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All reviews huge garden nice hotel nice pool transport massage
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3 - 8 of 56 reviews
Reviewed 24 September 2017

This hotel has a really nice setting with simple rooms and reasonably clean. The gardens are lovely and the staff are very friendly, but they hardly speak english. This makes it very painful from trying to order a coffee to booking a massage, but there are sometimes 1-2 managers available that speak broken english, but it is still a struggle. Although it is a nice place the lack of english and cultural awareness (such as personal space and standing around and staring at you) makes the experience quite stressful.

I also tried several of the beauty treatments and massage and they were all very bad. The girls have a general idea of what is involved, but they do not know how to deliver a spa experience, which is very important if the hotel advertises themselves as a spa. I booked an in room massage and it was average (because the girl was not properly trained) and a facial the next day in the salon. It was disappointing because it was rough (again because they have not been trained) and also not having understanding on foreigners expectations regarding privacy. We do not like having doors wide open while we are receiving treatment, being in view for people passing by, even if we are clothed. We also like therapists to leave the room when we get changed, but again this is near impossible to communicate.

Also, when offering a facial where the is a 30 minute wait for mask to dry I suggest offering the service in a quiet location and not walking in and out of the room leaving the door wide open. Also, the services are not what they are advertised as. For example, a head massage was not a massage but a rough hair treatment, which consisted of putting oil in my hair and washing it out. Honestly all treatments were unpleasant and I travel specifically to try out beauty treatments, but this will probably not be an issue for most other travellers.

My advice is for travellers staying at this hotel is to be patient with the staff and have your beauty treatments from other locations. My advice to the hotel is heavily invest in some cultural awareness training and customer service english for your staff and I think your overall rating will improve significantly because you have a good location and nice staff. Also, please remove the spa treatments because it requires significant investment into training staff properly and bad experiences will continue to effect your ratings and opportunity for repeat customers.

Keep in mind most customers will not give their feedback instead if they do not enjoy their experience they just won't return to your hotel and they won't recommend it to their friends.

Room tip: Do not book spa treatments or massage go to the street
Date of stay: September 2017
  • Trip type: Travelled solo
    • Rooms
    • Cleanliness
    • Service
Thank SLM312015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 August 2017

Plus:
- Big beautiful garden with flowers en grass... ideal for kids
- Nice pool
- Fair prices
- Rooms, garden , the whole complex is well maintained and clean
- Next to the sea and beach
- Few shops and restaurants near the hotel
- Friendly staf
- Transport services
- Wifi everywhere
- nice breakfast

Points for attention:
- Long walk to banks/atms and central Lovina; take a bike

Date of stay: August 2017
  • Trip type: Travelled with family
    • Location
    • Rooms
    • Service
Thank Paul v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 June 2017

Very Close to the Beach, The hotel mostly had several basic facility such as Restaurant, Swimming Pool and huge garden landscape. Inside the room there only Two Soft Pillow, Bath Towel, Tea & Coffee Maker, Two Bottle of Mineral Water, Bar Soap. Ground Level Room had balcony however 2nd Floor Room don't have balcony but the chair available inside. Since the bedding made from wood, what i had was very noisy once you turn your body left or right. I am paying for 2 adult + 1 child, sleeping in one king bed. Room was clean and spacious for three of us.

Room tip: Choose your room either 1st or 2nd floor, facing to the pool will be much better.
Date of stay: June 2017
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Guz D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 November 2016

The staff were very friendly and helpful. Massages were inexpensive and well done. The restaurant food was good. The rooms were basic but clean and comfortable. The pool was really nice and the location was great, just a few steps from the beach!

Date of stay: September 2016
  • Trip type: Travelled solo
    • Sleep Quality
    • Rooms
    • Service
Thank Kim B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 July 2016 via mobile

Okisch but it had lost some glory I would say. The restaurant needs some new menu and I suggest definitely to skip the pizza. Currently the garden is having a makeover so that might help. The pool is good and personnel really friendly. Are room is ok but somewhat outdated.

Date of stay: July 2016
Trip type: Travelled with family
Thank Erwin v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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