We stayed for one night after arriving at Marco Polo airport. There is free parking. Our room was large, modern and generally of a good standard. Oddly there was no blind or frosted window in the bathroom, although the view is just to the garden it was a little odd. There was also no lift to the room which could be an issue with heavy luggage or for those with limited mobility.

Unfortunately the hotel is entirely let down by poorly trained staff. The level of service was unacceptable for any hotel, let alone a four star establishment. We had three encounters with staff and every single one was disappointing. First, the night receptionist told us the incorrect times for breakfast. This meant when we went down for breakfast the next morning breakfast was already over. Our second interaction was with the staff member running breakfast, he spoke only very limited English and just kept telling us it was our mistake. Eventually we persuaded them to give us some yoghurt and basic breakfast including coffee. Our final interaction was at check out, the lady did not ask us how we were or how was our stay. All in all not what we expected from a four star hotel with such good reviews.

wc shoulder is not clean........

morning at 7 am,we were awakened noise lawnmower......

employee of the hotel cutting the grass............

i and may wife we could not sleep because it was cutting a few

meters from our room..............

Nice place for relaxing and enjoying spa treatments. Nice Thai food and mostly friendly staff. Comfy rooms and clean. Had room overlooking lake which was nice when no one around. Restaurant staff could have been friendlier and a smile would have been nice.