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All reviewsunderground parkingbaseball stadiumbistro restaurantst laurentbar sinktop floorstarbucks coffeecourtyard marriottminute drivefridge and microwaverooms are hugeclose to downtownconference centereasy accessclean hotelfront desk staffcheck in was quick
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Reviewed 6 March 2017

Not a bad hotel - typical Courtyard by Marriot - clean, spacious - lots of conference space. Far from where you want to be though as far as nightlife or attractions. Food at the free buffet was sub par and once again typical. Grab a juice and go elsewhere for breakfast which will require a cab.

  • Stayed: February 2017, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank CRATAXMAN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GillesAGM, Manager at Courtyard Ottawa East, responded to this reviewResponded 7 March 2017

Greetings CRATAXMAN,
Thanks for sharing your candid thoughts about our Courtyard! Glad to hear your comments about the cleanliness and spacious rooms.
Our future guests will certainly appreciate your suggestions to have a car or cab to get around, (which they already do), but would this not apply to EVERY other hotel in Ottawa? On any given day, over half of our repeat clientele who arrive here by vehicle are aware of what the neighbourhood has to offer, the other half get here by cab, usually from the Airport, or the VIA Train Station 2 minutes away. Most guests who stay with us are here on business, and aren't necessarily looking for "nightlife" or attractions.
Although the Courtyard brand does not offer the complimentary breakfast, we get plenty of great feedback on the buffet itself. Did you happen to miss the à-la-carte breakfast selections? We are sorry that our breakfast didn't meet your expectations. It would be absurd of anyone to suggest that our valued guests be inconvenienced by taking a cab to go elsewhere for this important meal. We are open to any suggestions you may have to help improve our breakfast offerings.
Looking forward to your next stay with us!
Cheers
Team Courtyard Ottawa East
Gilles Lebrun, AGM
gilles.lebrun@Marriott.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 March 2017

Nice room to move around in. Plenty of space, clean, quiet and huge window to view the city. Nice staff and good restaurant reasonably priced. The bed was comfortable.
Free parking, too! Very nice if you're visiting in winter. We would stay again.

Room Tip: And if you're in a hurry to go somewhere, choose a room on a lower floor. Elevators are a little slow.
  • Stayed: February 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank thescreamingmimis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 March 2017

Picked this hotel to stay in while visiting my daughter at uottawa. Great location, 5 minute drive on the highway from downtown. Beautiful large room, exceptionally clean, brand new room. Got a room with a king bed, came with a sofa and relaxing area, a counter with sink, fridge, microwave, cupboards. One of the nicest and most spacious rooms we've stayed in at a hotel. Staff were very friendly and helpful. Had no problem with extremely late check in, just called them a couple of times to let them know we'd be later than anticipated so they would hold our room. All requests on booking were covered (feather pillows, fridge, room not on the pool floor). Underground parking free for customers. No extra charge, like some hotels, for kids that are over 18. Can't comment on the pool as we didn't use it. Had a view of the parking lot and highway, but weren't there for the view anyway.

Room Tip: stayed in 813 which was a couple of doors from the elevator, didn't notice any noise from the elevator though.
  • Stayed: February 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Cindy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 February 2017 via mobile

We've stayed many times at this hotel, always our go to place every visit in Ottawa but sadly, I don't think we'll be back. Hotel location is great, check-in is seamless, staff is friendly, hotel is clean but the beds are dead aweful, none of us slept all night! Our fan/heater unit was loud, which kept us up as well.

Stayed: February 2017, travelled with family
Thank Lynne R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GillesAGM, Manager at Courtyard Ottawa East, responded to this reviewResponded 27 February 2017

Dear Lynne R,
Thanks for sharing your comments through this review. We appreciate your numerous past stays at our hotel.
Sorry to hear about the bedding issues you may have experienced in your room. Unfortunately, posting such negative comments about these types of issues to TripAdvisor will not solve your problem; it certainly would have been a better idea to inform Guest Services, or any Manager, about your issue. We would have been glad to offer a resolution to this problem, which would surely exceed your expectations.
In regards to the noisy fan; we have verified that the fan is in fact working properly, and a lower setting like "low" or "medium" could have reduced the fan noise.
Again, contacting Guest Services would have provided a great response.

We would appreciate hearing from you, and we intend to make your next stay much more comfortable.

Cheers,
Team Courtyard Ottawa East
Gilles Lebrun, AGM
gilles.lebrun@Marriott.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 February 2017

We decided to go to Ottawa for the weekend (Saturday to Monday) for Winterlude. It is a perfect location since it is very close to downtown Ottawa and it includes free parking. Lots of restaurants and shopping nearby. Traffic however towards downtown was awful.

The hotel was clean and modern. Staff was very friendly and helpful on any issues you may have. The only problem during our stay was that an elevator broke down so only 2 was in use. The hotel had to be fully booked so getting a elevator was torture.

  • Stayed: February 2017, travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank cgarn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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