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Reviewed 26 November 2022

Great location and service just need all the amenities to open.it’s been a longtime soccer they have had all the amenities open . Great they now have a restaurant and bar available and the menu looks great.

Date of stay: November 2022
  • Trip type: Travelled on business
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Review collected in partnership with Best Western
Thank ensebel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
BEST WESTERN PLUS WATERFRONT HOTEL Downtown Windsor, General Manager at Best Western Plus Waterfront Hotel, responded to this reviewResponded 30 November 2022

I am very sorry for the inconvenience. All of our amenities are now open.

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Reviewed 19 November 2022

We stop there every year going down to Florida. Eventhough the staff was as professionnal as was expected, internet wasn’t as it should have been and finding smelling food in the refrigerator is less than BW standards. This is not what this BW has given us in the past.

Date of stay: November 2022
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Review collected in partnership with Best Western
Thank Doffie1974
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
BEST WESTERN PLUS WATERFRONT HOTEL Downtown Windsor, General Manager at Best Western Plus Waterfront Hotel, responded to this reviewResponded 19 November 2022

I am so sorry about that. This is not the standard we in which we want exemplify . I certainly hope you reported it. I do apologize for any and all inconvenience you experienced. I hope will consider staying with us next year so that we may accommodate you with the standard in which we pride our self and you are accustom. Once again our sincerest apologies.

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Reviewed 7 November 2022

The view from our room was beautiful and we enjoyed the boats on the river. Staff was friendly and accommodating, willing to help and correct any issues if needed. The breakfast was delicious and full of variety as well the Host and servers were friendly and excellent!

Date of stay: November 2022
    • Value
    • Location
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Review collected in partnership with Best Western
Thank mrswrate
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
BEST WESTERN PLUS WATERFRONT HOTEL Downtown Windsor, General Manager at Best Western Plus Waterfront Hotel, responded to this reviewResponded 8 November 2022

Thank you for staying with us. We appreciate your kind words.

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Reviewed 29 October 2022

The room was clean, the view was exactly what it advertised, I appreciated the toiletries because I forgot mine and I liked them. They answered the questions I had and the internet worked very well. I would recommend the breakfast and the super, they are both very good.

Date of stay: October 2022
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Review collected in partnership with Best Western
Thank Cosmopolitan749909
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
BEST WESTERN PLUS WATERFRONT HOTEL Downtown Windsor, General Manager at Best Western Plus Waterfront Hotel, responded to this reviewResponded 8 November 2022

Thank you for staying with us.

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Reviewed 25 October 2022

I have given the hotel a very good rating due to the location, view over the Detriot river and spaciousness of the bedroom. We were on the 15th floor and the view over the river both at night and day time was breath taking.
The sofa and decor in our room did look tired and could do with updating.
We did not use the leisure facilities as it was under renovation during our stay.
Breakfast was the same every day. Varying what was available would have been nice. Staff were friendly although we were annoyingly told that we could not get warm milk for our cereal and had to go and warn it up ourselves in a microwave in the lobby. It was only when we complained that it was unacceptable that they relented and provided it to us.

Date of stay: October 2022
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Best Western
Thank Christopher U
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
BEST WESTERN PLUS WATERFRONT HOTEL Downtown Windsor, General Manager at Best Western Plus Waterfront Hotel, responded to this reviewResponded 8 November 2022

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

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