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All reviews premium room omelette beautiful hotel no avail rooms are modern thermal experience great shower charging station dental floss chef making buffet breakfast is welcoming front desk staff highly recommend this hotel family vacation easy access to the highway hot tub the salt water pool
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Reviewed 25 July 2022 via mobile

Booked this hotel for one night, July 23. Drove in from Montreal to attend the Festival du Lacs in Sherbrooke and enjoy a day of activities. Check in was easy and room was comfortable with good amenities. I need to point out that my daughter had forgotten her phone charger, but no worries, the room came complete with various chargers in a charging station. We locked up our purses in the safe box and went to relax in the salt water pool. After returning to our room, we decided to head out and partake of some activities but here is where we hit a snag. The safety box would not comply. We called the front desk and immediately 2 people came to assist. To no avail. They left and returned with a third person and a special code. After many failed attempts, and feeling discouraged, they left. There was no one on the premises who could open the safe, so one of the managers had to leave and pick someone up and bring him to the hotel to do the job. The front desk , Yann, came to let us know that they were moving us to the room next door because they would have to drill the safe open. We relocated and within minutes of the work beginning, it was successful! We were able to be reunited with our purses and jewelry. Happy day, but that is not the extent of our trial. After almost two hours of this ordeal, we had given up going out for dinner and decided to order from the restaurant on site and eat in, since we did not at the time think we would get out at all. The front desk advised the restaurant to offer us free cocktails to come with our dinner. Greatly appreciated. Again, not the end. Subsequently, we were advised that the hotel would give us our room FREE for the night, due to the inconvenience of what happened. Very appreciated! We also received a bag of Lindt chocolates to sweeten the deal. I cannot stress how grateful we are to have had such wonderful customer service. The staff were all very kind and friendly, something in this day and age there is a lack of. We thank everyone for their assistance and we thank the hotel for making us feel like we, the customer, mattered.
A lovely experience, despite the hick up ( or should I say lock up).

Room tip: Free parking and a wonderful breakfast included with hotel room.
Date of stay: July 2022
Trip type: Travelled with family
1  Thank 250MariaL
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Steven Ledoux, Propriétaire at OTL Gouverneur Sherbrooke, responded to this reviewResponded 25 July 2022

Dear Maria,

We are glad you chose our hotel and that you enjoyed our service. We are sure our team will be delighted to hear that their efforts were much appreciated.

Thank you for your beautiful review and we hope to have the pleasure of welcoming you again during your next visit to Sherbrooke!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 June 2022

No complaints here! Amazing stay, very comfortable beds. Loved the Nespresso machine in the room, nice touch.

Chromecast in each room, not many hotels do this, wish they would!

Breakfast buffet was phenomenal, omelettes especially were made to order and very tasty.

Pool was nice and quiet, well kept.

Management and staff were very pleasant.

Would stay here again if given the opportunity.

Date of stay: June 2022
Trip type: Travelled as a couple
Thank srenna
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Steven Ledoux, Propriétaire at OTL Gouverneur Sherbrooke, responded to this reviewResponded 23 June 2022

Thank you for your feedback. It is always a pleasure to read such a beautiful review!

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Reviewed 31 May 2022

The lobby is impressive - especially the gorgeous chadeliers and the furniture is great. The staff are very attentive and helpful. They serve a delicious buffet breakfast with lots of choices. The staff work very hard to keep it well stocked. The food is very tasty.

The rooms are also very nice. Beds are very comfortable and also the pillows and it was very quiet to sleep. My only criticism is the shower floor is quite slippery. I think they need to do something to make it safer. That would be my only complaint.

The parking is plentiful, free. close and well lit. Lots of restaurants nearby as well. There is also a spa on-site that we didn't visit. Next time............... I highly recommend OTL Gouverneur Hotel.

Date of stay: May 2022
    • Value
    • Sleep Quality
    • Service
Thank wasen
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 19 April 2022

This hotel is really nice: comfortable, modern, clean, well situated for a car-based visit to the Eastern Townships and the city of Sherbrooke. It offers a pool and a spa (hot tub/whirlpool) and a very good, albeit overpriced restaurant on site.
The rooms are well appointed with comfortable beds, modern bathrooms (makeup wearers will appreciate the ability to control lighting at the vanity) and good quality toilettes, towels and bedding.
The buffet breakfast had plenty of choices and was well organized in a pleasant communal dinning area.
The parking is on the parking lot right next to the hotel. This is convenient, but not secured - so if its important to you, keep this point in mind.
The only word of caution is the amount of chlorine and other chemicals in the hot tub: it has destroyed my bathing suit. Completely ate away the colour to a point that I had to throw it out. Obviously, it was unpleasant on its own, but the bigger question is: if the chemicals in the whirlpool water are strong enough to destroy a garment, what do they do to your skin?! We've raised these concerns with the front desk, and while the employees listened patiently, it was obvious they couldn't care less. The only answer was: we have the pool and hot tub examined by a contractor regularly. This says nothing of the quality of water/amount of chemicals used. With respect to the ruined garment, Francis Carrier, Director of guest experience asked to send him an e-mail with a confirmation of purchase, which I have done, and never heard from him again. No compensation was offered, no apologies.
This whole experience has left a bit of a bad taste for us after an otherwise good stay at the property and the lack of interest by the hotel staff raised a red flag. Not sure if I would stay here again and certainly cannot recommend the pool/whirlpool, as the safety seems to be taken lightly.

Room tip: Do not recommend using the pool/whirlpool in the hotel.
Date of stay: July 2021
    • Value
    • Sleep Quality
    • Service
Thank CanadianTraveler15
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Steven Ledoux, Propriétaire at OTL Gouverneur Sherbrooke, responded to this reviewResponded 28 April 2022

Dear customer,
It is with great attention that we have read your comment. We are sincerely sorry to hear that we did not meet your expectations during your stay.
Our customer satisfaction team would like to contact you to discuss the situation.
(Your screen name does not allow us to track your contact information,) we invite you to contact us at +1 833 985-3818. Thank you and we look forward to hearing from you!

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Reviewed 15 March 2022

Located near highway, large parking lot. Friendly welcoming personnel. Super comfy beds. Delicious buffet breakfast but plan to go early. Reasonably priced wine dispensers. My favourite regular spot in Sherbrooke.

Date of stay: February 2022
  • Trip type: Travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank liseb997
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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