This hotel does not live up to its four star rating in most categories, namely service. The valet was quick and professional, however at $40 it should have been. When we entered the room the ice bucket was full of half melted ice. I called down to ask for more, then called down twice more, finally going down to the desk after an hour of no one coming up with anything. While talking with the front desk about what the problem was the doorman commented they were only at 37% occupancy. How a four star hotel has trouble with something simple like this while not even busy is troubling. This was a sign of things to come as on two different occasions we were told that the house car was not available for us to use, the first time the driver was about to get off of his shift, and the second time we were informed that it only ran from 6pm-10pm on a Saturday. The hotel lobby is very nice as is the driveway up to the hotel and the corridors to the room. The room itself was okay, however nothing besides perhaps a deep seated tub and 3 pieces of art differentiated this hotel from a Sheraton or a holiday inn. We stayed in a deluxe double room which was not worth the up charge for a small sitting area. We were all unimpressed for what the hotel presented on the website vs what we experienced. Definitely not worth the money we paid, we traveled to the Hyatt regency in Toronto also, which we found nicer for a better price. The money paid for the room is not an issue, however the value for the price paid was just not there. Would not stay again and would advise other travelers to check out other luxury hotels in Toronto. The new Four Seasons is opening soon, and I'm sure they would love to take Hyatts castoffs.
- Official Description (provided by the hotel):
- Park Hyatt Toronto is perfectly situated in the heart of Yorkville, surrounded by over 700 upscale shops, exclusive restaurants and unique galleries. Located just minutes to the financial and entertainment districts, this luxury hotel offers convenient access to the best of Toronto attractions, including the AGO, CN Tower and Casa Loma. Within minutes of your arrival, you will be embraced by warm, residential accommodations and luxury amenities. Unwind in our incomparable 10,000-square-foot Stillwater Spa. Delight in upscale shopping escapades or museums, or settle into any of our premier dining experiences, such as Annona Restaurant or Morton's, The Steakhouse. Then retreat to our legendary Rooftop Lounge with panoramic views of the city. With its state-of-the-art conveniences and personalized service, Park Hyatt Toronto is an ideal choice for both business and leisure travelers. Come discover why today. ... more less
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- Also Known As:
- Park Hyatt Toronto Hotel Toronto
- Hyatt Toronto
- Toronto Hyatt