I usually don't give bad reviews but we haven't even had our balloon ride yet and we're getting fed up.
Spouse bought balloon ride as an anniversary gift for us last year. We got one chance to go out before they were done for the season. Take off spot was at the airport (not a good location in the first place). But whatever... They started to unload the balloon and then the wind changed so we would have ended up going right over the airport - bad idea. So flight was scrapped.
We started booking this year in May I think. Some were cancelled due to weather, which is understandable. There was rain, wind and smoke.
We had two nights that were perfect. We go to the one and get to the launch spot and there were a few clouds in the sky. They were harmless. Pilot called Nav Canada and was told 60% chance of rain so flight was scrapped. It never rained. The night after was the same weather but we saw the balloon go.
We booked again and it was August 3. Beautiful day. Couldn't ask for better weather. So we go again to the launch spot and again unload the balloon. Well they didn't unroll the balloon properly so the wind and air that was filling it up made the balloon roll over on itself. Pilot says the wind changed. So they move the balloon and basket over and try again. He doesn't put enough air into the balloon, it keeps collapsing on itself. So he tries again. Again doesn't fill enough but yet tells everyone to get in the basket. Balloon collapses again and then he scorched the balloon.
A flight supposedly went in the morning. How can you get it to work in the morning but now mess up so many times??
I don't even know how many times we've rebooked, I lost count. Everyone that was booked had to rebook. So imagine how many times this happens which means not many days left to get in.
Some people have been trying for 5 years. This one lady we met drives in from Craik each time and she was on her 25th try. We're not at that yet but it's ridiculous.
We're booked for the end of the month. Think we will actually go? I am doubtful.
They do not give refunds.
People say it's great once you get up, but we are at the point where it has lost excitement. It's become a game and we try to guess what excuse well get.
Think they need a more competent pilot and more hands to help unload the balloon and help to get it filled before the wind changes or it gets too late to go out. They won't fly close to sunset and the days are getting shorter.