We had booked this B&B Saint Louis by phone call to the owner a week prior to our arrival on Saturday Oct 11, for 2014. I gave my credit card to hold the room as we knew we had a car rental but was unsure of when we would make it to Old Quebec the B&B for sure. We had arrived in Montreal on Thursday and had a call from our car rental company on to confirm our car rental for Saturday, so I phoned again to B&B Saint Louis on Friday to confirm our reservation for Oct 11 and he assured me he would be waiting to meet us sometime after noon on Saturday no problem. So after waiting 2 hours longer for our car rental from Montreal we headed to Quebec and arrived just after 2:00pm. The owners wife had a list of names for rooms and ours was not there so she phoned her husband who was on his way back from an errand and waited 10-15 minutes for him to arrive. He says sorry but he gave our reservation away because some lady called Friday night and cancelled it. I told him that was not us because I was the only one who knew where our reservation was and I was definitely not a woman. So he just said sorry but thats what happened. He say he had friend or relative that had a place he would drive us to free of charge back and forth from Old Quebec as the other place was 10 to 15 minutes away... well that was why we had booked the place in Old Quebec was so we would not have to worry about driving back and forth and enjoy the Old Quebec experience. He did not offer to find another place in Old Quebec nor did he offer to give us the room since we had the reservation first. So we wasted 2 hours walking around Old Quebec looking for a room and found one of the last ones... it cost us over $100 MORE for the one night as the rate was more, no breakfast and had to pay for parking. The owner did not offer anything and once we said we found something ourselves we did not see him again. I think someboday phoned and offered either more money or wanted more nights and we just got bumped. From our experience pretty hard to trust this place will have your room even when you book and give a credit card.
- Official Description (provided by the hotel):
- Located inside the walls of Old Quebec and a few steps from the Chateau Frontenac, B & B Saint-Louis is a favorite spot to visit the charms of Old Quebec. The Cottage St. Louis offers rooms with double or queen beds. All rooms are equipped with TV, a self-awakening and a sink. Toilets and bathrooms are shared. A delicious home maid breakfast is included in the rooms price and served each morning by Mme.Balti. ... more less
- Reservation Options:
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- Also Known As:
- B & B Saint-Louis Quebec/Quebec City