hotel Pulau Ubin

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