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Reviews (3,181)
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Traveller rating
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2 - 7 of 3,181 reviews
Reviewed 20 April 2020

We had to be in Toronto and were relieved to find Bond Place opened for business. As always, the front desk staff were friendly and very professional. Happy to see the hotel is taking necessary measures to ensure guests are safe during this pandemic. Thank you for a wonderful stay!

Date of stay: April 2020
    • Location
    • Rooms
    • Service
Thank 10Mark999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin Lee, Guest Services / Front Office at Bond Place Hotel, responded to this reviewResponded 21 April 2020

Hi 10Mark999 ,

Thank you for taking the time to share your recent experience with us.

As a value customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a passion to serve, we take great pride in not only meeting, but exceeding your expectations.

Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!

Regards,
Kevin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 April 2020

During this pandemic, a family member was stuck in Toronto with no place to go and having had her wallet stolen, leaving her only with one piece of photo ID. As you can imagine, she was beside herself. On top of everything, she had a leg ailment and could not walk easily. We booked this hotel because it was very close to where she happened to be and seemed to be reasonable in price. We didn't step foot in the hotel after paying the fees and booking the place, because the management refused to be flexible. They refused to take cash for a "fees deposit." They refused to take a credit card over the phone for the "fees deposit." They refused to accept a credit card payment for two extra days online (my suggestion) since it matched the deposit amount (surpassing it by a few dollars even). They refused a faxed or email credit card authorization and sent our family member into the bitter cold very late at night with no place to stay (AFTER we already paid). In this terrible pandemic, with all the difficulties being faced by people, it was shocking to experience this abject cruelty by the administration of this horrific hotel. Regardless of what's inside or what they offer, they should not be graced with business due to their completely uncaring and cruel attitude. in contrast, we found two wonderful hotels (one basic and one luxurious) who were willing to be flexible on their check-in procedures for a person in need, given these unprecedented times. I vowed when I had some time, that I would ensure this became public knowledge online.

Date of stay: March 2020
    • Value
    • Rooms
    • Service
3  Thank Paula J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin Lee, Guest Services / Front Office at Bond Place Hotel, responded to this reviewResponded 21 April 2020

Hi Paula J,
Thank you for taking the time to write a review.
One of our key priorities is to provide the highest level of friendly and courteous service. Your feedback regarding the service our team provided caught my attention.
I am sorry to learn that the quality of service provided by our front desk staff did not meet your expectations. Please be rest assured that your comments have been shared with the team in an effort to improve our service.
Thank you, again, for your valued feedback.
Regards,
Kevin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2020 via mobile

I stayed there this past week, excellent hotel, comfortable, clean and very well located. Great staff they are so friendly and all ways ready to assist. My special thanks to Hana and Harika at the recepción they provided me excellent help. Highly recommended

Date of stay: March 2020
Trip type: Travelled with family
Thank Eugenianorma54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin Lee, Guest Services / Front Office at Bond Place Hotel, responded to this reviewResponded 1 April 2020

Hi Norma,

Thank you for taking the time to write us a review.

We are very happy to hear you enjoyed your city stay with us. Our team takes pride in providing all of
our guests with an exceptional service experience. Hana and Harika are valued team members who continue to go out of their way to create exceptional guest experiences.

We can’t wait to welcome you back to our hotel in the near future.

Your next urban adventure awaits!

Best regards,
Kevin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 March 2020 via mobile

Have been in this hotel as a part of my CEM exam for 5days and my whole experience was so nice especially with Mr NOLEN.. he was in charge of the dining/food service.. excellent rating for this hotel because of the staffs like him.
Thanks

Date of stay: March 2020
Trip type: Travelled on business
Thank 909jithinr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin Lee, Guest Services / Front Office at Bond Place Hotel, responded to this reviewResponded 14 March 2020

Hi jithin r ,

Thank you for taking the time to write us a review.

We are very happy to hear you enjoyed your city stay with us. Our team takes pride in providing all of
our guests with an exceptional service experience. Nolen is a very valued team member who continues to go out of his way to create exceptional guest experiences.

Good luck to you on all your future endeavors!

Best regards,
Kevin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 March 2020

We stayed there this past weekend. Location, LOCATION, LOCATION! Awesome location. And the front desk staff....SO nice! So helpful. Clean rooms. Hot water. Heat. AC. What more do you need? Ok, so a pool would be nice, but eh....it is what it is. :) Loved the Bond. Would definitely stay again. Great views if you can get a room around the 15th floor!!!

Date of stay: March 2020
    • Sleep Quality
    • Cleanliness
    • Service
Thank Eric S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin Lee, Guest Services / Front Office at Bond Place Hotel, responded to this reviewResponded 10 March 2020

Hi Eric S,

Thank you for your review.

Our team is so happy to hear you enjoyed your experience with us, especially, our awesome location in downtown Toronto. We can't wait to welcome you back to our hotel in the near future.

Your next Bond adventure awaits!

Best regards,
Kevin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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