My plane landed at midnight and after travelling across Canada all day (2 flights and a 5 hour drive) I was exhausted and ready for some sleep. I got a taxi to the Swiss hotel at 1.00 am where I had booked a room for two nights advising them when booking that I would be there between 1 and 2am.
I was initially a bit surprised to see the hotel entrance door locked and when I picked up the phone and dialled the displayed contact number, nobody replied. I tried this 2 or 3 times with no luck and then saw a switch on the wall, which had a sign alongside saying "Only press in an emergency" This I pressed a couple of times and then the phone rang. A very irritable woman spoke, asking me what I was doing. I explained I had a reservation for two nights. She told me the hotel was full and to go away. She then hung up. I pressed the switch again and she rang the phone again, this time very hostile. I said I had all the paperwork in my hands, the booking confirmation and the late arrival. She told me to go away, there were no rooms and I was waking up the guests. I said if she wasn’t going to let me in, then would she please give me her name. She refused to do so. This time I found her tone to be very aggressive. I then left and wandered the streets of Ottawa carrying all my luggage. The following day I found that the Swiss Hotel took the full cost for my room from my credit card. This is exactly what happened to me
- Official Description (provided by the hotel):
- The Swiss Hotel is ideally located in downtown Ottawa in the heart of the Nation's Capital within easy walking distance to tourist attractions, shopping, restaurants, bars, and convention sites. This European-style boutique hotel has modern flair and offers its clients a warm, cozy and intimate accommodation experience with friendly service in a quiet, stress free environment. Each of the 22 rooms has private bathroom, A/C, European style white bedding that is 100% cotton with plush duvets, hardwood floors, free hi-speed wifi internet, a Nespresso coffee machine in every room. For business or pleasure, choose from standard, superior, deluxe rooms with a fireplace or our romantic getaway suite with a double Jacuzzi. The hotel offers an optional healthy Swiss buffet breakfast, as well as opportunities for small meetings. The hotel also has a pretty courtyard garden patio for relaxation - a true oasis in the middle of the city. ... more less
- Reservation Options:
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