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“Not what we expected”

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Candlewood Suites Montreal Centre-Ville
Ranked #77 of 165 Hotels in Montreal
Reviewed 22 December 2011

If you are looking for a traditional suite hotel room i.e. bedroom and separate sitting area then this is not for you unless you book a 2 room suite. Our "suite" consisted of a room with 2 beds, a recliner, a small round side table, a desk and chair, a fully equipped kitchen and a bathroom. Fortunately there was only 2 of us so we were able to eat using the side table and the desk however any more and we would have been using the beds as tables. The mesh fan screen above the stove had not been cleaned in I don't know how long and was full of grease and black dirt/dust and there was debris on the counter. When I brought this to the attention of the front desk nothing was done so I waited and took the mesh screen and the counter debris to the desk at check out . Not even an apology just "I will ask housekeeping!!!" On a positive note the location is great, there is a grocery store within walking distance and the beds were the most comfortable of all 3 hotels we stayed in during our trip.

  • Stayed: October 2011, travelled with friends
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3  Thank megansworldtravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 10 December 2011

We stayed here for 4 nights - 4 people in the same apartment with 2 bedrooms and 1 sofabed in the living room. Rooms were very spacious as well as the bathroom. Kitchen facilities were appreciated - they have regular sizes fridge, stove, microwave oven and dishwasher (with soap included). Cutlery, plates, cups - all you need to cook and appreciate meals. No breakfast is offered by the hotel. Cleaning is offered only once every 7 days so no one came to our apartment for cleaning or anything related with it. Parking is available under the building with access by the lifts. Well located in an avenue that runs straight downtown. We thought Montreal was very expensive (also the hotels) so this was a nice budget option for us ! Would recommend.

Room Tip: If you´re staying with more than 2 people in the same apartment, ask for the 2 bedroom apartment. Th...
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  • Stayed: October 2011, travelled with family
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5  Thank Fer_and_Ju
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 November 2011

Some cities in Canada (probably most of them) are really expensive, and Montreal is definitely one of them.
This hotel came in handy when traveling with my family. The room had a small kitchen which helped us have quick meals, cheaper than eating out everyday. Free laundry was really helpful at the middle of my trip, just need to buy the soap, which they have in their little convenience "room", a little store with some food, drinks, medicine, soap and if I remember well, a microwave.
There is an "office" room with computers and Internet, was useful since I had an MBA paper to send out and all I had was an iPad. They do have internet connection in the rooms.
The floors need refurbishing. Rooms are sort of old but ok, could be cleaner.
Reception is renewed and staff... the staff was simply awesome with us all the time. Any question, they would stop what they were doing and help us - call a cab, point out places in the map, recommending restaurants, etc.
By the way, the hotel is really close to a little market and a bar (in another hotel), and about 3 blocks from some very good restaurants. Not far from Chinatown and you can walk (if day is nice and you don't mind walking a little) to the Old Downtown. They do have a garage if you need (charged extra).
If I went to Montreal again I would compare prices to be sure, but would probably stay at Candlewood again. I definitely recommend the hotel.

Room Tip: Try to get one not too far from the elevators. The building is big, so some rooms (like mine) were q...
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  • Stayed: August 2011, travelled with family
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4  Thank Marco Antonio F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 November 2011

If youdon't care about being able to read i yur hotel room at night,and donotmind smelling your next door neighbour'sdinneras it is being cooked,then maybe you could enjoy place.But if you want to read then bringaflashlight becuasethe lightingin ouronebedroom suite was so dim you couldnotpossilyread.the smellof ourneighbour'slver and onions dinner being prepared the first nighwe were there was quenauseating as it waftedthrougout oursuite.
The hotel is in a notbad location ,within walkingdistanceof the oldcity and the satf was friendly and helpful.The suite wassaciousand saresly furnishedwith the sofa in the livngroom sporting a huge rip in the arm.It seemesfsirly new in outward apearnce but certinly needs improvement to get toa three satr rating.

  • Stayed: October 2011, travelled as a couple
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1  Thank peter c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SimonGadbois, General Manager at Candlewood Suites Montreal Centre-Ville, responded to this reviewResponded 25 November 2011

Dear customer,

I am really sorry to hear about your experience. Being a long term stay hotel has its inconveniences. People cooking affect all the customers in terms of smells. I deeply apologize this has made your stay uncomfortable. As far as lighting, we are now rectifying the situation in most of our suites. I really appreciated your comments, it improves our customer service.

Kind regards,

Simon Gadbois

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Reviewed 11 November 2011

If you're looking at this place, then you must be searching for a budget, roomy, downtown place to stay. The place looks like an apartment converted into hotel rooms. Each room we had sported a kitchen and its own hot-water tank in the closet! We had 4 rooms and 2 of them had something wrong with them (a/c didn't work in one, shower head was broken in another).

The decor is in bad need of updating... it's not the 80's anymore. The rooms are a bit musty, so turn on the a/c asap. The carpet is a bit nasty; it must be original. Bring sandles / flip-flops. Like others have noted, there's no daily cleaning service. So, if you're staying for more than 1 night, save your towels for re-use, or plan to make frequent visits to the front desk. No ice machine anywhere.

Okay, so there is some good to this place besides the price. The suites are very roomy so it's great for families or a group of friends but the regular rooms are not so big. The bed and bathrooms are clean. There's a kitchen! Free internet. And the location is downtown... you can't beat that.

Room Tip: Get rooms on the higher floors.
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  • Stayed: September 2011, travelled with friends
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Thank Soccerball
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Candlewood Suites Montreal Centre-Ville

Address: 191 Rene-Levesque Blvd E, Montreal, Quebec H2X 3Z9, Canada
Phone Number:
Region: Canada > Quebec > Montreal > Quartier des Spectacles , Ville-Marie
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #77 of 165 Hotels in Montreal
Price Range: €82 - €133 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Candlewood Suites Montreal Centre-Ville 2.5*
Number of rooms: 145
Official Description (provided by the hotel):
Candlewood Suites Extended Stay Apartment Hotel Montreal downtown. The Candlewood Suites Hotel is a member of the IHG family of brands, which includes InterContinental, Crowne Plaza, Hotel Indigo, Holiday Inn and Staybridge Suites. The Candlewood Suites Hotel Montreal offers apartment like suites to government, business, relocation, training & extended stay hotel guests requiring long or short term hotel or real estate accommodations. The Candlewood Suites Hotel Montreal is within walking distance to the Old Port of Montreal, Chinatown, Place des Arts, Contemporary Art Museum & St. Catherine Street Shopping. Walk to nearby businesses including Bell Canada BCE, CGI, Bomardier, Hydro Quebec, Desjardins Financial, SNC Lavalin, Complex Guy Favreau, IBM, CBC, Alcoa, Alcan, ING, VIA Systems Standard Life, London Life Power Corporation & CHUM Hospital Project. Enjoy your evening dining on St. Laurent Street before retiring to your spacious suite. Our pet friendly hotel (fee) features studio, one-bedroom and two-bedroom apartment like suites featuring fully-equipped kitchens, spacious living and work areas, TV with DVD player, free high-speed wired Internet access, two phone lines with personalized voicemail. Other apartment like conveniences include 24-hour business center offering free Internet access, printing, faxing & copying capabilities, complimentary guest laundry facilities, fitness center, courtyard & lounge. ... more   less 
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Also Known As:
Candlewood Suites Montreal Centre-Ville Hotel Montreal
Candlewood Montreal
Montreal Candlewood Suites

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