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Toronto Marriott Downtown Eaton Centre Hotel
Ranked #29 of 131 Hotels in Toronto
Certificate of Excellence
GreenLeadersPlatinum level
Wainfleet, Canada
Level Contributor
48 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
“Lame.”
3 of 5 bubbles Reviewed 12 February 2012

We booked a two room suite because we were celebrating a birthday in the family. When we arrived at 2:30 they told us that our room wasn't ready but if we left our cell phone number they'd call when it was ready...
They never called so we just went back up to front desk and finally..it was done (Around 3-3:15)
I gotta say the "Suite" for $379 plus tax was pretty lame. Outdated..lame bathroom with a small bathtub. It was quite spacious, however. We found food that was forgotten in the fridge and there was also some random garbage left in the corner of the room... The view was nice, and the bed was comfortable. The location is also central and very convenient as it is attached to the Eaton Centre.
But yeah, we won't be staying there again. Definitely not a special spot for that romantic get away..so many other options in Toronto. They badly need to update this hotel. You'd think for a suite they would renovate the bathrooms a bit to make you feel like you're getting what you pay for.
The Pro's: All staff were very friendly, the breakfast had great reviews from the people in our party, Great location..and great city views from the room.
Cons: Outdated hotel, not very clean, lame bathrooms, $20 Internet, $30 Parking.

Room Tip: Maybe only stay there if you get a good deal online..
See more room tips
  • Stayed February 2012, travelled with family
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank NiagaraK8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (210)
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English first
Coquitlam, Canada
Level Contributor
85 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 154 helpful votes
4 of 5 bubbles Reviewed 8 February 2012

This is a great hotel located in the heart of downtown Toronto. It's located right beside the Eaton Centre mall (in fact it's directly connected from the inside). Nathan Phillips Square (along with it's outdoor ice skating rink) is just across the street. The subway and underground PATH system are also very close by. For music lovers, the hotel restaurant/bar looks out onto a courtyard through floor to ceiling windows where, just steps through the windows, sits The Church of the Holy Triniity, site of the Cowboy Junkies lo-tech masterpiece album, The Trinity Session.

There were 4 or 5 doormen/bellmen located by the entrance and the front desk was also well staffed. All employees were extremely helpful and pleasant.

The fitness centre and pool are located on the top floor (18th). The fitness centre also looks out over the city through floor to ceiling windows and is very well equipped with all the latest machines. There were no waits during my entire stay (and I exercise at "prime time" - at the end of the business day). In addition, all machines were equipped with personal TVs. There was also a basket full of new complimentary headphones that were yours to keep. The pool was very clean and well maintained but very small. There was no way you could swim laps in it. The hot tub was large and also very clean. It was also nicely separated from the pool by a translucent barrier.

My room was a good size with a convenient corner for business and all the plug-ins you could possibly need to charge your electronic devices. The HD TV was an older model, judging from the picture quality.

The housekeeping in my room and the rest of the hotel was impeccable, with ONE exception. Like most hotels these days, sheets are changed after a certain number of nights (or every night, upon request). This hotel said the sheets would be changed after the third night (and, of course, with every new guest). Well, when I turned back my sheets while going to bed on my fourth night, the same sheets were still there (I could tell by a slight smudge that was there at the beginning of my stay). This got me to thinking, if the hotel didn't live up to it's first promise (new sheets after the third night), did it live up to it's second promise? (new sheets for each new guest) Looking back at the smudge that was there when I arrived, I now can't be sure that I was sleeping on fresh sheets the first three nights. I however, have stayed at this hotel before and believe this was an uncharacteristic mistake. The sheets were changed the next day, after I left a note for the housekeeper.

The second blip occured with the air conditioning. The first night, despite the fact it was below freezing outside, I could not get my room cool enough. I put the thermostat down as low as it would go (60 F or 16 C), however the room would not even get close to that temperature. The next morning I asked for it to be looked at. I was told a service person would check it and that the staff would leave a message on the room telephone to tell me what they'd done.

When I got back to the room that evening, there was no message. However, the room did seem slightly cooler. That night, the room still didn't get even close to cool enough, despite the thermostat down as low as it could go. I gave up trying to get it fixed properly or change rooms, because the room was marginally comfortable at night, and I didn't want the hassle of changing rooms. I believe this was uncharacteristic as well, however, I was not pleased about not getting the promised phone message. Bottom line is my sleep experience was not nearly as good as it could have been. On the bright side, the bed was extremely comfortable, and there was no noise.

Other than those two things, the hotel was perfect. Since I've had a good experience here on a previous stay, I will give this hotel another chance. If there are problems again, this property will have seen the last of my business.

  • Stayed February 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank HeyNow-Hank
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheffield, England.
Level Contributor
48 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
5 of 5 bubbles Reviewed 1 February 2012

Described as a business hotel the Eaton Centre Marriott is also well suited for leisure breaks, situated close to a range of attractions the hotel provides an ideal base to explore Toronto.

We had connecting rooms, these were prepared to a very high standard, house keeping do a first class job in this hotel.

Rochelle on the Concierge desk provided sound advice on transport, tickets and even where to find Ontario's best apple fritters at the St Jacobs farmers market!

Food was good and service from all of the staff was extremely professional.

  • Stayed January 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Noel58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
37 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed 24 January 2012

Modern, clean hotel. This is a typical Marriott. The room isn't cramped and comes with a coffee maker and some pretty decent coffee, the bed is comfy, the bathroom clean and spacious. There is a desk and seating area incorporated in the standard room. The gym has modern equipment. There is a nice bar area. This hotel is attached to the Eaton Centre and often has deals where you get a $25 shopping certificate per night (look for deals at the Marriott site). I was there for an extended business stay my first weekend came back to find a thank you note from the Manager and a fruit basket. Nice touch!

My only complaint with Marriott's is that they tend to charge a good rate, but don't include internet. For a "business hotel" you would think that this is standard, but all the higher end hotels seem to charge for it. Why is that?

  • Stayed May 2011, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Steve D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mississauga, Canada
Level Contributor
24 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed 22 January 2012

My husband and I stayed at the Toronto Marriott Downtown Eaton Centre Hotel on Jan. 6th. We live in a suburb of Toronto and decided it would be fun to "go downtown" and have a mini-vacation. We were able to get the Romance Package which included 2 buffet (or a la carte) breakfasts, chocolate covered strawberries and sparkling wine. This package is well worth it. From the moment we valet parked ($32), to the time we checked out, the service was outstanding!!!!! Everyone was friendly and very professional.
We had a corner unit room that was very nice. It was very comfortable and very clean!! The bed was super comfy. We overlooked City Hall and we were able to watch the ice skaters at night....very pretty view! The room had a safe, which, unfortunately we didn't find until the next day......it's in the drawer of the desk!!!!!!!!
The hotel has a walkway to the Eaton Centre, so we were able to leave the winter coats behind to do some shopping and have dinner. The Trios Bar in the lobby is quite nice and overlooks Trinity Square which very pretty at night with all the lights on. After having a cocktail at the bar, after shopping, I asked for a hot tea to take back to the room......$4.50?????? For a tea bag and some hot water?.....this is the only complaint that I have about the hotel.
The breakfast buffet is very good with all the foods that you would want, including an Omelette station.
I would recommend this hotel for anyone visiting Toronto as it is close to everything and if needed, you can take the subway to places you might not want to walk to.

  • Stayed January 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Wendooshka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Toronto Marriott Downtown Eaton Centre Hotel

Property: Toronto Marriott Downtown Eaton Centre Hotel
Address: 525 Bay Street, Toronto, Ontario M5G 2L2, Canada
Region: Canada > Ontario > Toronto > Downtown
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Toronto
#21 Luxury Hotel in Toronto
#24 Family Hotel in Toronto
#31 Business Hotel in Toronto
#32 Romantic Hotel in Toronto
Price Range (Based on Average Rates): €€
Hotel Class:4 star — Toronto Marriott Downtown Eaton Centre Hotel 4*
Number of rooms: 461
Official Description (provided by the hotel):
Welcome to Toronto Marriott Downtown Eaton Centre hotel. An upscale downtown Toronto hotel and guest suites offers hi tech business meeting rooms for the business traveler, with free Wi-Fi in public areas and an array of family vacation packages. ... more   less 
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Also Known As:
Marriott Toronto
Toronto Marriott

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