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1 - 6 of 423 reviews
Reviewed 31 July 2020

stayed here for 1 night as a luxury. The room is beautiful but the shower needed to be run for 20 minutes to get any hot water. The TV didn't work and there was a flashing light in the window all night.

Covid or no covid this is not acceptable.

Room tip: avoid room 203
Date of stay: July 2020
    • Sleep Quality
    • Rooms
    • Service
2  Thank Mary d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 March 2020 via mobile

At over $500 a room per night one would expect not to find dirty underwear from previous visitors left over in your hotel room!

To mine and my friends dismay, upon searching for creamer for coffee in the morning after one nights stay my friend found herself manhandling someone else’s dirty underwear!

When my friend reached into the top drawer of a unit housing the coffee maker and pulled out a bra we were both horrified to discover that this, along with socks and a soiled pair of men’s underwear were overlooked by the cleaners. We immediately brought this to the attention of the concierge who sent an attendant to remove the dirty items. He himself took pictures. My concern is, if an entire drawer containing dirty undergarments was missed, how much other attention to sanitization may have been missed?

What’s more upsetting is when we attempted to have the nightmare of my friend having handled the undergarments, thinking it was mine that I might be leaving behind, rectified in some way, the manager “was not available” and the person we spoke to said the most they could do was comp a water bottle from the mini bar and over night parking! $50 total compensation for an over $700 stay as we told them we were also staying for high tea, which they refused to comp. Horrible customer service for a place that prides itself on giving a great experience to it’s patrons. Emailed the manager who was of no further assistance. VERY disappointing for a $500 a night stay. And a $700 experience. Just gross!

Then as if that were not bad enough, they failed to verify our luggage and sent us out with someone else’s personal belongings! A backpack containing who know what because we are honest people and even after Having been treated the way we were, returned the bag immediately.

Never again. No thanks George (manager)!

Date of stay: March 2020
Trip type: Travelled with friends
1  Thank ChantelleG_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 February 2020

Everything should be perfect for the price at this hotel. It was not. One on the wash clothes in the bathroom was dirty. The rooms furniture looked as if a cat was scratching on it. We reserved the pull out couch for an extra guest but it was not made up. The person at the front desk was very rude when we brought this up and said that we did not reserve the couch. I have an email to show that i did. There is no convenient stairway to the second floor where our room was and the only washrooms for the ballroom. This is a fire hazard. Breakfast was very expensive. My order was wrong and took for ever to get even though there was only 1 other couple in the room. The music from the wedding was so loud that I could not get to sleep until after 12 midnight. The ballroom is not sound insulated. The hotel gives the appearance that it is going out of business.

Room tip: don't stay here
Date of stay: February 2020
    • Value
    • Location
    • Service
Thank pianotec5612
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 February 2020 via mobile

Went there for a lovely girls pre wedding get together
The high tea food and presentation was great.
The hotel it’s self is lovely with beautiful old decor. It feels like you are going back in time. All of us girls/ladies had a great afternoon.

Date of stay: February 2020
Trip type: Travelled with family
Thank Bennie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 January 2020

Great staff with smiles and positive attitude. high tea was great and what was even better was that they accommodated us with private section! Thanks so much for making it happen with so much ease. Overall 5/5.

Date of stay: October 2019
Trip type: Travelled with friends
Thank scenicroute07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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