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Reviewed 30 June 2017

Just got back from a week at Sensimar Kalliston, not the best holiday i have had.
And from reading the reviews before i booked it wasn`t as wow as i thought it would be.

The room isn`t what i would call 5 star material. The shower which is above the bath was crap....No pressure whatsoever, just came out in a blob not in a spray as is normal and it changed from hot to cold all the time on its own accord.

The service in the restaurant is over the top....you take one mouthful of your drink and three waiters/waitresses fill up your glass within Seconds, the same when your finished your food,you have just eaten the last mouthful and they are there and take your plate away, It`s a buffet why can`t they wait until you go up for your next course and then take your empty plate away.

Onto entertainment, It`s a couples hotel and the average cliental age is 60plus, So why have Aqua gym in the bar pool two times a day for roughly an hour taken up the whole pool so no-one else kan use it? 420 rooms and a average of 10 people doing this activity (i counted 15 at the most) Justin Bieber blaring music and having to listen to Andrew saying Good Good Good every 2 minutes, very annoying twice a day for a whole week.

Live music in the Lobby bar so what do you do, You go to the beach bar to watch and enjoy the sunset while having a quiet drink with your partner but what happens they annonce they are having a greek quiz and the the next night same procedure,want to get away from the live music in the Lobby bar go down to the beach bar order a drink chat and watch the sunset and what happens they have turkish belly dancing and the music is so high you you have to text each other while sitting next to each other, another night ruined.
If i wanted Aqua Gym and live music every night i would have booked a family hotel and not a couples hotel.
This are my own thoughts and yes i know the hotel gets a lot of good reviews but im entitled to my views too.

  • Stayed: June 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
6  Thank MikeStavanger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dimitris P, Γενικός Διευθυντής at Atlantica Kalliston Resort & Spa, responded to this reviewResponded 7 July 2017

Dear esteemed guest,

let me first thank you for choosing Sensimar Kalliston Resort & Spa by Atlantica for your holidays. Secondly, thank you for your review and comments about our rooms and customer services.

Please, be informed that the Kalliston main building was built in 2006 and was again renovated in 2013. A new section with 90 brand new rooms was built in 2013. However, I have noted your comments about your room and they will be discussed before 2018 annual reconstructions/ refurbishments. I am really sorry for not being able to exceed your expectations in this instance.

On the other hand, I have to mention that all our staff is trying daily to offer personalized service to all guests; this is the main reason of our success and our Customer Service score to reach 9,86 (out of 10) according to our guests evaluation, who in numerous reviews mention how "genuine" and "honest" is our smile and daily service. Even though it should not be considered as an excuse, our colleagues in their effort to "walk the extra mile" for you - may be they over did it. I am really sorry for that.

Dear guest, even though our hotel was voted in 2015/ 2016, by all TUI guests - as the Best Sensimar in the world and even though it holds five TripAdvisor stars since June 2015, we do not claim that it is faultless!

I can assure you though that we work daily towards perfection.
It is only by listening to you - our guests - that we can achieve that.

Thank you for your time and interesting feedback.

Best Regards from Chania,

Dimitris Perrakis
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 June 2017

Lovely hotel with some of the friendliest, hardworking staff we have ever had the pleasure to meet.
We loved the peaceful, sandy beach. Clean, comfortable rooms,...the best 11 nights sleep I have had in a long time. Delicious food. Sparkling wine on all inclusive, super as long as it was pale yellow! Darker one not so good
.Fun entertainment, especially the full moon beach party. Lovely to dance with the staff. Even more dance nights would be great.
Easy bus ride to Chania which is worth a visit.
Ladies take a hairdryer, as bathroom one not so good.
Highly recommend!

Room Tip: sea view room lovely!
  • Stayed: June 2017, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
6  Thank Joanne1New
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dimitris P, Διευθυντής at Atlantica Kalliston Resort & Spa, responded to this reviewResponded 30 June 2017

Dear Joanne,

Firstly, I would like to thank you for your review and feedback; your positive comments for our property and customer service are very encouraging and will help us keep up the good work.
Our team thank you for your positive and kinds words on the job they are doing.

As you may remember from my presentation Sensimar Kalliston Resort & Spa was awarded as the BEST Adults Only hotel in the world for the second consecutive year in 2016 in Overall Accommodation (from all guests of TUI) and since July 2015, we also hold five TripAdvisor stars, a classification awarded to less than 1% of all the hotels in the world. Our repeating clientele has exceeded 30% of our total visitors.

Thank you for your time, your interesting feedback and we all look forward to having you again with us in the future.

Best Regards from sunny Chania,

Dimitris Perrakis
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 June 2017

Room superb, staff even more wonderful. Can't wait to go back . The daily and evening entertainment hit the right notes - nothing too loud but everything was so much fun especially the beach party and gala night. Management joined in and praised their staff from the bottom upwards - what a great team.

Room Tip: All rooms sound proofed. We had a sea view which was to die for.
  • Stayed: June 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
6  Thank robandsuedukes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dimitris P, Διευθυντής at Atlantica Kalliston Resort & Spa, responded to this reviewResponded 30 June 2017

Dear Rob and Sue,

Thank you for taking time to write about your stay with us and for your kind words. We are glad to hear that you enjoyed your stay at our hotel - Sensimar Kalliston Resort & Spa by Atlantica.

I woulk like to remind you that Sensimar Kalliston Resort & Spa was awarded as the BEST Adults Only hotel in the world for the second consecutive year in 2016 in Overall Accommodation (from all guests of TUI) and since July 2015, we also hold five Trip Advisor stars, a classification awarded to less than 1% of all the hotels in the world. Our repeating clientele has exceeded 30% of our total visitors.

Thank you for your time and your interesting feedback.

Warm regards,

Dimitris Perrakis
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 June 2017

My husband and I have recently returned from a 10 night stay at Kalliston Atlantica Resort & Spa. This was our second holiday at the Kalliston. Our opinion hasn't changed, infact it has got better. We rated this hotel as 5* when we visited in 2014, if we could we would rate it 5*+ now. I won't go into details of what you get as you can read plenty about this on many reviews. What i would like to say is a big thank you to Demitris (manager) and all his staff for all the hard work and attention to detail both front and back of house. Your attention to detail and 'human touch' is the reason you have received and deserve retaining the best adult hotel in the world this year from trip advisor. The requests we made prior to arriving were more than fulfilled. We will definately be arranging a return visit.

Room Tip: 217 has a great sea view and easy access to pools and beach
  • Stayed: June 2017, travelled as a couple
    • Value
    • Rooms
    • Service
5  Thank PDR50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dimitris P, Διευθυντής at Atlantica Kalliston Resort & Spa, responded to this reviewResponded 30 June 2017

Dear Esteemed Guest,

We would like to thank you for sharing the positive feedback of your recent stay at our hotel. Your kind words are highly appreciated and help us stay motivated on our job.

Let me now get this chance and inform you that Sensimar Kalliston Resort & Spa was awarded as the BEST Adults Only hotel in the world for the second consecutive year in 2016 in Overall Accommodation (from all guests of TUI) and since July 2015, we also hold five Trip Advisor stars, a classification awarded to less than 1% of all the hotels in the world. Our repeating clientele has exceeded 30% of our total visitors.

We all wish our guests to be happy and even though we do not claim that our hotel is faultless, we can guarantee that we work daily towards perfection. It is only by listening to you - our guests - that we can achieve that.

Once again, thank you for giving us the opportunity to accommodate you here and contributing to a memorable stay.


Best Regards from sunny Chania,


Dimitris Perrakis
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 June 2017

My wife and I have just returned from a fabulous 2 week holiday at the TUI Sensimar Kalliston Resort & Spa, part of the Atlantica Group of Hotels.
This was our first visit to the hotel and to the island of Crete, and was chosen, only after a significant amount of research!
I have to say, our choice was highly influenced by all the wonderful reviews here on tripadvisor. Having now stayed at the Kalliston, we would wholeheartedly echo and endorse all the positive comments that previous reviewers have made.
Other reviews of the hotel will provide you with plenty of information to help you make your final choice, so I will try and pick out some of the highlights of the hotel and holiday for us.
The hotel is located on the most wonderful sandy beach, with further sandy bays in walking distance across the headland - swimming in the sea is a real pleasure.
The town of Chania (3 miles away) is an absolute delight, with its harbour and pavement cafes. The local buses run regularly (every 20mins.) throughout the day, to the square in the centre of Chania, or taxis are always available.
The hotel just seems to be an ideal size, with beautifully kept grounds and immaculate public areas. There was no problem getting a sunbed (around the pools, on the grass or on the beach) during the day, or relaxing in the lounge or on the terrace in the evening.
The hotel always seemed so calm and tranquil, with everything under control - events were well organised and always ran on time.
We noted that unlike many hotels, the Reception was never busy - testament to the fact that guests felt relaxed and at ease and only ever needed to visit reception to make bookings or pay the final bill!
The management team have a high profile at this hotel, and are always on hand to answer any questions - any issues were always dealt with in a swift, efficient and professional manner by all staff.
Many reviewers have praised the staff at the Kalliston. The whole team work tirelessly and are so friendly - they make you feel special and are tremendous fun to be with - they are the greatest asset of the hotel!
Our final endorsement of the Kalliston - we have booked again for next year!

Room Tip: Sea View, High Floor
  • Stayed: June 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
7  Thank Alastair60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dimitris P, Διευθυντής at Atlantica Kalliston Resort & Spa, responded to this reviewResponded 29 June 2017

Dear Esteemed Guest,

Thank you for your positive feedback and your 5* rating. We are glad to hear that you enjoyed your stay. Our team is delighted to hear that they are doing a great job! Everybody is looking very much forward to welcoming you soon again.

Let me now get this chance and inform you that Sensimar Kalliston Resort & Spa was awarded as the BEST Adults Only hotel in the world for the second consecutive year in 2016 in Overall Accommodation (from all guests of TUI) and since July 2015, we also hold five Trip Advisor stars, a classification awarded to less than 1% of all the hotels in the world. Our repeating clientele has exceeded 30% of our total visitors.

We all value your views and it is only by listening to you that we can improve our products and services.

Best Regards,

Dimitris Perrakis
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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