I stayed here for a conference that was being held at a nearby hotel, which was more expensive and lacked free internet/breakfast. I chose HI Express for miles, location, and price.
From the hotel, you cannot take a standard shuttle fair not he Toronto Express shuttle. This is a little annoying because they charge extra for a "connector" service. On the return, I just walked to Sheraton Center and took the shuttle from there for a little discount. Probably not a good option with a lot of luggage, though.
The service of the hotel was quite good. I had a good check-in experience and they actually called a few minutes after I arrived in my room to make sure there were no problems.
They put me on the top floor and although the window is small, there is actually a decent view of some of the city skyline.
Breakfast was fine as for a business style hotel. They have a pancake machine, which is interesting. I did not try it, but it looked like fun. Standard yogurt, bread, mass produced eggs, and bacon/sausage available.
My sleep was fine. I did not notice any noise problems and the bed was comfortable. There is a nice desk and couch as well for working from the room if necessary.
The free internet works fine.
I had a problem with the bath stopper, which didn't work when I had some back pain. I called down and they tried to fix it, but couldn't so they gave me a new room. They were very good about fixing the problem by providing a different room. After changing rooms, I fixed two other problems. My TV was also messed up (not providing good quality or all the stations), and the fan was making too much noise.
My advice - if you have a problem with the room, be sure to tell them and get a new room.
In general, the hotel could use with an update to the TV and some minor repairs in the rooms and other areas. Even the elevator buttons were falling off.
- The location is not the best. I was actually surprised because I thought it was a good spot, but it seems a few blocks away from major shopping/dining areas. I actually felt a little uncomfortable at night because there were not a lot of people around and most of the neighborhood looked closed. A few places were open for eating, but it seemed a bit limited. For those new to Toronto, it might be good to walk around in the daylight to get your bearings before venturing out for a place to eat at night. This may be due to my own bias, coming from Japan, where I never feel uncomfortable and there are people everywhere in the cities. It could be perfectly safe, and my cultural bias makes it more uncomfortable for me.
- No refrigerator in the room. This is something I dislike.
- No safe in the room. I have seen how cleaning staff leave all the rooms wide open during their cleaning schedules in most hotels. I do not trust that someone can just walk in and take stuff. I like to have a safe in the room. I used the safe in the lobby, but they required a $50 deposit in case of a lost key ($100 lost key charge). It is also a small safe box, so you cannot store larger items like computer products.
Overall, the hotel experience was adequate, but nothing I would get excited about for future visits. I would probably try to find someplace else to stay for a similar price if it were possible. Unfortunately, I am not sure that it is possible. So, for this price, maybe this is the best you can get.
- Official Description (provided by the hotel):
- Stay Smart in Our Hotel in Toronto, Ontario You'll enjoy an ideal location at the Holiday Inn Express Hotel - Downtown Toronto. Our hotel's location is near Pearson International Airport (YYZ), Toronto Island Airport (YTZ), Toronto Union Train Station and the underground shopping/walking paths, which makes it easy to navigate Toronto.Lodging here puts you in close proximity to famous attractions like the Hockey Hall of Fame and Distillery Historic District. Toronto is also home to Eastern Canada's largest shopping mall, Eaton Centre, which is within walking distance of the hotel.Toronto, Ontario's government buildings, the QueenÂ¿s Park and Provincial Parliament are nearby, as well as First Canadian Place, BCE Place, Sears, Ryerson University, Saint Michael's Hospital and other businesses in downtown Toronto. Our hotel's amenities include a 24-hour Business Service to help you complete your work.Unlike other hotels in Toronto, our hotel offers multiple complimentary services: a hot breakfast bar, high-speed Internet access in every room, a daily newspaper and local calls. Each room is outfitted with a triple-sheeted bed, a cable TV, a work area with two phones and a bathroom with specially designed amenities. Our downtown Toronto hotel's staff looks forward to serving you. ... more less
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- Also Known As:
- Holiday Inn Express Toronto Downtown Hotel Toronto