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Reviewed 4 weeks ago

The Intercontinental was the perfect hotel for our trip to Toronto. It was in the shadow of the CN Tower and centrally located so that we had an easy walk to Scotia Bank Arena, the Hockey Hall of Fame, the St. Lawrence Market, etc. The hotel staff was extremely friendly and helpful. I wish I could remember the name of the Concierge because he was the most helpful I have ever encountered. He made excellent suggestions for activities, he made our reservations exactly as we asked, he acquired tickets for the Toronto Maples Leafs game during HOF weekend for us, and he was just so nice! The rooms were spacious and clean. The only complaint I have is that they charged us $30 to check in early. There were clearly rooms available so I felt that was unnecessary. All in all, it was a great stay!

Date of stay: November 2018
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Cynthia K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ToddM2244, Assistant Guest Relations Manager at InterContinental Toronto Centre, responded to this reviewResponded 3 weeks ago

Dear Cynthia K,

Thank you for taking some time out of your day to write a review about your recent stay with us. We are delighted to read your positive comments about your stay, specifically your enjoyment of the location and the service provided by our staff. We will be sure to personally recognize the Concierge member who you dealt with based on the feedback you provided, we couldn't be more proud of our team and the service they provide to our guests. We also want to thank you for your feedback about the early check-in fee. This fee is in place for any guests arriving prior to 12 pm on the day of arrival to secure one of our limited clean rooms available at this time.

We look forward to the opportunity to hopefully welcome you back to the InterContinental Toronto Centre during your next trip to the city.

Best regards,

Todd Mavin
Assistant Guest Relations Manager
InterContinental Toronto Centre

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 November 2018 via mobile

I have been staying now once a month 4 days for the past 15 months and I have witnessed the service go from a fairly top rating to a significant miss. The staff isn’t trained. Things are not clean. No longer do they get the concept of service. I used to feel like part of the family. Significant fail. My next two stays will be cancelled.

Date of stay: November 2018
Trip type: Travelled solo
Thank Q233QPbrendag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ToddM2244, Assistant Guest Relations Manager at InterContinental Toronto Centre, responded to this reviewResponded 3 weeks ago

Dear Q233QPbrendag,

Thank you for taking the time to share your review of your recent experience with us. We were troubled to learn that your experience fell below your expectations and that you feel the service had declined during you time at the hotel. Please accept our sincere apologies for the difficulties you have experienced. I would be delighted to discuss your concerns further, as well as have the opportunity to regain your loyalty. Please contact me, at your convenience via email at todd.mavin@ihg.com.

Although we understand how you are currently feeling, we do hope that this experience will not deter you from staying with us again in the future and we look forward to speaking with you soon.

Best regards,

Todd Mavin
Assistant Guest Relations Manager
InterContinental Toronto Centre

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Reviewed 7 November 2018 via mobile

Stayed for a week on a special birthday holiday. Not saying how old

Fantastic welcome as a gold member and a delicious tray of goodies delivered to room within an hour of arrival for my birthday. It's these little things that set you up for a great holiday.

The restaurant is good quality and reasonable in price for a luxury hotel.
All the staff were very friendly throughout the whole week ... thank you all.

Rooms spacious, quiet and we had a great view over lake Ontario and cn tower.

The location is great for all places of interest ... virtually everything within a 45min walk. But even more handy for the main theatre's being a 10min walk which is handy late at night.

Entry to path across road, great place to get lost in ...

Thank you for a great holiday!

Date of stay: November 2018
Trip type: Travelled as a couple
Thank Welshtravellerboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ToddM2244, Assistant Guest Relations Manager at InterContinental Toronto Centre, responded to this reviewResponded 3 weeks ago

Dear Welshtravellerboy,

Thank you for taking the time out of your day to write a review about your recent stay with us. We are are thrilled to read about the wonderful birthday celebrations you enjoyed and the special treats sent up by our team. We are also delighted to read your enjoyment of your accommodations and the great service you received from our team during your stay. We are so happy to hear that the location of the hotel within the city and close proximity to the PATH made getting around more convenient as well.

It's always a please to welcome our Gold Elite IHG Rewards Club members to the hotel and we hope to have the privilege of welcoming you back again soon.

Best regards,

Todd Mavin
Assistant Guest Relations Manager
InterContinental Toronto Centre

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Reviewed 7 November 2018

Welcoming staff, great cleanliness, quiet rooms, and very comfy beds. Hotel adjoins the Metro Convention Centre so you can attend conferences without leaving the building. Rooms are spacious and quiet.

Room tip: The 00 numbered rooms on each floor (e.g. 1500, 1600) are spacious "corner rooms" with view of CN Tower and Lake Ontario.
Date of stay: February 2018
  • Trip type: Travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank Anthony A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ToddM2244, Assistant Guest Relations Manager at InterContinental Toronto Centre, responded to this reviewResponded 4 weeks ago

Dear Anthony A,

We appreciate you spending some time to share your feedback about your recent stay with us. We are delighted to read your positive comments about the cleanliness of the hotel as well as the great service you received from our incredible team. We are also very happy to read your enjoyment of your spacious accommodations as well as the location of the hotel being connected to the convention centre.

We hope to have the great opportunity of welcoming you back to the hotel again soon during a future trip to Toronto.

Best regards,

Todd Mavin
Assistant Guest Relations Manager
InterContinental Toronto Centre

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 November 2018

I have a large room overlooking the lake. The tastefully modern rooms are immaculate and the king sized bed is very comfortable. The elevator moves fast, so I am on the 17th floor in no time. (I don’t like high rises, but this is just fine.)

Date of stay: November 2018
  • Trip type: Travelled on business
    • Value
    • Rooms
    • Service
Thank jenpineapple2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ToddM2244, Assistant Guest Relations Manager at InterContinental Toronto Centre, responded to this reviewResponded 4 weeks ago

Dear jenpineapple2017,

We appreciate your time to share your feedback about your experience with us at the hotel. We are thrilled to read your enjoyment of your accommodations with a beautiful view of the lake as well as the fast elevators.

We hope to have the privilege of welcoming you back to the hotel again soon during your next trip to Toronto.

Best regards,

Todd Mavin
Assistant Guest Relations Manager
InterContinental Toronto Centre

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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