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Reviews (392)
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Reviewed 17 September 2017 via mobile

The location is good - and why I chose this hotel. Front desk guy was very nice, which prompted my 3 rating. It was not the best home base with gold clubs. No elevator and the stairs are narrow. Didn't work great for me, but maybe a good couple hotel? As nice as the front desk guy was, his recommendation for Chez Lucien seemed to really. It's the mark), rated that a 2).

Stayed: September 2017, travelled on business
Thank George Randall H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sabina S, Owner at Swiss Hotel, responded to this reviewResponded 19 September 2017

Thank you for leaving us your thoughts! We are happy that your interactions with our staff were good, but are sorry you didn't enjoy their recommendations! The market is home to 130 restaurants, and we hope if you come back to Ottawa you find something there more to your liking! Once again, thank you for staying with us.

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Reviewed 14 September 2017

We only stayed one night here but wished we could have stayed more. This place was really amazing, CLEAN! cute, nice people, comfy bed. They give you a Nespresso machine in your room with 3 pods mmmmm. They give you chocolates on your bedside table, and housecoats to wear during your stay, AND they give you an Ipad in your room for use while your there. This place was super styled, the room made me want to spend time in it rather than sight seeing ;) They also had a cute outside back garden sitting place which was super nice but we didn't spend time in it. The not so great but overlookable: people came into the room above us at like 2 in the morning and because it is an older building with wooden floors it was crazy loud. There is no elevator and you have to do some good stairs with suitcases. I would for sure stay here again if I was to go back to Ottawa. We paid about $10 more for this hotel than an econo chain hotel that we also stayed at on this trip for 1 night, because we couldn't get into this hotel the first night we were through. The Econo hotel would have rated maybe a 3/10 and this one would have been a 9/10 in my books, well worth the extra $10 to support a local hotel rather than a chain. final thought, this place was immaculate, whoever does the cleaning there really cares about a job well done. You should stay here ;)

Room Tip: if your on the top floor, no noisy people will be above you;)
  • Stayed: August 2017, travelled as a couple
    • Cleanliness
    • Service
Thank Krustybee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sabina S, Owner at Swiss Hotel, responded to this reviewResponded 16 September 2017

We are very grateful that you took the time to write us this review, and we are very happy you enjoyed your stay with us! We put a lot of thought into our amenities, and it is wonderful that you took full advantage! We certainly hope to see you should your travels ever bring you through Ottawa again!

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Reviewed 31 August 2017 via mobile

We stayed in the hotel for one night. It was such a lovely hotel. It looks beautiful from the outside and is well decorated on the inside. It was also very clean.

The staff were friendly and helpful.

We used the hotel parking which is accessible from the street. You can drive straight into the available spaces and it is easy to pay for parking as part of settling up the bill for the room

Stayed: September 2017, travelled as a couple
Thank Parveen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sabina S, Owner at Swiss Hotel, responded to this reviewResponded 3 September 2017

We are so pleased that you enjoyed your stay with us! Thank you for taking the time to leave your thoughts in this review!

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Reviewed 27 August 2017 via mobile

Hotel rooms are very small , put are very clean . Staff was excellent , hotel is close to Rideau centre and by ward market .
This is not the hotels problem , however homeless and addicts roam the area. This is a problem that the city of Ottawa needs to address . Does not help this quaint hotel

Stayed: August 2017, travelled on business
Thank everett61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sabina S, Owner at Swiss Hotel, responded to this reviewResponded 28 August 2017

Thank you for leaving us your thoughts about our hotel, we appreciate you taking the time! Ottawa is currently in the process of many changes, including the recent expansion of the Rideau Centre, renovations to Rideau Street, and the long-awaited light rail transit system. We are excited about these changes, and we hope you come through Ottawa again in the future to see them for yourself! Thank you again for writing us the review.

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Reviewed 17 August 2017

A charming hotel, beautifully decorated. Spectacular buffet breakfast and service. Wonderful hospitality, a great location to Parliament, Rideau Ctr and Byward Mkt. I would definitely stay here again.

Room Tip: View gallery, call hotel directly
  • Stayed: August 2017, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank mdkee243
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sabina S, Owner at Swiss Hotel, responded to this reviewResponded 20 August 2017

We thank you for leaving us this review, and are very happy to hear that you may stay with us again in the future! We certainly hope to see you again!

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